Strategic B2B Account Manager & Customer Success Champion – Remote (Germany) – Full Time or Part Time – Join the Innovative EdTech Vision of brighthush

About brighthush

brighthush is a trailblazing EdTech pioneer that is redefining the way children, youth, and apprentices learn and grow. With a mission to empower every learner through personalized 1:1 training, skill‑building workshops, and intelligent matchmaking, brighthush has already earned multiple awards for its innovative approach to education. Our solutions are built on a foundation of data‑driven insights, cutting‑edge AI, and a deep commitment to fostering inclusive learning environments. Whether you’re a seasoned professional or just starting your career, brighthush offers a vibrant, collaborative culture that values curiosity, creativity, and continuous improvement.

Why Join brighthush?

At brighthush, you’ll be part of a fast‑growing team that is shaping the future of education across Germany and Switzerland. We champion a flexible, remote‑first work model that lets you balance professional growth with personal life. Our culture is built on transparency, mutual respect, and a shared passion for making learning accessible to all. As a member of our Customer Success family, you’ll have the opportunity to influence product development, drive customer satisfaction, and help shape the next generation of learning tools.

Key Responsibilities

• Partner Relationship Management: Build and nurture long‑term relationships with key educational partners, including schools, apprenticeship programs, and corporate training departments. Act as the primary point of contact for all partner inquiries, ensuring timely and effective communication.
• Customer Success Leadership: Own the end‑to‑end customer journey, from onboarding to renewal. Develop tailored success plans, monitor adoption metrics, and proactively identify upsell opportunities that align with partner goals.
• Training Program Coordination: Design, schedule, and deliver customized training sessions for partner staff and learners. Collaborate with our instructional design team to ensure content is engaging, relevant, and aligned with learning objectives.
• Data‑Driven Insights: Leverage CRM tools such as Pipedrive to track account health, usage analytics, and satisfaction scores. Produce regular reports and dashboards for internal stakeholders and partners.
• Quarterly Switzerland Visits: Travel to Switzerland at least once every quarter to meet partners in person, conduct workshops, and gather on‑ground feedback to refine our offerings.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to ensure a seamless experience for partners and to relay market insights that drive product enhancements.
• Continuous Improvement: Identify process gaps, propose solutions, and champion best practices across the Customer Success organization.

Essential Qualifications

• Proven experience in account management, customer success, or B2B sales within the EdTech or related sectors.
• Fluency in German (both written and spoken) with a strong grasp of Swiss German dialects. English proficiency is a plus.
• Current residence in Germany and willingness to travel to Switzerland quarterly.
• Strong interpersonal skills with the ability to build rapport quickly with educators, administrators, and corporate partners.
• Experience using CRM platforms (Pipedrive preferred) and familiarity with AI tools such as Claude for data analysis and customer insights.
• Self‑motivated, organized, and comfortable working in a fully remote environment.

Preferred Qualifications

• Background in educational technology, curriculum development, or instructional design.
• Experience managing large, complex accounts or enterprise‑level partnerships.
• Knowledge of learning management systems (LMS) and e‑learning platforms.
• Previous exposure to the Swiss education market or experience working with bilingual teams.
• Data‑analysis skills and a knack for turning metrics into actionable strategies.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day operational details.
• Communication: Clear, concise, and persuasive communication across multiple stakeholder groups.
• Problem‑Solving: Creative solutions to complex customer challenges.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Collaboration: Work effectively with cross‑functional teams and external partners.
• Customer‑Centric Mindset: Passion for delivering exceptional value and ensuring partner success.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer a structured career ladder that includes opportunities to move into senior account management, partner strategy, or even product leadership roles. You’ll have access to:

• Mentorship programs with senior leaders in the EdTech space.
• Regular training workshops on the latest industry trends, AI in education, and customer success best practices.
• Conferences and networking events (both virtual and in‑person) to broaden your industry perspective.
• Internal knowledge‑sharing sessions where you can present insights from your partner engagements.

Work Environment & Culture at brighthush

Our remote‑first culture means you can work from anywhere in Germany, with flexible hours that respect your personal commitments. We value:

• Transparency: Open communication channels and regular town‑hall meetings.
• Innovation: A culture that encourages experimentation and rewards creative problem‑solving.
• Inclusivity: A diverse team that brings a wide range of perspectives and experiences.
• Well‑being: Access to mental health resources, wellness programs, and a supportive peer network.

Compensation & Benefits

While the base salary ranges from €42,000 to €52,000 per year, we also offer a comprehensive benefits package that includes:

• Performance‑based bonuses tied to partner satisfaction and renewal metrics.
• Health and dental insurance plans.
• Annual travel stipend for Switzerland visits.
• Professional development budget for courses, certifications, and conferences.
• Flexible vacation policy and paid time off.
• Access to our internal learning platform and subscription to industry publications.

How to Apply

If you’re ready to join a forward‑thinking EdTech company that values innovation, collaboration, and a passion for learning, we’d love to hear from you. Please submit your resume, a cover letter detailing your relevant experience, and any portfolio or case studies that showcase your success in account management or customer success roles. We look forward to exploring how you can contribute to brighthush’s mission of transforming education for the next generation.

Join brighthush Today!

Become part of a team that is not only shaping the future of education but also redefining what it means to work remotely, collaborate across borders, and deliver meaningful impact. Apply now and help us light the way for learners everywhere.