Senior Enterprise Customer Success Lead – Executive Review & AI‑Powered Presentation Specialist – Remote, Flexible Hours, $70/hr – Champion Strategic Storytelling & AI‑Driven Insights at brighthush

About brighthush

brighthush is a forward‑thinking, technology‑centric organization that is redefining how enterprises harness artificial intelligence to craft compelling, data‑rich presentations. Our mission is to empower business leaders with AI‑generated slide decks that not only look stunning but also drive measurable value. By fusing cutting‑edge language models with deep expertise in customer success, we help organizations transform insights into action and stories into strategic advantage.

At brighthush, curiosity, collaboration, and continuous learning are the cornerstones of our culture. Whether you’re a seasoned professional or an emerging talent, you’ll find a supportive environment that encourages experimentation, rewards results, and celebrates diversity of thought. Our remote‑first approach means you can work from anywhere while staying connected to a vibrant community of experts, engineers, and thought leaders.

Why brighthush is the Future of Enterprise Storytelling

In today’s data‑driven world, the ability to translate complex analytics into clear, persuasive narratives is a competitive differentiator. brighthush sits at the intersection of AI innovation and customer success, delivering a platform that turns raw data into polished, executive‑grade presentations in minutes. Our clients—ranging from Fortune 500 leaders to fast‑growing SaaS startups—rely on us to turn quarterly business reviews, renewal pitches, and strategic roadmaps into compelling visual stories that influence boardroom decisions.

What sets us apart is our unique blend of:

• AI‑Powered Content Generation: Natural language models that draft slide copy, suggest data visualizations, and adapt tone to executive audiences.
• Design Automation: Templates that enforce brand consistency while allowing creative flexibility.
• Customer Success Expertise: A team that understands the nuances of enterprise adoption, renewal cycles, and value realization.

Role Overview

We are seeking an experienced Senior Enterprise Customer Success Lead to partner with our high‑profile enterprise clients and guide them through the full lifecycle of AI‑enhanced presentation creation. In this role, you will be the primary point of contact for key accounts, responsible for delivering quarterly business reviews (QBRs), renewal business cases, adoption and value realization exhibits, executive sponsor updates, and success plan presentations. Your deep expertise in PowerPoint, storytelling, and executive communication will ensure that every deck not only looks professional but also delivers clear, actionable insights.

As a strategic partner, you will:

• Lead the design, development, and delivery of executive business reviews and other high‑impact presentations that align with client objectives.
• Collaborate closely with the AI research team to refine language model outputs for presentation content, ensuring relevance, accuracy, and brand consistency.
• Manage client expectations, timelines, and deliverables while maintaining a high level of quality and accuracy.
• Provide coaching and best‑practice guidance to internal teams on slide craftsmanship, storytelling techniques, and data visualization.
• Track and report on key success metrics, including adoption rates, value realization, renewal probabilities, and NPS scores.
• Act as a trusted advisor to executive sponsors, translating complex data into clear, concise narratives that drive decision‑making.

Key Responsibilities

Executive Presentation Leadership

• Own the end‑to‑end process of creating executive‑grade decks, from concept to final delivery.
• Ensure each presentation meets the highest standards of visual design, storytelling, and data integrity.
• Maintain a library of reusable templates and best‑practice guidelines that can be customized for each client.
• Continuously iterate on deck templates based on client feedback and evolving brand guidelines.

Client Relationship Management

• Build and nurture long‑term relationships with C‑suite stakeholders, ensuring alignment on business outcomes.
• Conduct regular check‑ins, gather feedback, and proactively address any concerns or roadblocks.
• Serve as the voice of the customer within brighthush, advocating for features and enhancements that deliver maximum value.
• Document client journeys and success stories to inform product strategy and marketing initiatives.

Cross‑Functional Collaboration

• Partner with sales, product, engineering, and AI research teams to gather insights and incorporate AI capabilities into client solutions.
• Translate client needs into actionable product requirements and feature requests.
• Facilitate workshops and joint sessions to align on strategy and execution.
• Champion a culture of data‑driven decision making across all teams.

