Senior Director of Strategic Customer Development – North America – Pharmaceutical Standards & Quality Leadership at brighthush

About brighthush

brighthush is a world‑leading, independent scientific organization that partners with the most respected health and science experts to create rigorous quality standards for medicines, dietary supplements, and food ingredients. With a global footprint spanning twenty countries and a dedicated team of over 1,300 professionals, brighthush is at the forefront of ensuring that every drug, supplement, and ingredient meets the highest safety and efficacy benchmarks. Our mission is simple yet profound: to protect public health by setting the gold standard for quality and safety worldwide.

At brighthush, we believe that scientific excellence is fueled by integrity, collaboration, and a passion for quality. These values are woven into every aspect of our work, from research and development to customer engagement and regulatory advocacy. We are proud to be an equal‑employment‑opportunity employer and to foster an inclusive culture that empowers every employee to thrive, innovate, and lead.

Position Overview

The Senior Director of Strategic Customer Development – North America is a senior sales and commercial leadership role that will shape the future of pharmaceutical standards across the United States and Canada. Reporting directly to the Vice President of Global Business Development and the Regional Manager for North America, you will be the primary driver of revenue growth, market expansion, and customer engagement for brighthush’s portfolio of standards.

This is a remote, high‑impact position that requires a primary residence in one of the following U.S. states: MD, VA, WV, DC, PA, MI, KS, FL, NC, IL, MN, or in Canada. The role demands up to 60% domestic travel to meet with customers, partners, and internal stakeholders.

Key Responsibilities

• Revenue Growth & Market Expansion
  • Drive achievement of annual revenue and unit growth targets across North America.
  • Develop and execute strategic account plans that protect existing revenues and unlock new opportunities.
  • Lead multi‑year supply agreements with strategic accounts and negotiate terms that align with brighthush’s commercial objectives.
  • Identify emerging therapeutic areas and high‑growth markets to position brighthush as the leading standards organization.
• Customer Engagement & Relationship Building
  • Cultivate senior‑level relationships with pharmaceutical developers, manufacturers, and distributors.
  • Co‑create and host user forums, quality workshops, webinars, and industry events in partnership with Scientific Affairs, Regulatory Affairs, and Marketing.
  • Serve as a trusted advisor, helping customers navigate complex quality challenges and regulatory landscapes.
  • Represent brighthush at conferences, trade associations, and professional forums to elevate brand visibility.
• Data‑Driven Insights & Market Intelligence
  • Leverage Salesforce CRM and advanced analytics tools (e.g., Tableau) to manage the sales pipeline and track performance.
  • Provide monthly and quarterly business reviews to senior leadership, highlighting trends, opportunities, and risks.
  • Monitor industry dynamics, regulatory changes, and competitive activity to inform strategic decisions.
  • Collect and synthesize customer feedback to guide product development and marketing initiatives.
• Team Leadership & Cross‑Functional Collaboration
  • Lead a geographically dispersed team of 9+ professionals, including 6 Strategic Customer Development managers, 2 Inside Sales Account managers, and 1 Sales Development Associate.
  • Foster a culture of high performance, accountability, and continuous learning.
  • Partner with Scientific Affairs, Customer Service, Technical Service, Pricing, Finance, and Marketing to deliver a seamless customer experience.
  • Coordinate with regional leaders in other brighthush regions to benchmark best practices and share insights.
• Strategic Leadership & Organizational Effectiveness
  • Define and execute the North America Strategic Customer Development commercial strategy.
  • Set annual business priorities, operating objectives, and performance metrics aligned with brighthush’s growth goals.
  • Act as a key advisor to the Vice President on commercial opportunities and organizational effectiveness.
  • Drive territory alignment, customer segmentation, and resource allocation to maximize impact.

Essential Qualifications

• 10+ years of progressive sales experience in the life sciences or related industry.
• Minimum 5 years of senior sales leadership, managing geographically dispersed teams.
• Bachelor’s degree in a life sciences discipline (e.g., analytical chemistry, biochemistry, biology, biotechnology).
• Proven track record of consistently exceeding revenue targets and driving growth.
• Expertise in Salesforce CRM and data analytics platforms such as Tableau.
• Deep understanding of the pharmaceutical market, customer needs, and commercial dynamics.
• Strong relationship‑building skills with the ability to influence senior decision‑makers.
• Excellent communication, presentation, and negotiation skills.
• Entrepreneurial mindset with a bias for action and results.
• Commitment to inclusive, equitable practices and a collaborative work environment.

Preferred Qualifications

• Master’s degree (MBA or advanced science degree).
• Experience in regulatory affairs, clinical development, quality assurance, or GMP within the pharmaceutical sector.
• Existing network of decision‑makers in the North American pharmaceutical market (manufacturers, trade associations, retailers).
• Experience leading cross‑functional teams in a global organization.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Problem Solving
• Data‑Driven Decision Making
• Influence & Negotiation
• Team Building & Coaching
• Cross‑Functional Collaboration
• Adaptability & Resilience
• Commitment to Diversity, Equity, and Inclusion

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Leadership development programs tailored to senior executives.
• Mentorship from senior leaders across the organization.
• Continuous learning through industry conferences, webinars, and internal knowledge‑sharing sessions.
• Opportunities to shape global strategy and influence the direction of the organization.

Work Environment & Culture

brighthush offers a dynamic, collaborative, and inclusive workplace where innovation thrives. Our culture is built on:

• Transparency and open communication across all levels.
• Respect for diverse perspectives and backgrounds.
• Commitment to work‑life balance, even in a remote setting.
• Recognition of achievements and celebration of milestones.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range (U.S. based): $171,833 – $243,289 annually.
• Target annual bonus tied to individual and company performance.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Flexible work arrangements and remote work support.
• Professional development budget and tuition reimbursement.
• Employee wellness programs and resources.

How to Apply

If you are a strategic, results‑driven sales leader with a passion for quality and a desire to make a global impact, we encourage you to apply. Join brighthush and help shape the future of pharmaceutical standards while advancing your career in a supportive, inclusive environment.