Senior Customer Success Manager – Healthcare & Digital Transformation – Remote (US) – Drive Growth, Retention, and Innovation at brighthush

About brighthush

brighthush is a global leader in Content Innovation Cloud™ solutions, empowering enterprises to unlock actionable insights, automate processes, and deliver intelligent experiences across industries. With a focus on healthcare, finance, and public sector, we help organizations transform data into knowledge, streamline operations, and elevate patient care. Our culture is built on curiosity, collaboration, and a relentless commitment to customer success.

Position Overview

As a Senior Customer Success Manager – Healthcare, you will be the trusted partner for our most strategic healthcare clients. You will own the end‑to‑end customer journey from post‑implementation through renewal, ensuring that our solutions deliver measurable value, drive adoption, and foster long‑term growth. Your influence will shape product roadmaps, inspire internal teams, and create a community of advocates who champion brighthush’s impact.

Key Responsibilities

• Retention & Growth Leadership – Act as the primary point of contact throughout the customer lifecycle, collaborating with clients to understand their business objectives and design Success Plans that align with their goals. Conduct monthly reviews, track progress, and identify upsell opportunities.
• Risk Mitigation & Save Plans – Detect early signs of churn, develop comprehensive Save Plans in partnership with account and leadership teams, and mobilize cross‑functional resources to protect ARR. Deliver insightful business reviews and collaborate with product, marketing, and support to address root causes.
• Customer Advocacy & Voice of the Customer – Serve as the internal advocate for customer feedback, translating feature requests into product roadmap priorities. Build a network of customer champions who share success stories at events, webinars, and industry forums.
• Escalation Management – Partner with support, engineering, and services to resolve critical escalations swiftly. Keep leadership informed, maintain transparency, and ensure commitments are honored.
• Team Mentorship & Knowledge Sharing – Coach, train, and provide constructive feedback to junior team members. Lead by example, share best practices, and contribute to continuous improvement initiatives.
• Cross‑Functional Collaboration – Work closely with Sales, Product, Marketing, and Services to align customer success strategies with broader business objectives. Represent the customer’s voice in executive steering committees.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience).
• Minimum 2 years of proven experience as a Customer Success Manager, preferably in healthcare or a regulated industry.
• Deep understanding of healthcare operations, regulatory compliance, and digital transformation initiatives.
• Exceptional oral and written communication skills, with the ability to convey complex concepts to diverse audiences.
• Strong organizational, multitasking, and time‑management abilities; self‑motivated and able to drive projects to completion with minimal oversight.
• Proficiency with Microsoft Windows, Microsoft Office, Gainsight, Claude, and Salesforce.
• Demonstrated ability to influence, motivate, and mobilize cross‑functional teams.

Preferred Qualifications

• Experience developing and executing Save Plans that protect ARR and reduce churn.
• Track record of building customer advocates and securing references for industry events.
• Original thinking and a knack for translating strategic goals into actionable solutions.
• Experience with AI‑driven analytics and content automation platforms.
• Knowledge of data privacy regulations such as HIPAA, GDPR, or equivalent.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering value and building long‑term relationships.
• Strategic Thinking – Ability to see the big picture and align customer success initiatives with business strategy.
• Analytical Acumen – Proficiency in data analysis, KPI tracking, and deriving insights from customer usage patterns.
• Influence & Negotiation – Skilled at building consensus and driving decisions across multiple stakeholders.
• Adaptability – Comfortable working in a fast‑paced, evolving environment with shifting priorities.
• Technical Proficiency – Comfortable navigating SaaS platforms, CRM systems, and customer success tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Senior Customer Success Manager, you will:

• Lead high‑impact projects that shape the future of healthcare technology.
• Participate in leadership development programs and mentorship circles.
• Access a wealth of internal and external training resources, including certifications in customer success, healthcare compliance, and AI technologies.
• Collaborate with global teams, gaining exposure to diverse markets and cultures.
• Earn recognition through our “Customer Success Champion” awards and performance‑based bonuses.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere in the United States while staying connected to a vibrant community of innovators. We value:

• Inclusivity – A workplace where every voice is heard and diversity is celebrated.
• Well‑being – Comprehensive health plans, mental health resources, and flexible work schedules.
• Innovation – Regular hackathons, idea‑sharing sessions, and a “fail fast, learn fast” mindset.
• Collaboration – Cross‑functional teams that break silos and co‑create solutions.
• Community Impact – Opportunities to volunteer, donate, and support causes that matter to you.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary range: $97,000 – $112,000 per year (US remote).
• Performance‑based bonuses tied to customer success metrics.
• Equity options to share in the company’s growth.
• Health, dental, and vision insurance.
• 401(k) matching and retirement planning.
• Generous paid time off, parental leave, and flexible work arrangements.
• Continuous learning stipend and access to industry conferences.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. All hiring decisions are made without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic.

How to Apply

Ready to make a lasting impact in healthcare and drive customer success at brighthush? Submit your resume and a cover letter that highlights your experience with healthcare clients, your success in driving adoption and retention, and why you’re excited about this role. Click the link below to apply:

Apply to Senior Customer Success Manager – Healthcare

Closing

Join brighthush and become part of a mission‑driven team that transforms how healthcare organizations harness data, automate processes, and deliver exceptional patient experiences. Your expertise will shape the future of customer success, influence product innovation, and create a lasting impact on the communities we serve. We look forward to welcoming you to our dynamic, inclusive, and forward‑thinking family.