Performance Analytics & Reporting

• Develop dashboards and reports that showcase adoption, ROI, and value realization to clients and internal stakeholders.
• Use data to identify trends, uncover opportunities, and recommend improvements.
• Present findings in a clear, concise manner that resonates with executive audiences.
• Iterate on reporting frameworks to better capture the impact of AI‑generated content.

Continuous Improvement & Thought Leadership

• Identify gaps in our presentation templates and AI outputs, and work with product teams to iterate and enhance the platform.
• Represent brighthush at industry events, webinars, and client workshops, positioning the company as a leader in AI‑powered storytelling.
• Publish whitepapers, case studies, and blog posts that showcase the impact of our solutions.
• Mentor junior team members on best practices in storytelling and AI integration.

Essential Qualifications

• Minimum of 4 years of enterprise customer success experience at a leading organization.
• Proven track record of building and delivering executive business reviews, QBRs, and renewal presentations.
• Expert‑level proficiency in PowerPoint, with a portfolio of high‑quality slide decks that demonstrate storytelling, design, and data visualization skills.
• Exceptional written communication skills, with a keen eye for detail and a commitment to delivering polished, error‑free content.
• Strong analytical mindset, able to translate data into actionable insights and compelling narratives.
• Experience working with cross‑functional teams, including sales, product, and engineering, to align on client objectives.
• Self‑motivated, highly organized, and comfortable managing multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Experience with AI or machine‑learning tools, especially those focused on natural language generation.
• Background in consulting or advisory services, with exposure to high‑level executive interactions.
• Knowledge of industry best practices for slide deck creation, such as the Storytelling Framework or Data‑Driven Design Principles.
• Familiarity with customer success metrics and frameworks (e.g., NPS, CSAT, churn analysis).
• Prior experience in a remote or distributed team setting.

Skills & Competencies

• Strategic Thinking: Ability to align presentation content with business objectives and stakeholder priorities.
• Storytelling: Crafting narratives that engage, inform, and persuade executive audiences.
• Design Excellence: Mastery of visual design principles, layout, typography, and data visualization.
• Project Management: Planning, scheduling, and executing complex deliverables on time and within scope.
• Client Relationship Management: Building trust, managing expectations, and fostering long‑term partnerships.
• Collaboration: Working seamlessly with cross‑functional teams to gather insights and refine content.
• Adaptability: Thriving in a dynamic environment where priorities shift and new technologies emerge.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Mentorship from senior leaders in customer success, AI research, and product strategy.
• Regular training sessions on the latest AI tools, presentation design trends, and executive communication techniques.
• Opportunities to contribute to product roadmaps and influence the direction of our AI‑powered presentation platform.
• Participation in industry conferences, webinars, and thought‑leadership initiatives.
• Clear career pathways, from Senior Customer Success Manager to Director of Customer Success or Head of AI‑Enabled Storytelling.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant community of experts. We value:

• Flexibility: You set your own hours, with a typical commitment of 5–20 hours per week (or more if desired).
• Collaboration: Regular virtual huddles, brainstorming sessions, and cross‑team workshops.
• Innovation: A culture that encourages experimentation, rapid iteration, and learning from failure.
• Diversity & Inclusion: A welcoming environment for people of all backgrounds, perspectives, and experiences.
• Work‑Life Balance: We respect personal time and provide resources for mental and physical well‑being.

Compensation & Benefits

We offer a competitive hourly rate of $70 per hour, with the potential to earn up to $1,400 per week based on project scope and hours worked. Additional benefits include:

• Health, dental, and vision insurance options (for full‑time or part‑time employees, as applicable).
• Flexible paid time off and holiday schedule.
• Professional development stipend for courses, certifications, and conferences.
• Access to cutting‑edge AI tools and resources to support your work.
• Employee recognition programs and performance bonuses.

How to Apply

If you are a strategic thinker with a passion for storytelling, a knack for slide craftsmanship, and a proven record of delivering executive business reviews, we want to hear from you. Join brighthush and help shape the future of AI‑powered presentations for enterprise leaders worldwide.

Ready to take the next step? and become part of a team that is redefining success in the digital age.