Customer Service Representative – Remote Maryland – 29 Hours/Week – Exceptional Service & Reservations Specialist

About brighthush

brighthush is a trailblazing technology partner that empowers public agencies to protect, preserve, and share the natural and cultural treasures of our planet. With more than four decades of experience, we deliver cutting‑edge software and services that streamline everything from campground reservations to hunting permits, enabling millions of people to explore, enjoy, and care for the outdoors. Our mission is simple yet profound: make it easier for our clients to conserve what matters most and for their customers to experience the outdoors in the safest, most accessible way possible.

Why Join brighthush?

At brighthush, we believe that the best work happens when people feel valued, challenged, and inspired. Our culture is built on transparency, collaboration, and a relentless focus on customer delight. As a remote, part‑time Customer Service Representative, you’ll be part of a high‑impact team that directly supports the public’s connection to nature. You’ll enjoy flexible scheduling, a supportive environment, and the opportunity to grow your skills in a forward‑thinking organization that is shaping the future of outdoor recreation.

Position Overview

Role: Part‑time Customer Service Representative (Remote – Maryland) Hours: Approximately 29 hours per week, with flexible evening and weekend availability Location: Fully remote; must reside in Maryland and be legally authorized to work in the United States

As a key member of our Retail Contact Center Team, you will handle inbound and outbound customer interactions, manage reservations, permits, and general inquiries, and ensure every customer experience reflects brighthush’s commitment to excellence. Your work will directly influence customer loyalty and satisfaction, making you an essential part of our mission to bring the outdoors to everyone.

Key Responsibilities

• Answer inbound and outbound calls with a calm, professional demeanor, providing clear and accurate information.
• Assist customers with reservations, ticketing, permits, and other services using our streamlined processes.
• Escalate complex issues to the appropriate department and seek management support when necessary.
• Document all customer interactions in our contact center system, ensuring data accuracy and compliance with company standards.
• Update customer accounts and system information promptly and precisely.
• Meet individual Key Performance Indicators (KPIs) and contribute to department goals for service excellence.
• Adhere to all company policies, procedures, and performance standards.
• Complete all required training and coaching within specified timeframes.
• Communicate effectively with leadership and teammates during shifts, ensuring smooth handoffs and continuity of service.
• Support a positive team environment by delivering best‑in‑class service and championing department objectives.
• Perform additional duties as assigned to support the contact center’s overall success.
• Maintain a flexible schedule, including evenings and weekends, to meet customer needs.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of inbound contact center experience.
• At least 2 years of customer‑facing experience in a service role.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Typing speed of 50+ words per minute.
• Strong verbal and written communication skills with meticulous attention to detail.
• Ability to listen attentively, demonstrate empathy, and respond to customer needs.
• Proficiency in following scripts and accurately documenting interactions.
• Ownership mindset and accountability for delivering exceptional service.
• Legal authorization to work in the United States; no visa sponsorship available.

Preferred Skills & Competencies

• Experience with contact center software such as Amazon Connect or Verint.
• Familiarity with telecommunication tools, chat, and SMS platforms.
• Basic proficiency in internet navigation and online tools.
• Comfortable working in a fast‑paced, dynamic environment.
• Strong problem‑solving skills and the ability to think on your feet.

Career Growth & Learning Opportunities

While this role is entry‑level, brighthush is committed to nurturing talent. You will have access to:

• Comprehensive onboarding and continuous coaching programs.
• Cross‑training opportunities across different service areas.
• Mentorship from experienced team leaders and subject‑matter experts.
• Professional development courses in customer experience, data analytics, and technology tools.
• Clear pathways to advance into senior support roles, team lead positions, or specialized technical tracks.

Work Environment & Company Culture

At brighthush, we value:

• Flexibility: Work from anywhere in Maryland with a schedule that fits your life.
• Collaboration: Regular virtual huddles, knowledge sharing sessions, and a supportive peer network.
• Innovation: A culture that encourages experimentation, feedback, and continuous improvement.
• Impact: Every interaction you handle helps people connect with nature and supports conservation efforts.
• Diversity & Inclusion: A welcoming environment where diverse perspectives are celebrated.

Compensation & Benefits

While specific salary details are not disclosed in the posting, brighthush offers competitive hourly rates for part‑time roles. In addition to compensation, you will enjoy:

• Health, dental, and vision coverage options for part‑time employees.
• Paid time off and holiday pay.
• Employee wellness programs and resources.
• Access to a digital learning platform for skill development.
• Employee referral bonuses.

How to Apply

Ready to make a difference in how people experience the outdoors? Click the link below to submit your application and join the brighthush family. We look forward to exploring how your passion for customer service and love of nature can help us continue to innovate and inspire.