Senior Customer Support Advisor – Remote, Hungarian Native, Shift-Based – IT & Engineering Solutions at brighthush

About brighthush

brighthush is a global leader in IT and engineering solutions, delivering cutting‑edge technology services to a diverse portfolio of industry‑leading clients across EMEA and the United States. With a presence in Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA, we combine deep technical expertise with a customer‑centric mindset to help organizations unlock their full digital potential. Our mission is simple: to empower businesses through innovative, reliable, and scalable IT solutions that drive measurable value.

Why brighthush?

At brighthush, we believe that technology is only as good as the people who build and support it. That’s why we invest heavily in our teams, fostering a culture of continuous learning, collaboration, and empowerment. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment where your ideas matter, your growth is accelerated, and your contributions directly impact our clients’ success.

Role Overview

As a Customer Support Advisor at brighthush, you will be the first line of communication for our global customer base. Working remotely, you’ll provide timely, friendly, and effective support across multiple channels—including chat, email, and social media—while operating within a flexible shift schedule that accommodates our international clientele. Your role will be pivotal in ensuring customer satisfaction, driving issue resolution, and continuously improving our support processes.

Key Responsibilities

• Multi‑Channel Support: Respond to customer inquiries via live chat, email, and social media with professionalism and empathy.
• Issue Diagnosis & Resolution: Quickly identify root causes of technical problems, provide clear solutions, and document steps taken for future reference.
• Process Improvement: Share insights and suggestions to refine support workflows, knowledge base content, and escalation procedures.
• Knowledge Management: Contribute to and maintain an up‑to‑date knowledge base, ensuring information is accurate, accessible, and helpful for both customers and teammates.
• Customer Advocacy: Act as a voice for the customer within brighthush, ensuring their needs and feedback are considered in product and service enhancements.
• Shift Flexibility: Operate within a rotating shift schedule that covers peak hours across multiple time zones, ensuring 24/7 coverage for our global clients.
• Collaboration: Work closely with technical teams, product managers, and sales to resolve complex issues and provide feedback on product usability.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

• Native Hungarian speaker with excellent written and verbal communication skills in English.
• Minimum of 2 years of experience in a customer support or technical support role, preferably in an IT or software services environment.
• Strong problem‑solving skills and the ability to troubleshoot technical issues across multiple platforms.
• Experience using ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow) and collaboration tools (Slack, Teams).
• Proficiency in using remote desktop tools and basic knowledge of Windows, macOS, and Linux operating systems.
• Demonstrated ability to work independently in a remote setting, managing time effectively and maintaining high productivity.
• High level of professionalism, empathy, and customer‑centric mindset.

Preferred Qualifications

• Experience with cloud platforms (AWS, Azure, GCP) and basic networking concepts.
• Knowledge of ITIL or other service‑management frameworks.
• Previous exposure to shift‑based support environments and ability to adapt to changing schedules.
• Familiarity with agile development practices and collaboration with cross‑functional teams.
• Additional language skills (German, French, or Spanish) are a plus.

Skills & Competencies

• Technical Aptitude: Comfortable learning new technologies quickly and applying them to solve customer problems.
• Communication: Clear, concise, and courteous communication across written and verbal channels.
• Time Management: Ability to prioritize tasks, handle multiple tickets simultaneously, and meet deadlines.
• Adaptability: Thrive in a fast‑moving environment with evolving processes and customer expectations.
• Team Player: Collaborate effectively with colleagues across departments and time zones.
• Customer Focus: Passion for delivering exceptional service and turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Customer Support Advisor, you’ll have access to:

• Structured learning paths covering advanced technical topics, product training, and soft‑skill development.
• Mentorship programs pairing you with senior engineers and product managers.
• Opportunities to transition into technical support specialist, solutions architect, or product management roles.
• Regular performance reviews with clear metrics and actionable feedback.
• Participation in cross‑functional projects that broaden your exposure to different business units.

Work Environment & Culture at brighthush

Our culture is built on transparency, innovation, and mutual respect. You’ll find a supportive, inclusive environment where:

• Remote work is the norm, with flexible hours that accommodate your personal life.
• Open communication channels keep you connected to leadership and peers.
• Regular virtual team events, hackathons, and knowledge‑sharing sessions keep the energy high.
• We celebrate diversity and encourage every voice to be heard.
• Our “no‑burnout” policy ensures you have the resources to maintain a healthy work‑life balance.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote support roles in Hungary.
• Performance‑based bonuses tied to customer satisfaction and resolution metrics.
• Comprehensive health insurance covering medical, dental, and vision.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend for courses, certifications, and conferences.
• Access to a digital wellness program, including mental health resources and ergonomic support.
• Flexible work‑from‑home stipend to optimize your home office setup.

How to Apply

If you’re a proactive, customer‑focused professional ready to make an impact from anywhere in Hungary, we’d love to hear from you. Submit your application through the link below, and let’s explore how you can grow with brighthush.

Apply to this role at brighthush

Join brighthush Today

At brighthush, we’re not just building technology solutions—we’re building careers, communities, and a future where every customer feels heard and empowered. If you’re ready to bring your expertise, curiosity, and passion for service to a dynamic, global team, apply now and become part of the brighthush story.