Senior Customer Success Manager – Enterprise Security & AI Solutions for brighthush – German Region

About brighthush

brighthush is a trailblazing converged network and security cloud platform that empowers enterprises to thrive in the AI‑driven digital economy. By fusing networking, security, and artificial intelligence into a single, cloud‑native architecture, brighthush delivers unparalleled visibility, context, and real‑time threat mitigation across users, applications, data, and AI agents. Trusted by thousands of organizations worldwide, brighthush is redefining how businesses protect and optimize their digital infrastructure.

Why Join brighthush?

At brighthush, we are on a mission to make cybersecurity intuitive, scalable, and future‑proof. As a Senior Customer Success Manager, you will be at the forefront of this transformation, guiding our most strategic accounts through deployment, adoption, and expansion. You will collaborate with cross‑functional teams—Sales, Product, Engineering, and Support—to deliver a seamless customer experience that drives retention, upsell, and advocacy. If you thrive in a fast‑paced, high‑growth environment and want to shape the next generation of enterprise security, brighthush is the place for you.

Key Responsibilities

• Account Health & Growth: Own the end‑to‑end customer journey for a portfolio of high‑value accounts in the German region, ensuring continuous adoption, satisfaction, and expansion.
• Strategic Relationship Building: Develop deep, trusted relationships with C‑suite executives, IT leaders, and security teams, positioning yourself as the go‑to advisor for all things brighthush.
• Post‑Sales Orchestration: Lead quarterly business reviews (QBRs), product adoption maturity assessments, renewal negotiations, and upsell opportunities.
• Cross‑Functional Collaboration: Partner with Sales, Product, R&D, and Support Engineering to surface customer insights, drive feature requests, and ensure a smooth handover from implementation to ongoing success.
• Data‑Driven Success: Leverage analytics and customer health scores to proactively identify risks, recommend remediation, and celebrate wins.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer forums, sharing best practices and emerging trends in network security and AI.
• Continuous Improvement: Contribute to the evolution of our CS processes, playbooks, and knowledge base, ensuring that every interaction delivers maximum value.

Essential Qualifications

• Minimum 5 years of experience in Customer Success, Account Management, or Enterprise SaaS sales, preferably within high‑growth technology or security firms.
• Deep understanding of networking, security, or AI software solutions, with a proven track record of driving adoption and revenue growth.
• Exceptional communication and presentation skills—able to articulate complex technical concepts to both technical and non‑technical audiences.
• Strong listening skills and the ability to uncover hidden customer needs, translating them into actionable solutions.
• Proven influence and negotiation skills, with a history of achieving renewal and upsell targets while maintaining high customer satisfaction.
• Highly organized, self‑motivated, and comfortable operating in a nimble, fast‑paced environment.
• Problem‑solving mindset—takes ownership of issues and drives them to resolution.
• Willingness to travel up to 25 % of the time for client visits, partner events, and internal collaboration.

Preferred Qualifications

• Experience working with German‑based enterprises or in the German market, with fluency in German and English.
• Background in cybersecurity or cloud networking, with certifications such as CISSP, CCNA, or similar.
• Prior experience in a SaaS company that has scaled from early growth to enterprise‑level adoption.
• Knowledge of AI‑driven security analytics and threat intelligence platforms.
• Experience with CRM and CS tools such as Salesforce, Gainsight, or HubSpot.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering value and building long‑term partnerships.
• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Analytical Acumen: Comfortable working with data to drive decisions and measure success.
• Collaboration: Works seamlessly across teams, fostering a culture of shared ownership.
• Adaptability: Thrives in a rapidly evolving technology landscape and can pivot quickly.
• Leadership: Inspires confidence in customers and peers alike, guiding them toward success.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders in Sales, Product, and Engineering.
• Regular training on the latest security trends, AI advancements, and product features.
• Opportunities to lead cross‑functional initiatives, such as customer success playbooks or product beta programs.
• Clear career pathways to senior leadership roles—Customer Success Director, VP of Customer Success, or even Chief Customer Officer.
• Participation in industry conferences, workshops, and speaking engagements to build your personal brand.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and continuous learning. Our remote‑first model empowers you to work from anywhere in Germany while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Monthly hackathons and knowledge‑sharing sessions.
• Flexible work hours that respect work‑life balance.
• A vibrant community of engineers, product managers, and customer success professionals who celebrate wins together.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success roles in Germany.
• Performance‑based bonus tied to renewal, upsell, and customer satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and wellness programs.
• Professional development stipend for courses, certifications, and conferences.
• Access to cutting‑edge tools and technology to support your day‑to‑day work.

How to Apply

If you are ready to take your career to the next level and help shape the future of enterprise security, we want to hear from you. Submit your application through our careers portal and join a team that values innovation, customer success, and personal growth.

Join brighthush Today

Become a pivotal part of a company that is redefining cybersecurity for the AI era. As a Senior Customer Success Manager, you will not only drive revenue and retention but also empower our customers to unlock the full potential of their digital investments. Apply now and help us build the next generation of secure, intelligent networks.