Senior Director of Customer Value Engineering – Driving Enterprise SaaS Success & Strategic Portfolio Management at brighthush

About brighthush

brighthush is a global pioneer in strategic portfolio management, empowering organizations of every size to translate vision into measurable business outcomes. With a portfolio that spans initiatives, investments, and resources, we deliver a continuous, connected model that enables leaders to act decisively, keep teams and AI in lockstep, and understand how their initiatives are performing. Our next‑generation enterprise AI, brighthush Anvi, turns complex data into actionable insights, guiding customers from strategy through execution with expert recommendations and intelligent guidance.

Recognized as a Leader in the Gartner Magic Quadrant for Strategic Portfolio Management for five consecutive years, brighthush serves more than 3,000 customers worldwide, including 45% of the Fortune 100, and supports over 3 million users across the globe.

Why Join brighthush

At brighthush, our people are the engine of innovation. With a distributed workforce of 1,500+ employees, we blend remote flexibility with collaborative hubs in Austin, Vancouver, Hod HaSharon, Bangalore, Sydney, and Stockholm. We have cultivated a world‑class, connected culture rooted in shared values that empower teams to thrive from anywhere. When you join brighthush, you become part of a movement that is reshaping how the world works.

Our Culture & Values

• Collaboration – Cross‑functional teamwork drives breakthrough solutions.
• Continuous Learning – We invest in professional development, certifications, and knowledge sharing.
• Impact‑First Mindset – Every initiative is measured against real business value.
• Diversity & Inclusion – We celebrate diverse perspectives and foster an inclusive environment.

The Opportunity

As Senior Director of Customer Value Engineering – U.S., you will lead the U.S. Customer Value Engineering (CVE) team, shape global CVE strategy, and translate vision into high‑impact execution. You will own coverage, prioritize opportunities, and coach a high‑performing team that supports complex, multi‑stakeholder enterprise engagements across brighthush’s broad product portfolio.

How the Role Works with Other Teams

• Account Executives – Own the opportunity, forecast, and customer relationship; you coach CVEs to strengthen discovery, solution fit, and value evidence.
• Professional Services – Own delivery execution; CVEs partner pre‑close to validate feasibility and clarify intended outcomes.
• Customer Value Advisors – Lead ongoing value conversations; CVEs provide context and evidence for adoption, renewal, and expansion.
• Product & Strategic Partners – Align solutions and market positioning; CVEs surface customer problems, use cases, and evidence of value.

Key Responsibilities

• Lead, coach, and develop a high‑performing CVE team; set clear expectations, inspect customer work, and build technical and value skills.
• Shape global CVE strategy, standards, and metrics; bring U.S. evidence to inform improvements and translate direction into practical execution.
• Own U.S. coverage, prioritization, and resource decisions; align capacity to qualified opportunities based on strategic value, complexity, partner involvement, and delivery risk.
• Coach CVEs to transform customer priorities into clear problem statements, value hypotheses, measurable outcomes, and evidence plans for executive, business, and technical stakeholders.
• Set expectations for decision‑criteria‑led solution validation, demonstrations, workshops, and proofs of value; assess fit, surface gaps early, and help teams build decision‑ready opportunities.
• Provide technical depth to coach solution fit across brighthush’s portfolio; selectively model discovery, validation, or demonstration in strategic engagements.
• Preserve customer outcomes, assumptions, and value evidence through implementation handoffs and ongoing realization; clarify lifecycle accountabilities with Professional Services and Customer Value Advisors.
• Establish a performance‑review cadence and reliable metrics for individual and team effectiveness, sales‑play impact, engagement quality, capacity allocation, and customer outcomes.
• Turn recurring customer evidence, value patterns, and objections into improvements to team enablement, engagement practices, and global standards.

What You'll Bring

• Significant experience in Customer Value Engineering, Value Engineering, Solution Consulting, presales, technical consulting, enterprise SaaS, or management consulting.
• Proven track record leading, coaching, and developing customer‑facing technical or value‑oriented professionals with accountability for performance and growth.
• A strong technical foundation to assess solution fit across a broad product portfolio and engage selectively in complex customer situations.
• Deep understanding of work and resource management, portfolio planning, enterprise agile, value stream management, or related transformation domains.
• Experience guiding complex enterprise opportunities through discovery, technical validation, executive engagement, and customer investment decisions.
• Proficiency in defining and using metrics to improve individual and team performance, evaluate sales plays, and guide coverage and resource allocation.
• Strong commercial judgment, executive communication, and cross‑functional influence; ability to delegate, make sound decisions with incomplete information, and develop accountable teams.

Essential Qualifications

• 10+ years of Apply for this job