Seasoned Multilingual Customer Support Agent – LATAM & Brazil – Remote Tech Education Platform – 24/7 Shift – Career Growth Opportunities
About brighthush
brighthush is a trailblazing online education platform that empowers aspiring technologists worldwide. With a proven track record of transforming lives, we offer immersive bootcamps in Full Stack Development, Quality Assurance, and Data Analytics. Our graduates enjoy an 87% employability rate, thanks to our rigorous curriculum, hands‑on projects, and dedicated career support. We’re not just a school – we’re a community that nurtures curiosity, resilience, and innovation.
Why Join brighthush?
At brighthush, we believe that exceptional customer support is the backbone of a stellar learning experience. As a global community of students, mentors, and industry partners, we thrive on collaboration, continuous learning, and a shared mission to democratize tech careers. By joining our team, you’ll become part of a diverse, high‑impact organization that values creativity, empathy, and data‑driven decision making.
Key Responsibilities
- Student Engagement: Provide timely, accurate assistance via chat, email, and ticketing systems to students across LATAM and Brazil, ensuring a smooth learning journey.
- Learning Support: Collaborate closely with the guidance team to track student progress, flag challenges, and recommend resources or coaching sessions.
- Information Management: Organize, categorize, and maintain a knowledge base of FAQs, troubleshooting guides, and policy documents to streamline support workflows.
- Technical Troubleshooting: Resolve basic technical issues related to platform access, course materials, and software installations, escalating complex problems to the tech team.
- Feedback Loop: Capture student insights and pain points, feeding them into product and curriculum teams to enhance the overall learning experience.
- Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and student satisfaction scores.
Essential Qualifications
- Minimum 2 years of experience in a customer support or help‑desk role, preferably in an online education or tech environment.
- Advanced proficiency in English (C1), Spanish (C1), and Portuguese – both written and spoken.
- Strong customer‑centric mindset with a passion for helping people solve problems.
- Ability to multitask, prioritize, and manage a high volume of inquiries while maintaining quality.
- Basic technical literacy: familiarity with HTML, CSS, JavaScript, and Python concepts is a plus.
- Experience using collaboration tools such as Slack, Notion, Zoom, HubSpot, and HiBob.
Preferred Qualifications
- Prior experience in a call center, help desk, or customer service role within the tech industry.
- Knowledge of learning management systems (LMS) and student information systems.
- Experience with data analysis tools (Excel, Google Sheets) to track support metrics.
- Background in instructional design or curriculum development.
Core Skills & Competencies
- Communication: Clear, concise, and empathetic communication across multiple channels.
- Problem Solving: Analytical thinking to diagnose issues quickly and propose effective solutions.
- Adaptability: Thrive in a fast‑moving environment with evolving processes and technologies.
- Collaboration: Work seamlessly with cross‑functional teams – mentors, product, engineering, and marketing.
- Time Management: Efficiently juggle multiple tasks while meeting deadlines.
- Continuous Learning: Proactively seek new knowledge about tech trends, platform updates, and student needs.
Career Growth & Learning Opportunities
At brighthush, your professional development is a priority. We offer:
- Structured mentorship programs with senior support leaders and product managers.
- Access to a library of brighthush courses, enabling you to deepen technical knowledge or explore new domains.
- Regular skill‑building workshops on customer experience, data analytics, and agile methodologies.
- Clear career pathways: Customer Support Specialist → Senior Specialist → Team Lead → Manager.
- Opportunities to contribute to product design, knowledge base creation, and process improvement initiatives.
Work Environment & Culture
Our culture is built on transparency, inclusivity, and a shared commitment to student success. Highlights include:
- Fully remote, 100% digital office with a modern tech stack (Slack, Notion, Zoom, HubSpot, HiBob).
- Rotational schedule: 5 days of collaboration followed by 2 days off, ensuring a healthy work‑life balance.
- Flexible shift: 15:00 – 00:00 Mexico City time (8‑hour shift with a 1‑hour lunch break).
- Diverse, tight‑knit team spanning the US, Europe, LATAM, and beyond – fostering cross‑cultural collaboration.
- Open communication channels: weekly town halls, peer‑to‑peer learning circles, and a culture of continuous feedback.
Compensation & Perks
- Competitive base salary: $600 USD gross per month.
- Performance bonuses: up to $200 USD monthly based on key metrics.
- Full remote work – no commuting costs.
- Unlimited paid time off (PTO) policy to recharge and pursue personal interests.
- Health and wellness stipend for gym memberships, meditation apps, or ergonomic office equipment.
- Annual professional development stipend for conferences, certifications, or external courses.
- Employee referral program with attractive bonuses.
- Inclusive benefits: parental leave, mental health support, and flexible working hours.
How to Apply
Ready to make a tangible impact on the next generation of tech leaders? Submit your resume or CV in English, highlighting your customer support experience, language proficiency, and any technical background. We’re excited to learn how your skills and passion align with brighthush’s mission.