Senior Customer Success Manager – China Market & Mobile Gaming Partnerships – Drive Growth & Client Success at brighthush

About brighthush

brighthush is a trailblazing direct‑to‑consumer platform that empowers app publishers to own the entire payment and commerce journey. By cutting out the middleman, we give developers higher margins, unparalleled flexibility, and a direct line to their users. With a robust investment of $89 million from industry leaders and a 14× growth trajectory over the past year, brighthush now processes more than half a billion dollars in transactions annually. Our mission is simple yet ambitious: to give modern app businesses the tools they need to monetize at scale, on their own terms.

Why Join brighthush?

At brighthush, you’ll be part of a fast‑moving, high‑impact team that is reshaping the mobile gaming ecosystem. We value curiosity, ownership, and a relentless drive to deliver value to our clients. If you thrive in a dynamic environment, love building relationships, and want to see the direct impact of your work on a company’s growth, brighthush is the place for you.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for top‑tier mobile game developers across China, ensuring their success and satisfaction with brighthush’s platform.
• Operational & Technical Liaison: Bridge the gap between brighthush’s engineering and product teams and our publishers, translating technical requirements into actionable plans.
• Onboarding & Integration: Lead the end‑to‑end onboarding process, coordinating with publishers to seamlessly integrate brighthush’s payment and commerce solutions into their games.
• Launch & Expansion Support: Partner with publishers to launch new features, optimize revenue streams, and scale their operations within the Chinese market.
• Data‑Driven Insights: Monitor key performance indicators, provide actionable insights, and recommend improvements to maximize publisher revenue and engagement.
• Feedback Loop: Capture publisher feedback, prioritize feature requests, and collaborate with product to shape the roadmap.
• Cross‑Functional Collaboration: Work closely with Sales, Marketing, Product, and Engineering to align on goals and deliver a cohesive client experience.

Essential Qualifications

• Minimum of 3 years’ experience in the mobile payment or gaming industry, preferably within the Chinese market.
• Fluency in Mandarin Chinese and strong written and spoken English skills.
• Proven track record of managing high‑value client relationships and driving measurable outcomes.
• Strong interpersonal and communication skills, with the ability to influence stakeholders at all levels.
• Proactive problem‑solving mindset and a passion for delivering exceptional customer experiences.

Preferred Qualifications

• Background in technology, especially familiarity with mobile game backend systems and APIs.
• Experience working with payment gateways, in‑app purchase systems, or subscription management platforms.
• Knowledge of the regulatory landscape for digital commerce in China.
• Previous experience in a Customer Success Manager or Account Manager role within a SaaS or fintech company.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day client needs.
• Technical Acumen: Comfortable discussing APIs, SDKs, and data flows with both technical and non‑technical audiences.
• Analytical Mindset: Skilled at interpreting data, spotting trends, and translating insights into action.
• Project Management: Excellent organizational skills to juggle multiple onboarding projects simultaneously.
• Cross‑Cultural Communication: Sensitivity to cultural nuances and the ability to build trust across diverse teams.
• Adaptability: Thrive in a fast‑paced, evolving environment where priorities shift quickly.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to be as dynamic as the industry we serve. As a Customer Success Manager, you will:

• Progress to a Senior CSM or Customer Success Lead role, overseeing a larger portfolio and mentoring junior teammates.
• Transition into Product Management or Business Development, leveraging your deep client insights to shape new features and market strategies.
• Participate in cross‑functional leadership programs that expose you to Sales, Marketing, and Engineering, broadening your skill set.
• Access to continuous learning resources, including industry conferences, online courses, and internal knowledge sharing sessions.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, collaboration, and a relentless focus on customer value. Our culture encourages:

• Open communication across all levels, with regular town‑hall meetings and feedback loops.
• Innovation through experimentation—your ideas are welcomed and tested in a supportive environment.
• Work‑life balance, with flexible hours, remote work options, and a generous vacation policy.
• Diversity and inclusion initiatives that celebrate different perspectives and foster belonging.
• Community engagement, including volunteer days and partnerships with local tech hubs.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with market rates for senior Customer Success roles in China.
• Performance‑based bonuses tied to client satisfaction, retention, and revenue growth.
• Equity or stock‑option plans that align your success with the company’s long‑term vision.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• Retirement savings plan with company matching.
• Professional development budget, covering certifications, conferences, and training.
• Wellness perks such as gym memberships, mental health support, and wellness stipends.
• Regular team events, hackathons, and social gatherings to build camaraderie.

How to Apply

If you’re ready to take your customer success expertise to the next level and help shape the future of mobile gaming monetization in China, we’d love to hear from you. Submit your application through the brighthush careers portal or click the link below to apply directly.