Senior Customer Success Manager – Cloud Cost Optimization & FinOps Leadership at brighthush

About brighthush

brighthush is a trailblazing cloud cost transparency platform that empowers developers, DevOps teams, and enterprise leaders to understand, report, and optimize their cloud spend. By turning raw cloud metrics into actionable insights, we help organizations reduce waste, accelerate innovation, and drive measurable ROI. Our mission is to make cloud economics visible, understandable, and controllable for every stakeholder—from the engineering lead to the finance executive.

Founded by a seasoned founder and a visionary CTO, both of whom previously shaped the cloud landscape at a leading cloud services company, brighthush has grown into a high‑output, purpose‑driven team of 60+ professionals. While we are headquartered in New York City, we embrace a remote‑friendly culture that allows our talent to thrive wherever they are located.

Our customer base spans high‑growth startups to Fortune 500 enterprises. We have partnered with industry leaders such as brighthush, brighthush, brighthush, brighthush, and brighthush to deliver deep, actionable cost insights that drive tangible savings.

brighthush is well capitalized and backed by top‑tier investors, including brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and other distinguished venture partners.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven team that is redefining how businesses manage cloud spend. We value curiosity, ownership, and a relentless focus on customer success. As a Senior Customer Success Manager, you will become a trusted advisor to our most strategic accounts, shaping the future of cloud cost management while driving tangible value for our customers.

Key Responsibilities

• Own the End‑to‑End Customer Lifecycle: From onboarding to renewal, you will manage the full spectrum of post‑sale engagement, ensuring customers achieve maximum value from our platform.
• Champion Customer Success: Act as the primary point of contact for our customers, building deep relationships with CTOs, VPs of Engineering, DevOps leads, and finance executives.
• Drive Adoption & Value Realization: Conduct training sessions, workshops, and business reviews that translate platform capabilities into measurable cost savings.
• Advocate for Customers: Serve as the voice of the customer within brighthush, collaborating with product, engineering, and support teams to resolve issues, prioritize feature requests, and eliminate friction.
• Strategic Account Management: Manage a diverse portfolio ranging from SMBs to large enterprises, tailoring engagement strategies to each customer’s size, industry, and maturity.
• Data‑Driven Insights: Leverage analytics to surface trends, forecast spend, and recommend optimization opportunities that align with each customer’s business goals.
• Cross‑Functional Collaboration: Work closely with sales, marketing, product, and engineering to ensure a seamless customer journey and to inform product roadmap decisions.
• Continuous Improvement: Identify process gaps, propose enhancements, and implement best practices that elevate the overall customer experience.

Essential Qualifications

• 3+ years of experience in Customer Success, Technical Account Management, or a similar role within B2B SaaS or technology companies.
• Proven track record of managing complex, technical engagements with senior technical and business stakeholders.
• Deep understanding of cloud infrastructure, FinOps principles, and cost optimization strategies.
• Strong communication skills—both written and verbal—across all levels of an organization.
• Exceptional attention to detail, organization, and the ability to juggle multiple priorities simultaneously.
• Bias for action, a growth mindset, and comfort navigating ambiguity in a fast‑moving environment.
• High emotional intelligence and a genuine empathy for customer challenges.
• Kindness, humility, and a collaborative spirit that aligns with brighthush’s culture.

Preferred Qualifications & Bonus Skills

• Experience with monitoring, observability, or performance‑engineering tools.
• Hands‑on experience building and deploying workloads on AWS, Azure, GCP, or similar cloud platforms.
• Background in data visualization, financial modeling, or related analytical domains.
• Prior exposure to FinOps or cloud cost management solutions.

What You’ll Gain at brighthush

• Career Growth: As a senior member of our customer success team, you will have the opportunity to shape the future of our product, influence strategy, and mentor junior teammates.
• Learning & Development: Access to a robust learning ecosystem, including internal knowledge bases, industry conferences, and a stipend for external courses.
• Impact: Directly contribute to the financial success of our customers and the growth trajectory of brighthush.
• Culture: A collaborative, inclusive, and remote‑friendly environment that values work‑life balance, continuous feedback, and personal well‑being.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and results. Our team members enjoy:

• Fully remote work with optional on‑site meetups in major cities.
• Flexible working hours that accommodate different time zones.
• Regular virtual team building events, hackathons, and knowledge‑sharing sessions.
• A culture of transparency, open communication, and psychological safety.
• Commitment to diversity, equity, and inclusion across all levels of the organization.

Compensation & Benefits

Competitive base salary ranging from USD 110,000 to USD 140,000 per year, commensurate with experience and performance. In addition to the base, you will receive:

• Performance‑based bonuses tied to customer success metrics.
• Health, dental, and vision insurance plans.
• 401(k) matching program.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and reimbursement for relevant certifications.
• Equity options as part of the overall compensation package.

How to Apply

If you are passionate about cloud cost optimization, thrive in a fast‑paced, customer‑centric environment, and want to make a tangible impact on the financial health of leading organizations, we would love to hear from you. Submit your application through our careers portal and join the brighthush team in redefining the future of cloud economics.

We look forward to exploring how your expertise and vision can help us deliver unparalleled value to our customers.