Senior Customer Success Manager – Enterprise Energy Procurement & Sustainability Advisory – Drive Growth & Retention at brighthush

About brighthush

brighthush is at the forefront of the energy intelligence revolution, powering the next wave of artificial intelligence by ensuring that the world’s largest energy consumers can access faster, cheaper, and cleaner power. In a landscape where aging grid infrastructure and long interconnection queues threaten to stall the deployment of AI‑driven data centers, brighthush delivers a cloud‑native platform that unifies real‑time control of energy assets with complete visibility into an organization’s entire energy portfolio. Backed by leading venture capital firms—brighthush, brighthush, brighthush, and brighthush—our team is built by pioneers in grid‑scale batteries, energy markets, and enterprise software. We are redefining how ambitious enterprises procure, manage, and optimize their energy usage, and we’re looking for a seasoned Customer Success Manager to help us scale that impact.

The Role

As a Senior Customer Success Manager at brighthush, you will own the end‑to‑end relationship with a portfolio of enterprise energy buyers from the moment they sign on. This is a high‑ownership, high‑visibility role that blends deep expertise in renewable energy procurement with the strategic acumen to drive revenue retention, expansion, and customer advocacy. You will be the trusted advisor to sophisticated energy and sustainability teams, guiding them through PPA/VPPA portfolio management, invoice validation, generation forecasting, and REC/EAC stewardship. In addition, you will play a pivotal role in shaping the future of our real‑time dispatch intelligence and battery storage optimization products, ensuring that new features translate into tangible business value for our customers.

Key Responsibilities

• Own the customer relationship and commercial outcomes for a book of enterprise accounts from signature onward, ensuring seamless onboarding, adoption, and long‑term success.
• Drive revenue retention and expansion by leading renewals, protecting gross retention, and identifying in‑footprint upsell opportunities.
• Serve as a trusted energy advisor, guiding customers on PPA/VPPA portfolio management, invoice and settlement validation, generation forecasting, availability, production guarantees, and REC/EAC management.
• Run executive business reviews, build account health scoring models, and manage senior stakeholder relationships up the organizational chart.
• Translate platform analytics into clear business value, crafting confident reports and presentations that resonate with executive audiences.
• Partner cross‑functionally with Sales on closed‑won transitions, with Delivery on onboarding and implementation quality, and with Product to feed customer voice into the roadmap.
• Champion brighthush’s move into real‑time dispatch intelligence and battery storage optimization, ensuring these products scale and deliver measurable outcomes.
• Own your metrics—revenue retention, renewal rate, customer health, and referenceable customers—and use data to continuously improve performance.

Essential Qualifications

• 4+ years of experience in customer success, account management, or client‑facing advisory/consulting, ideally within energy, cleantech, or enterprise SaaS.
• Deep, working knowledge of renewable energy procurement, including PPAs/VPPAs, RECs/EACs, and wholesale power markets such as ERCOT, PJM, MISO, and SPP.
• Proven track record managing large enterprise relationships and owning retention and expansion outcomes.
• Comfort with data and analytics—able to interrogate technical outputs and translate them into a compelling business narrative.
• Outstanding executive communication skills, with an instinct for asking probing questions that uncover real customer needs.
• A builder’s mindset—comfortable operating with ambiguity in a fast‑moving startup environment and willing to travel to customers 20–30% of the time.

Preferred Qualifications

• Exposure to real‑time energy markets, dispatch optimization, battery storage, or energy trading.
• Background in energy advisory or asset management.
• Experience helping to establish a customer success function in a high‑growth company.

Skills & Competencies

• Strategic thinking and execution across the customer lifecycle.
• Strong analytical mindset with proficiency in data visualization tools.
• Exceptional stakeholder management and influence at the C‑suite level.
• Agile mindset—able to iterate quickly and adapt to evolving customer needs.
• Passion for sustainability and a deep understanding of the energy transition.

Career Growth & Learning Opportunities

At brighthush, you will be part of a lean, high‑impact team that is shaping the future of energy intelligence. You will have the chance to:

• Lead the expansion of our real‑time dispatch and battery optimization product lines, influencing product strategy and roadmap.
• Mentor junior team members and help build the next generation of customer success leaders.
• Participate in cross‑functional initiatives that drive company‑wide growth, from go‑to‑market strategy to product innovation.
• Access continuous learning resources—including industry conferences, certifications, and internal knowledge‑sharing sessions—to stay ahead of the evolving energy landscape.

Work Environment & Company Culture

brighthush is built on a foundation of empathy, transparency, and purposeful action. Our culture encourages:

• Lead with Empathy—we lift each other up with humility and kindness, always putting colleagues and customers first.
• Be Honest & Transparent—effective communication builds trust across teams, customers, and stakeholders.
• Move with Balance & Precision—speed and perseverance are balanced with thoughtful reflection.
• Leave the World a Better Place—our mission is to create a sustainable future for generations to come.

We foster a collaborative, inclusive environment where ideas are challenged, feedback is valued, and innovation thrives. Whether you’re working remotely or in our San Francisco office, you’ll find a team that celebrates diversity, supports work‑life balance, and rewards high performance.

Compensation & Benefits

We offer a competitive total rewards package that reflects the high‑growth nature of our business:

• Base Salary – $115,000 to $150,000 annually, commensurate with experience and market conditions.
• Equity Grant – an attractive equity component that aligns your success with the company’s long‑term value.
• Health & Wellness – comprehensive medical, dental, and vision coverage, along with mental health resources.
• Retirement Plan – 401(k) with company match to help secure your future.
• Flexible Work Arrangements – fully remote options, flexible hours, and unlimited paid time off to support your personal and professional life.
• Professional Development – budget for conferences, training, and certifications to keep you at the cutting edge of energy and customer success.
• Team Building & Culture Events – regular virtual and in‑person gatherings to strengthen relationships and celebrate milestones.

Why Join brighthush?

By joining brighthush, you’ll be part of a mission‑driven company that is reshaping the energy landscape for the AI economy. You’ll work with a talented, cross‑functional team that values curiosity, ownership, and impact. Your expertise will directly influence how enterprises secure cleaner, cheaper, and more reliable power—helping them accelerate their sustainability goals while unlocking new revenue streams. If you’re a seasoned customer success professional with a passion for renewable energy and a desire to drive measurable business outcomes, we want to hear from you.

Apply Today

Ready to make a difference? Submit your application now and become a key player in brighthush’s journey to power the future of AI and sustainability.