Dynamic Planning Specialist – Customer Experience & Route Optimization – Remote, Pennsylvania – Join brighthush

About brighthush

brighthush has been a trailblazer in the pest control and home protection industry since 1927, evolving from a local service provider into a national leader that blends cutting‑edge technology with a passion for customer satisfaction. Our mission is simple: protect homes and businesses with the highest quality, most reliable solutions while delivering an exceptional customer experience at every touchpoint. As we continue to expand our footprint across the United States, we’re looking for forward‑thinking, data‑driven professionals who want to shape the future of route planning and customer engagement.

Role Overview

As a Planning Specialist – Customer Experience, you will be the linchpin that connects our field teams, dispatch operations, and customer service channels. Your analytical acumen and routing expertise will ensure that every service call is executed efficiently, every customer interaction is seamless, and every route is optimized for cost, time, and satisfaction. This is a full‑time, remote position based in Pennsylvania, offering the flexibility of working from home while staying fully integrated with our dynamic, cross‑functional teams.

Key Responsibilities

• Route Planning & Optimization: Design, build, and maintain daily, weekly, and monthly route plans using advanced routing and scheduling software. Continuously refine routes to reduce travel time, fuel consumption, and operational costs.
• Data Analysis & Reporting: Collect, analyze, and interpret operational data to identify trends, bottlenecks, and opportunities for improvement. Produce actionable insights and detailed reports for senior leadership.
• Customer Interaction & Support: Serve as the primary point of contact for customers regarding route changes, service updates, and scheduling queries. Ensure clear, timely communication that upholds brighthush’s commitment to excellence.
• Collaboration with Dispatch & Field Teams: Work closely with dispatchers, field technicians, and customer service agents to align route plans with real‑time operational needs and customer expectations.
• Process Improvement: Identify gaps in current planning processes, propose innovative solutions, and lead pilot projects to test new routing algorithms or software enhancements.
• Compliance & Quality Assurance: Ensure all routes and schedules comply with company policies, safety regulations, and local jurisdictional requirements.
• Technology Management: Maintain proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and specialized routing/scheduling tools. Provide training and support to teammates on best practices.

Essential Qualifications

• High school diploma or GED; a bachelor’s degree in Business, Logistics, Operations, or a related field is a plus.
• 1–2 years of experience in dispatch, customer service, or route planning roles.
• Advanced proficiency with routing and scheduling software (e.g., Route4Me, WorkWave, or similar).
• Strong analytical skills with the ability to interpret complex data sets and translate findings into actionable plans.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUP, macros).
• Self‑motivated, detail‑oriented, and capable of managing multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Experience in the pest control, home protection, or related service industry.
• Knowledge of geographic information systems (GIS) and mapping tools.
• Familiarity with data visualization platforms such as Power BI or Tableau.
• Prior exposure to remote work environments and virtual collaboration tools.
• Demonstrated ability to lead process improvement initiatives and drive measurable results.

Skills & Competencies

• Technical Proficiency: Advanced Excel, routing software, MS Office, data visualization tools.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and recommend solutions.
• Communication: Clear, concise, and persuasive communication with customers, field staff, and leadership.
• Collaboration: Works effectively across departments, fostering teamwork and shared accountability.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to new priorities and technologies.
• Customer‑Centric Mindset: Prioritizes customer satisfaction and consistently seeks ways to exceed expectations.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Planning Specialist, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with seasoned operations leaders.
• Regular training sessions on the latest routing algorithms, software updates, and industry best practices.
• Cross‑functional projects that expose you to logistics, customer experience, and technology teams.
• Clear career pathways into senior planning roles, operations management, or data analytics leadership.
• Tuition reimbursement for courses related to logistics, data science, or business administration.

Work Environment & Company Culture

brighthush is committed to fostering a culture of innovation, respect, and continuous improvement. Even though this role is remote, you’ll be part of a vibrant, collaborative community that values:

• Open communication and transparency across all levels.
• Work‑life balance, supported by generous paid time off and flexible scheduling.
• Recognition of achievements through employee awards and public shout‑outs.
• Community engagement initiatives, including volunteer days and local partnership projects.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.

Compensation & Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based bonuses tied to route efficiency, customer satisfaction, and operational metrics.
• 401(k) plan with company matching to help you build long‑term wealth.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and holidays.
• Tuition reimbursement for approved educational programs.
• Retirement plan options and financial wellness resources.
• Employee assistance programs, wellness stipends, and mental health support.

How to Apply

Ready to take the next step in your career and help shape the future of customer experience at brighthush? Submit your resume and a brief cover letter outlining why you’re the ideal candidate for this role. We’re excited to learn how your skills and passion align with our mission.

Closing Statement

At brighthush, we’re more than a company – we’re a community dedicated to protecting homes, building trust, and delivering unparalleled service. As a Planning Specialist, you’ll play a pivotal role in ensuring that every customer interaction is smooth, every route is efficient, and every service call reflects our commitment to excellence. If you’re analytical, customer‑focused, and eager to grow in a supportive, innovative environment, we invite you to apply today and join our mission to keep homes safe and customers satisfied.