Senior Customer Success Manager – Enterprise & Mid‑Market Portfolio Leadership in Geospatial SaaS Solutions at brighthush

About brighthush

brighthush is a trailblazer in the property intelligence arena, redefining how the world perceives the built environment. By marrying high‑resolution aerial imagery, cutting‑edge AI analytics, and intuitive geospatial tools, we empower planners, builders, insurers, and government agencies to transform uncertainty into decisive action. Our technology is not just a product – it’s a catalyst for smarter cities, safer infrastructure, and more resilient communities.

Founded on a passion for innovation and a commitment to excellence, brighthush has rapidly become a trusted partner for organizations that demand precision, speed, and insight. Our culture is built on collaboration, continuous learning, and a relentless focus on delivering real‑world impact. If you thrive on turning complex challenges into tangible outcomes, you’ll find a home here.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the linchpin between our technology and the businesses that rely on it. Reporting to the Senior Director of Customer Success for Commercial and Government, you will manage a portfolio of mid‑market and enterprise accounts, ensuring that each client not only stays satisfied but also unlocks new value from our platform. Your mission: drive retention, nurture growth, and champion the customer experience across the entire lifecycle.

Key Responsibilities

• Portfolio Management – Own a diverse book of accounts, guiding customers from onboarding through renewal while proactively identifying churn risks and expansion opportunities.
• Renewal Ownership – Lead the renewal process, negotiating multi‑year contracts and securing on‑time commitments that meet or exceed net revenue targets.
• Strategic Advisory – Serve as a trusted advisor, mapping customer business processes to our product capabilities and crafting tailored success plans that maximize ROI.
• Proactive Engagement – Deliver proactive support, ensuring customers adopt new features, achieve desired outcomes, and realize measurable business impact.
• Use‑Case Champion – Identify and promote relevant use cases, driving active product usage and turning satisfied customers into passionate advocates.
• Data‑Driven Insights – Maintain up‑to‑date account intelligence in Salesforce, leveraging data to inform outreach, segmentation, and personalized engagement strategies.
• Cross‑Functional Collaboration – Partner with Sales, Product, Support, and Marketing to align on upsell opportunities, renewal strategies, and customer experience initiatives.
• Voice of the Customer – Capture and communicate customer feedback to internal teams, influencing product roadmap and service enhancements.
• Problem Solving – Analyze complex challenges, develop creative solutions within established guidelines, and adapt processes to meet unique customer needs.
• Process Improvement – Work with the Customer Experience team to scale portfolio management using automation, segmentation, and best‑practice frameworks.

Essential Qualifications

• Minimum 5 years of experience in customer success, consulting, or technical pre‑sales within a SaaS or high‑tech environment.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• Proficiency with Salesforce and Microsoft Office Suite (Word, Excel, PowerPoint).
• Demonstrated ability to translate complex business processes into actionable product strategies.
• Track record of executing customer‑centric initiatives that drive adoption, retention, and revenue growth.
• Experience managing multiple account engagements, handling escalations, and collaborating with Sales and Support teams.
• Strong interpersonal and communication skills, with the confidence to engage executive stakeholders.
• Excellent negotiation and decision‑making capabilities, grounded in data‑driven prioritization.
• Proven ability to identify and capitalize on growth opportunities within existing accounts.
• Exceptional program management skills, blending creative problem‑solving with business acumen and analytical rigor.
• Self‑starter who thrives in a fast‑paced, remote environment and can work independently.
• Commitment to cultural diversity, inclusion, and creating a sense of belonging.

Preferred Qualifications

• Experience in the geospatial, mapping, or property intelligence industry.
• Advanced Salesforce certifications (e.g., Administrator, Advanced Administrator).
• Background in data analytics or BI tools (Tableau, Power BI).
• Knowledge of AI‑driven analytics and their application in real‑world scenarios.
• Previous leadership role managing a team of Customer Success Associates.

Skills & Competencies

• Customer‑Centric Mindset – Deep empathy for client challenges and a passion for delivering value.
• Strategic Thinking – Ability to see the big picture while executing on tactical details.
• Analytical Acumen – Proficiency in interpreting data to inform decisions and forecast outcomes.
• Communication Excellence – Clear, concise, and persuasive communication across all levels.
• Relationship Building – Proven track record of cultivating long‑term partnerships with C‑suite executives.
• Project Management – Skilled at coordinating cross‑functional initiatives and meeting deadlines.
• Adaptability – Comfortable navigating ambiguity and pivoting strategies as needed.
• Tech Savviness – Quick to learn new tools, platforms, and industry trends.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular training on product updates, industry trends, and leadership skills.
• Opportunities to lead cross‑functional projects and influence product strategy.
• Clear career pathways from Customer Success Manager to Director, and beyond.
• Support for certifications and continuing education.

Work Environment & Culture

brighthush thrives on a culture of agility, transparency, and mutual respect. We embrace:

• Fully remote work across the continental United States, with flexible schedules to support work‑life balance.
• Regular virtual town halls, team‑building events, and informal “coffee chats” to foster connection.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Open‑door communication channels where ideas can be shared freely.
• A collaborative environment where wearing multiple hats is celebrated, and innovation is rewarded.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Performance‑based bonuses tied to retention, renewal, and expansion metrics.
• Health, dental, and vision insurance with discounted private plans.
• Generous paid time off, including 4 additional “YOU” days each year for personal rejuvenation.
• Parental leave policies that support new parents and foster work‑life harmony.
• Work‑from‑Overseas program – explore approved cities worldwide while staying productive.
• Company‑sponsored volunteering days to give back to communities.
• brighthush subscription to our own platform, giving you firsthand experience of our technology.
• Professional development stipend for courses, conferences, and certifications.

How to Apply

Ready to make an impact? Submit your application through our careers portal or send your résumé directly to [email protected]. We’re excited to learn how your expertise can help us elevate the future of property intelligence.

Why brighthush?

At brighthush, you’ll join a team that moves fast, cares deeply about craft, and is proud of the solutions we build. We’re committed to creating a safe, inclusive environment where everyone can be themselves and thrive. If you’re energized by turning hard problems into real‑world impact, we’d love to meet you.