Senior Enterprise Customer Success Manager – Restaurant Technology & POS Solutions at brighthush

About brighthush

brighthush has been a trailblazer in the restaurant technology arena for over four decades, empowering more than 100,000 restaurants across 110+ countries to deliver unforgettable guest experiences. Our Unified Customer Experience platform seamlessly blends point‑of‑sale (POS), digital ordering, loyalty, back‑office, and hardware solutions, enabling brands to scale, innovate, and thrive in an ever‑evolving market. At brighthush, we live by the mantra “Better Together,” fostering collaboration across product, engineering, sales, and support to create a single, customer‑centric ecosystem.

Why Join brighthush?

As a global leader, brighthush offers a dynamic, inclusive environment where your ideas shape the future of hospitality technology. You’ll work with a diverse team of engineers, product managers, and industry experts, all dedicated to delivering measurable value to our enterprise partners. Whether you’re based in New York, Texas, Pennsylvania, Florida, North Carolina, Minnesota, Colorado, Georgia, or Illinois, you’ll have the flexibility of a fully remote role while enjoying the camaraderie of a high‑performing, mission‑driven organization.

Position Overview

As the Senior Enterprise Customer Success Manager, you will be the strategic partner for a portfolio of brighthush’s largest and most strategic restaurant clients. Your role transcends traditional support; you’ll anticipate needs, align solutions with business objectives, and drive growth through proactive engagement. You’ll collaborate closely with Sales, Support, Professional Services, Product, and Engineering, ensuring a unified, customer‑first approach.

Key Responsibilities

• Strategic Partnership: Own the end‑to‑end relationship with enterprise accounts, from onboarding to renewal, ensuring customers achieve their desired outcomes.
• Account Planning: Develop comprehensive account plans that translate customer goals into actionable initiatives, prioritizing adoption, expansion, and risk mitigation.
• Executive Engagement: Lead quarterly business reviews (QBRs) and executive steering committees, presenting insights, metrics, and strategic recommendations to senior stakeholders.
• Health & Adoption Monitoring: Track usage, health scores, and key performance indicators, proactively identifying upsell opportunities and addressing churn risks.
• Cross‑Functional Collaboration: Mobilize internal teams—Support, Professional Services, Product, Engineering—to resolve complex challenges and deliver value.
• Growth & Expansion: Partner with Sales and Account Management to identify expansion across locations, modules, and new product lines.
• Renewal Forecasting: Own renewal pipelines, forecast accuracy, and stakeholder mapping to secure long‑term partnerships.
• Voice of the Customer: Capture and communicate customer feedback to product and engineering, influencing roadmap decisions.
• Thought Leadership: Become the go‑to expert on brighthush’s POS and back‑office solutions, sharing best practices across the organization.

Essential Qualifications

• Minimum 4+ years of experience in Customer Success, Account Management, or a similar customer‑facing role within SaaS or enterprise software.
• Proven track record managing complex, strategic enterprise relationships with multiple stakeholders.
• Experience building executive relationships and leading meaningful business reviews.
• Strong technical fluency in restaurant technology—POS, payments, back‑office systems—enabling confident discussions with clients.
• Exceptional ownership, problem‑solving, communication, and cross‑functional collaboration skills.
• Comfort navigating ambiguity and driving results in a fast‑paced, evolving environment.

Preferred Qualifications

• Background in restaurant or hospitality technology, or related retail tech experience.
• Experience with large enterprise implementations and multi‑location deployments.
• Knowledge of industry regulations, payment compliance, and data security standards.
• Track record of driving revenue growth through upsells, renewals, and expansion.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Customer Advocacy: Passion for championing customer needs and delivering exceptional service.
• Data‑Driven Decision Making: Proficiency in analyzing usage metrics and deriving insights.
• Influence & Negotiation: Skilled at aligning cross‑functional teams and negotiating outcomes.
• Technical Aptitude: Comfortable discussing POS, payment processing, and back‑office workflows.
• Communication: Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Mentorship from senior leaders in Customer Success, Product, and Engineering.
• Regular training on the latest industry trends, technology updates, and best practices.
• Opportunities to lead cross‑functional projects, expanding your skill set beyond customer success.
• Clear advancement paths to Director or VP roles within Customer Success or Product Management.
• Participation in industry conferences, webinars, and thought‑leadership initiatives.

Work Environment & Culture

brighthush thrives on a culture of collaboration, innovation, and continuous improvement. We celebrate diversity, encourage open dialogue, and reward results. Our remote-first model empowers you to work from anywhere while staying connected through weekly team huddles, virtual coffee chats, and a robust internal communication platform.

Compensation & Benefits

We offer a competitive base salary range of $100,000 – $115,000 per year, complemented by a performance‑based bonus structure. In addition, you’ll receive:

• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Flexible work schedule and remote work stipend.
• Professional development budget and tuition reimbursement.
• Employee wellness programs and mental health resources.

How to Apply

If you’re ready to elevate enterprise customer success in the restaurant technology space and drive tangible impact for high‑profile brands, we want to hear from you. Submit your application through our careers portal and join a team that values innovation, collaboration, and customer obsession.

Equal Opportunity Employer

brighthush is proud to provide equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require accommodation during the hiring process, please contact [email protected].