Senior Customer Success Manager – Strategic Growth & Client Success Lead for SaaS‑Powered Staffing & Recruitment Solutions at brighthush

About brighthush

brighthush is the leading SaaS platform that empowers staffing and recruitment agencies to scale with confidence. Since 2022, we have grown through strategic mergers, combining two powerful tools that deliver on‑demand planning, time tracking, and invoicing for agencies and their flexworkers. With a customer base of over 180 agencies across the Netherlands, Belgium, and beyond, brighthush is the go‑to solution for agencies that want to focus on talent and growth while keeping operations lean and efficient.

Our mission is simple yet powerful: empower agencies to focus on talent and growth, not on administrative overhead. We achieve this by delivering a user‑friendly, feature‑rich platform that adapts to the unique needs of each client. Whether you’re a boutique agency or a large enterprise, brighthush scales with you, providing the tools you need to manage people, projects, and payments with ease.

Why Join brighthush?

At brighthush, people are at the heart of everything we do. Our culture is built on three core pillars: simplicity, freedom, and an unwavering customer obsession. We value transparency, minimal meetings, and a results‑driven mindset that lets you focus on what you do best—helping our customers thrive.

We are a fast‑growing, remote‑first organization that values diversity, inclusion, and continuous learning. If you’re passionate about customer success, thrive in a dynamic environment, and want to shape the future of agency software, brighthush is the place for you.

Role Overview

As a Customer Success Manager at brighthush, you will own the end‑to‑end experience for a portfolio of agency clients. Your day will be a blend of strategic account management, proactive support, and cross‑functional collaboration. You will be the bridge between our customers and the product, ensuring that every interaction adds value and drives long‑term success.

Key Responsibilities

• Onboarding Excellence – Design and execute onboarding journeys that ensure new clients achieve quick wins and realize value from day one. This includes creating tailored training plans, setting up dashboards, and guiding clients through the initial configuration.
• Relationship Stewardship – Maintain regular touchpoints, build trust, and become the go‑to advocate for each client’s success. You will conduct quarterly business reviews, monitor health metrics, and proactively address concerns.
• Upsell & Cross‑Sell Champion – Identify growth opportunities, craft tailored proposals, and close deals that expand the client’s use of brighthush’s suite. You will collaborate with Sales to identify upsell triggers and present value‑based solutions.
• Product Evangelist – Keep clients informed about new releases, features, and best practices through newsletters, webinars, and one‑on‑one sessions. You will also gather feedback to shape future product enhancements.
• First‑Line Support – Handle 4–8 inbound email queries daily, providing timely, accurate, and empathetic responses. You will triage issues and coordinate with Engineering for resolution.
• Feedback Loop – Collect, analyze, and prioritize customer feedback to drive product enhancements and service improvements. Your insights will influence roadmap decisions.
• Cross‑Functional Liaison – Collaborate with Product, Sales, and Engineering teams to resolve complex issues and advocate for customer needs. You will be the voice of the customer in internal discussions.
• Data‑Driven Insights – Track key metrics (NPS, churn, renewal rates) and report on account health to senior leadership. You will use data to identify trends and recommend actions.

What Makes You a Perfect Match?

We’re looking for individuals who combine commercial acumen with a genuine passion for people. Below are the essential and preferred qualifications that will help you succeed.

Essential Qualifications

• Native Dutch speaker with fluent English communication skills (both written and verbal).
• Minimum of 2 years of experience in Customer Success, Account Management, or a related role.
• Proven ability to manage multiple accounts simultaneously while maintaining high service quality.
• Strong listening skills, empathy, and a proactive mindset.
• Tech‑savvy with a knack for quickly mastering new software and tools.
• Self‑confident presence in video calls and virtual meetings.
• Resilience and a willingness to take initiative on challenging situations.

Preferred Qualifications

• Higher education (Bachelor’s or Master’s) in Business, Marketing, or a related field.
• Experience in the staffing or recruitment industry.
• Knowledge of SaaS metrics and customer success frameworks (e.g., CSAT, NPS, R&R).
• Previous experience with upselling or cross‑selling in a SaaS environment.
• Fluency in additional languages (e.g., English, French, German).

Skills & Competencies

• Customer‑Centric Mindset – Always put the client’s success first.
• Strategic Thinking – Align account plans with long‑term business goals.
• Communication Excellence – Articulate complex concepts in simple, clear language.
• Problem‑Solving – Diagnose issues quickly and propose effective solutions.
• Data Literacy – Use data to inform decisions and measure impact.
• Collaboration – Work seamlessly across product, sales, and engineering.
• Adaptability – Thrive in a fast‑moving, evolving environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, webinars, and training courses.
• Clear career pathways from Customer Success Manager to Senior Manager, Director, or VP roles.
• Opportunities to influence product strategy and roadmap through customer insights.
• Regular feedback loops and performance reviews that focus on growth.

Work Environment & Culture

Our culture is defined by:

• Remote‑First Flexibility – Work from anywhere with a reliable internet connection.
• Occasional in‑person gatherings at our Antwerp office or in the Netherlands/Belgium to foster team bonding.
• Minimal, purpose‑driven meetings that respect your time.
• Open communication channels where ideas are welcomed and acted upon.
• A commitment to diversity, equity, and inclusion—every voice matters.
• Continuous process improvement and a willingness to experiment.

Compensation & Benefits

We offer a competitive, market‑conforming salary ranging from €2,800 to €4,000 per month, based on experience and performance. In addition:

• 32 vacation days per year to recharge and pursue personal interests.
• Flexible work hours and the freedom to choose your workspace.
• Company‑sponsored pension plan with optional personal contributions.
• Health and wellness stipend to support your well‑being.
• Regular team‑building events and social initiatives.
• Access to a comprehensive benefits package, including health insurance and life coverage.

Our Commitment to Diversity & Inclusion

brighthush is dedicated to fostering an inclusive environment where every individual feels respected and valued. We actively reject discrimination of any form—racism, LGBTQ+ phobia, xenophobia, and more. We stand in solidarity with global communities and promote a safe, supportive workplace for all.

How to Apply

If you’re ready to bring your passion for customer success to a dynamic, growth‑oriented team, we’d love to hear from you. Please submit a brief video introduction (using Loom or a similar tool) along with your CV to [email protected]. In your video, tell us why you’re excited about this role and how you can help our clients achieve their goals.

We look forward to meeting you and exploring how you can contribute to brighthush’s continued success.

Join the brighthush Family

At brighthush, you’ll find a place where your ideas matter, your growth is supported, and your impact is tangible. If you’re driven by results, love helping people, and thrive in a fast‑paced environment, this is the role for you. Apply today and help us shape the future of agency software.