Senior Customer Success & Marketing Onboarding Manager – Driving Growth for Auto Repair Shops at brighthush

About brighthush

brighthush is the leading cloud‑based platform that empowers auto repair shops to run smarter, grow faster, and deliver exceptional customer experiences. Founded in 2017 in Houston, brighthush has evolved from a single shop’s vision into the industry’s most trusted solution, built by shop owners and refined by real‑world feedback. Our mission is simple: help repair shops thrive, not just survive, by simplifying operations, securing payments, and engaging customers with cutting‑edge technology and a vibrant community.

We’re more than software – we’re a movement. Every feature we develop, every partnership we forge, and every conversation we facilitate is aimed at elevating the auto repair industry one interaction at a time. If you’re passionate about technology, customer success, and making a tangible impact on people’s lives, brighthush is the place for you.

Why brighthush?

At brighthush, we believe that winning matters – but not for ego. When our customers win, we win together. Our culture is built on speed, curiosity, ownership, and a relentless focus on results. We thrive in ambiguity, celebrate initiative, and treat honest feedback as a catalyst for growth. If you’re a builder who loves to roll up your sleeves and solve real problems, you’ll feel right at home.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact, and we encourage you to speak up, share ideas, and challenge assumptions – even those of your manager. This is a place for builders, not bystanders.

Work Environment & Culture

Great work happens anywhere, but great teams are built through intentional connection. brighthush offers flexible hybrid and remote work models based on your proximity to our office hubs. We value in‑person collaboration, so travel is an expected part of every role. We gather several times a year for company‑wide offsites to align on goals, strengthen relationships, and celebrate our successes. Attendance is expected and fully supported.

What You’ll Do

• Become the brighthush Marketing Product Expert and champion our platform’s value to auto repair shops.
• Develop a deep, industry‑specific understanding of the challenges shops face and the marketing tactics they employ.
• Host engaging onboarding calls in a group setting, ensuring each customer is on track for a successful launch.
• Clearly communicate account setup requirements and expectations with customers.
• Educate customers on brighthush Marketing capabilities, best practices, and how to simplify adoption.
• Deliver superior service throughout the onboarding journey, even in a fast‑paced environment.
• Collaborate cross‑functionally with Sales, Customer Success, Operations, Support, and Engineering teams.
• Collect, analyze, and act on feedback to continuously improve the onboarding process.
• Document onboarding workflows, create knowledge base articles, and share insights with the broader team.
• Track key metrics (e.g., time to launch, customer satisfaction, churn) and report on performance.

Essential Qualifications

• 1–2 years of experience in Customer Onboarding, Customer Success, or a customer‑facing role.
• Strong project management skills and the ability to juggle multiple priorities.
• Proven track record of proactively resolving escalated client issues and sharing insights with the organization.
• Excellent communication skills – both written and verbal – with the ability to explain complex concepts simply.
• Team player mentality; thrives in a collaborative, cross‑functional environment.
• Comfortable with data – able to analyze metrics and translate findings into actionable improvements.
• Bachelor’s degree preferred (but not required).

Preferred Qualifications

• Experience in the automotive or service‑industry tech space.
• Knowledge of marketing automation tools and digital marketing best practices.
• Familiarity with CRM and SaaS onboarding processes.
• Experience with customer journey mapping and process improvement frameworks.
• Strong analytical mindset and proficiency with Excel, SQL, or similar tools.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering value.
• Strategic thinking and the ability to translate business goals into actionable plans.
• Strong problem‑solving skills and a bias for action.
• Adaptability – thrives in a fast‑changing, ambiguous environment.
• Excellent interpersonal skills and the ability to influence stakeholders at all levels.
• Technical aptitude – comfortable learning new software and tools quickly.
• Time management and organizational skills to manage multiple onboarding pipelines.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and performance. As a Customer Success & Marketing Onboarding Manager, you’ll have the chance to:

• Progress into senior Customer Success leadership roles, such as Director of Customer Success or VP of Customer Experience.
• Transition into product management or marketing strategy, leveraging your deep product knowledge.
• Lead cross‑functional initiatives that shape the future of our platform.
• Participate in mentorship programs, both as a mentee and a mentor, fostering a culture of continuous learning.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Benefit from a generous learning stipend and access to online courses, certifications, and internal training.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive base salary that reflects your experience and the value you bring. In addition, we provide:

• Flexible PTO – no set number of days; trust to take the time you need to recharge.
• Comprehensive health benefits: Medical, Dental, Vision, and Prescription coverage. For employees only, we cover 100% of premiums; for families, we cover 50% of costs.
• Paid maternity, parental bonding, and medical leave for you or your loved ones.
• Free, confidential counseling through our partnership with BetterHelp.
• 401(k) retirement plan with 100% employer match up to 6% of your salary.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to maximize your benefits.
• Life and Accidental Death & Dismemberment (AD&D) insurance for added peace of mind.
• Wellness stipend: up to $60/month toward fitness, mental health, or any activity that helps you feel your best.
• After one year, a $300 home office setup bonus to optimize your remote workspace.
• Ongoing investment in your professional development through tuition reimbursement and skill‑building programs.

What Makes brighthush Special

Beyond the tangible perks, brighthush offers an environment where:

• Every team member’s voice matters – we actively seek and act on feedback.
• Innovation is encouraged; you’ll have the freedom to experiment and iterate.
• Success is celebrated – both individual and collective wins are recognized.
• Work-life balance is respected; we trust you to manage your time effectively.
• Our mission is clear: help auto repair shops thrive, and that purpose fuels our daily work.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, or veteran status. We provide reasonable accommodations for individuals with disabilities throughout the hiring process and beyond.

Ready to Join the brighthush Movement?

If you’re excited to help auto repair shops unlock their full potential, thrive in a fast‑paced, collaborative environment, and grow your career with a purpose‑driven company, we want to hear from you. Apply today and become a key driver of success at brighthush.