Senior Customer Success Manager – Enterprise Data & AI Solutions – Driving Growth, Adoption, and Customer Advocacy at brighthush

About brighthush

brighthush is a global leader in data and AI platform solutions, empowering organizations to unlock the full potential of PostgreSQL for transactional, analytical, and AI workloads across any cloud, anywhere. With a portfolio of more than 1,500 customers worldwide—including government agencies, financial institutions, media conglomerates, and technology leaders—brighthush delivers enterprise‑grade open source technology that delivers 99.999 % high availability, built‑in security, compliance controls, and observability. Our mission is to supercharge PostgreSQL, modernize legacy systems, break data silos, and enable businesses to scale efficiently in a data‑driven world.

Why Join brighthush?

At brighthush, we believe that the best results come from a culture of curiosity, collaboration, and continuous learning. We invest heavily in our people, offering a comprehensive benefits package that includes health and wellness programs, flexible work arrangements, and a commitment to work‑life balance. Our teams thrive in a fast‑paced, high‑growth environment where every voice is heard and every idea has the potential to shape the future of data technology.

Position Overview

As a Senior Customer Success Manager, you will be the trusted advisor for a portfolio of enterprise customers, ensuring their success, satisfaction, and long‑term partnership with brighthush. You will own the end‑to‑end customer journey—from onboarding and adoption to renewal and expansion—while collaborating cross‑functionally with product, engineering, sales, and partner teams. Your strategic guidance, analytical insight, and relentless focus on customer outcomes will directly influence revenue growth, customer retention, and brand advocacy.

Key Responsibilities

• Develop and execute a comprehensive account strategy that aligns with each customer’s business objectives and technical roadmap.
• Own the entire customer lifecycle: onboarding, adoption, renewal, and expansion, ensuring a seamless experience that drives measurable value.
• Build and nurture deep relationships with executive sponsors, technical leads, and key stakeholders, becoming the primary point of contact for all strategic discussions.
• Identify growth opportunities, including upsell, cross‑sell, and new feature adoption, and translate them into actionable plans that deliver tangible ROI.
• Act as the voice of the customer within brighthush, gathering feedback, prioritizing feature requests, and collaborating with product management to shape the roadmap.
• Lead cross‑functional initiatives, coordinating with engineering, support, and partner teams to deliver on account plans and resolve escalations.
• Conduct quarterly business reviews (QBRs) and executive briefings, presenting data‑driven insights, risk assessments, and strategic recommendations.
• Monitor customer health metrics, proactively identify risks, and design mitigation strategies to safeguard retention and satisfaction.
• Champion best practices for PostgreSQL deployment, performance tuning, and security, ensuring customers achieve optimal platform utilization.
• Travel up to 40 % to meet customers, partners, and internal stakeholders across Singapore, Malaysia, and other key regions.

Essential Qualifications

• 5–10 + years of experience in enterprise technology account management, solution engineering, or client services, managing multi‑million dollar recurring revenue portfolios.
• Deep expertise in relational database technologies (PostgreSQL, MySQL, Oracle, SQL Server, Sybase, DB2) and hands‑on experience with deployment, administration, and troubleshooting.
• Proven track record of building and maintaining relationships with VP‑level and C‑suite executives.
• Strong analytical skills with the ability to translate complex data into actionable business insights.
• Exceptional communication and presentation skills, comfortable speaking to both technical and executive audiences.
• Experience in program and project management, including planning, execution, risk management, and stakeholder coordination.
• Self‑starter mindset with a passion for exceeding client expectations and driving customer success.
• Bachelor’s degree required; Master’s or MBA is a plus.
• Singapore Citizens or PR holders, or Malaysian Citizens or PR holders.

Preferred Qualifications

• Experience working with strategic partners such as system integrators, distributors, and resellers.
• Background in AI or analytics workloads on PostgreSQL.
• Knowledge of cloud platforms (AWS, Azure, GCP) and multi‑cloud deployment strategies.
• Familiarity with customer success platforms (e.g., Gainsight, Totango) and CRM systems.
• Demonstrated ability to manage multiple concurrent projects in a fast‑paced environment.

Core Competencies

• Customer‑Centric Mindset: Deep empathy for customer challenges and a relentless drive to deliver value.
• Strategic Thinking: Ability to see the big picture, align customer goals with brighthush’s vision, and craft long‑term success plans.
• Influence & Negotiation: Skilled at navigating complex stakeholder landscapes and securing buy‑in.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and analytics to inform strategy.
• Collaboration: Proven ability to work cross‑functionally with product, engineering, sales, and partner teams.
• Adaptability: Thrives in a dynamic, high‑growth environment and can pivot quickly to meet evolving customer needs.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Regular training on the latest PostgreSQL features, cloud technologies, and customer success best practices.
• Opportunities to lead cross‑functional initiatives and influence product direction.
• Clear career pathways to senior leadership roles within Customer Success, Product Management, or Enterprise Sales.
• Participation in industry conferences, webinars, and community events to build your network and thought leadership.

Work Environment & Culture

brighthush fosters an inclusive, collaborative culture where innovation is encouraged and every team member’s voice matters. We celebrate diversity, promote open communication, and support a healthy work‑life balance through flexible schedules, remote work options, and wellness initiatives. Our teams are empowered to take ownership, experiment, and drive results that matter.

Compensation & Benefits

While specific compensation details are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer satisfaction, renewal, and expansion metrics.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• Wellness programs such as access to CuraLinc, wellness Fridays, and mental health resources.
• Paid time off, flexible vacation policies, and support for remote work.
• Professional development budget for conferences, certifications, and training.
• Employee referral bonuses and other incentive programs.

How to Apply

If you are a strategic, customer‑focused leader who thrives in a fast‑paced, high‑growth environment, we want to hear from you. Join brighthush and help shape the future of data technology while building lasting relationships with some of the world’s most influential organizations.

Ready to take the next step? Submit your application through our career portal or contact our Talent Acquisition team for more information about this exciting opportunity.