Senior Customer Success & Value Consultant – Driving Adoption, Optimization, and ROI for Enterprise Spend Management Solutions

About brighthush and the Spend Management Revolution

brighthush is redefining how businesses manage their spend. By harnessing the power of community‑generated AI and a world‑class spend‑management platform, we help organizations of all sizes unlock hidden value, streamline procurement, and dramatically improve operating margins. With a global network of over 10 million buyers and suppliers, brighthush’s data‑driven insights empower customers to predict, prescribe, and automate smarter, more profitable decisions.

As a Senior Customer Success & Value Consultant, you will be at the heart of this transformation. You will partner with high‑impact accounts, diagnose adoption challenges, and deliver tangible results that keep our customers thriving. If you thrive in a fast‑moving, data‑centric environment and love turning complex problems into clear, actionable solutions, brighthush is the place for you.

Why Join brighthush?

• Industry‑Leading Innovation – We are pioneers in AI‑powered spend management, constantly pushing the envelope to deliver next‑generation value to our customers.
• Collaborative, Transparent Culture – Every voice matters. Our teams work cross‑functionally, share knowledge openly, and celebrate collective success.
• Global Impact – Your work will influence thousands of organizations worldwide, driving measurable improvements in cost, efficiency, and sustainability.
• Commitment to Well‑Being – From paid wellness days to comprehensive health benefits, we prioritize the physical, mental, and community well‑being of every employee.
• Career Growth & Learning – brighthush invests heavily in professional development, offering mentorship, certifications, and rotational programs to accelerate your career.

Role Overview

As a Senior Customer Success & Value Consultant, you will lead focused, time‑bound engagements with accounts that require intensive support to fully adopt and realize the value of brighthush’s platform. Your mission is to diagnose adoption barriers, design and execute recovery plans, and equip customers with the tools and knowledge to sustain success long after the engagement ends.

Key Responsibilities

• Engagement Leadership – Own end‑to‑end engagements, from initial diagnosis to clean hand‑off, ensuring each project delivers measurable outcomes.
• Scope & Success Definition – Collaborate with customers to define clear objectives, deliverables, and success metrics at the outset.
• Root Cause Analysis – Conduct deep dives into adoption barriers, leveraging data, stakeholder interviews, and platform analytics to uncover root causes.
• Recovery Planning & Execution – Build structured, disciplined recovery plans, prioritize actions, and drive execution with cross‑functional teams.
• Platform Configuration – Make configuration changes directly within the brighthush platform to resolve adoption issues, ensuring alignment with best practices.
• Workshops & Knowledge Transfer – Design and run workshops that provide practical, technical, and process recommendations, empowering customers to self‑serve.
• Progress Tracking & Sustainability – Implement dashboards and metrics that allow customers to monitor their own progress, fostering continuous improvement.
• Internal Collaboration – Partner with Sales, Product Management, Marketing, and Support to surface insights, influence product roadmap, and refine success playbooks.
• Thought Leadership – Share success stories, case studies, and best practices across the organization and the broader customer community.

Essential Qualifications

• 6–8 years of experience in customer success, consulting, implementation, or solution advisory roles within a SaaS or enterprise software environment.
• Hands‑on experience configuring enterprise software; prior exposure to spend‑management or procurement platforms is highly desirable.
• Full professional fluency in English (written and spoken, C1 or above).
• Proven consulting and engagement management skills, with a track record of building trust and delivering results in a structured manner.
• Exceptional written, verbal, and presentation skills – able to translate complex findings into clear, actionable next steps for diverse audiences.
• Strong analytical and problem‑solving mindset – adept at diagnosing issues, prioritizing actions, and measuring impact.
• Familiarity with Procurement, Procure‑to‑Pay, or spend‑management concepts is a plus.

Preferred Qualifications

• Experience working with AI‑driven analytics or data‑rich platforms.
• Background in change management or organizational adoption initiatives.
• Knowledge of industry standards such as ISO 9001, ITIL, or COBIT.
• Previous experience in a high‑growth, technology‑focused startup or scale‑up environment.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing granular details.
• Project Management – Skilled in planning, scheduling, risk management, and stakeholder communication.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and outcomes.
• Data‑Driven Decision Making – Comfortable interpreting metrics, dashboards, and analytics to guide actions.
• Collaboration & Influence – Strong interpersonal skills to work effectively across teams and influence without authority.
• Adaptability – Thrive in a fast‑changing, evolving product landscape.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Senior Customer Success & Value Consultant, you will:

• Advance to Lead Consultant or Customer Success Manager roles, overseeing larger portfolios and mentoring junior consultants.
• Participate in cross‑functional projects that shape product strategy, marketing campaigns, and global customer enablement programs.
• Access a robust learning ecosystem, including internal workshops, external certifications (e.g., PMP, CSPO), and a generous budget for conferences and industry events.
• Engage in a mentorship program that pairs you with senior leaders across the organization.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a relentless focus on customer success. You’ll find:

• Open office spaces and flexible remote options to support work‑life balance.
• Regular “Innovation Fridays” where teams experiment with new ideas and share learnings.
• A vibrant community of thought leaders, data scientists, and product experts who are eager to share knowledge.
• Annual hackathons and cross‑departmental challenges that keep the energy high and the learning continuous.

Compensation, Perks, and Benefits

While the exact salary will be determined based on your experience, skills, and location, brighthush offers a competitive total compensation package that includes:

• Base salary plus performance‑based bonuses.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage for you and your family.
• Retirement savings plan with company match.
• Paid time off, including:
• Two global wellness days per year for team‑wide unplugging.
• Birthday day off or a day of your choice within your birthday month.
• 40 hours of paid volunteer time to support community initiatives.
• Employee Assistance Program (EAP) offering confidential counseling and support.
• Business travel protection and travel assistance services.
• Referral bonus program for bringing talented peers into the brighthush family.

How to Apply

If you are ready to make a tangible impact on global businesses, drive adoption at scale, and grow your career in a dynamic, AI‑driven environment, we want to hear from you. Submit your application through our careers portal or click the link below to apply directly.

Apply to brighthush Today

Closing

At brighthush, we are committed to creating an inclusive, supportive workplace where every employee can thrive. If you are passionate about customer success, data‑driven insights, and transformative spend management, join us and help shape the future of business spend. Your expertise will empower organizations worldwide to achieve higher margins, greater efficiency, and sustainable growth.