Senior Enterprise Customer Success Leader – Guided Success Champion & SaaS Adoption Expert Driving Digital Transformation for Global Cloud Security at brighthush

About brighthush and the Future of Cloud‑Native Security

In today’s hyper‑connected world, enterprises are building digital ecosystems at a pace that outstrips traditional security models. brighthush is at the forefront of this shift, delivering a cloud‑native security platform that blends intelligent automation, policy‑driven controls, and real‑time visibility into a single, unified solution. Our technology scales effortlessly from a handful of workloads to thousands of services across multi‑cloud environments, empowering organizations to innovate without fear.

We serve a spectrum of customers—from nimble startups to Fortune 500 giants—each with a shared mission: secure their most valuable assets while accelerating digital transformation. By eliminating manual configuration, providing continuous monitoring, and enforcing consistent policies, we free our clients to focus on growth, not on patching holes.

Why brighthush is a Game Changer

• Zero‑Touch Automation: Deploy and manage security controls with minimal human intervention, reducing error and speeding up time‑to‑value.
• Policy‑Driven Controls: Define security rules once and enforce them automatically across all cloud services, ensuring uniform protection.
• Real‑Time Visibility: Continuous monitoring delivers instant insights into threats, compliance status, and performance, enabling proactive response.
• Scalable Architecture: Built for the cloud, our solution scales seamlessly as your organization grows, from a handful of workloads to thousands worldwide.
• Customer‑First Innovation: We actively listen to our customers, incorporating their feedback into every release and roadmap decision.

Role Overview

As a Senior Enterprise Customer Success Leader at brighthush, you will be the trusted advisor for our most strategic enterprise customers. You will own a portfolio of high‑value accounts, ensuring they fully adopt the brighthush platform and achieve measurable business outcomes through our Guided Success program. Your influence will shape the customer journey, drive adoption, and unlock growth opportunities—all while championing the voice of the customer within brighthush.

In this role, you will collaborate closely with executive stakeholders, product teams, and cross‑functional partners to deliver a seamless, high‑impact experience that drives customer satisfaction, retention, and expansion.

Key Responsibilities

• Portfolio Leadership: Own and manage a portfolio of high‑value enterprise accounts participating in the Guided Success program, driving adoption, satisfaction, and renewal.
• Adoption Planning: Collaborate with customer executives, brighthush champions, and stakeholders to co‑create detailed Adoption Plans that align with their strategic objectives.
• Program Execution: Lead kickoff meetings, quarterly business reviews (QBRs), adoption reviews, and executive briefings, ensuring clear communication of progress and next steps.
• Health & Success Metrics: Monitor customer health scores, product usage, and success metrics; proactively identify risks and opportunities for improvement.
• Cross‑Functional Coordination: Partner with Technical Account Managers, Professional Services, Support, Sales, and Product teams to deliver on customer priorities and resolve escalations.
• Escalation Management: Own customer escalations, coordinate timely communication, and drive resolution while maintaining a positive customer experience.
• Growth & Retention: Identify upsell and expansion opportunities, support renewal planning, and contribute to the overall customer lifecycle strategy.
• Voice of the Customer: Capture and relay customer feedback to Product Management and other stakeholders to influence roadmap and service enhancements.
• Continuous Improvement: Contribute to the refinement of Guided Success processes, engagement practices, and adoption methodologies based on real‑world insights.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer advisory boards, positioning the brand as a trusted security partner.

Essential Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years in Customer Success, Enterprise Account Management, Consulting, Technical Account Management, Professional Services, Sales Engineering, or a similar enterprise customer‑facing role.
• Proven track record managing enterprise SaaS or enterprise software customers, with a deep understanding of the SaaS lifecycle.
• Exceptional executive communication and relationship‑building skills, capable of influencing at all levels.
• Strong organizational, presentation, and problem‑solving abilities, with a data‑driven approach to decision making.
• Demonstrated ability to coordinate cross‑functional teams and manage multiple high‑impact engagements simultaneously.
• Customer‑centric mindset with a passion for delivering measurable business value and driving adoption.
• Experience in networking, cybersecurity, cloud security, or enterprise infrastructure is highly desirable.

Preferred Qualifications

• Hands‑on experience with brighthush and Customer Success platforms (e.g., brighthush, brighthush).
• Deep understanding of customer adoption frameworks, health measurement, and value realization.
• Experience managing multi‑year enterprise contracts and renewal cycles.

Skills & Competencies

• Customer Relationship Management: Build and sustain long‑term, high‑trust relationships with C‑suite executives and technical leaders.
• Strategic Planning: Translate customer goals into actionable, measurable adoption plans.
• Adoption & Change Management: Drive adoption through education, training, and continuous engagement.
• Executive Communication: Deliver compelling presentations and executive briefings that influence decision makers.
• Cross‑Functional Collaboration: Work seamlessly with TAMs, Professional Services, Support, Sales, and Product teams.
• Problem Solving: Identify root causes of adoption challenges and design effective solutions.
• Customer Advocacy: Champion the customer’s voice within brighthush, ensuring their needs shape product and service evolution.
• Data‑Driven Decision Making: Leverage analytics to track health scores, usage metrics, and ROI.
• Resilience & Adaptability: Thrive in a fast‑paced, evolving environment while maintaining a focus on customer success.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Mentorship from senior leaders and industry experts.
• Regular training on the latest cybersecurity trends, product updates, and customer success best practices.
• Opportunities to lead cross‑functional initiatives and influence product strategy.
• Clear career pathways to Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience roles.
• Participation in global conferences, workshops, and certification programs.
• Access to a robust internal knowledge base and community of practice.

Work Environment & Culture

Our culture is built on collaboration, innovation, and a relentless focus on customer success. You’ll work in a flexible, hybrid environment that values work‑life balance while encouraging high performance. brighthush celebrates diversity, fosters inclusion, and rewards creativity. We believe that a supportive, transparent workplace is the foundation for both personal and company growth.

Key cultural pillars include:

• Customer Obsession: Every decision is made with the customer’s best interest at heart.
• Continuous Learning: We invest in your growth through training, mentorship, and real‑world experience.
• Collaboration & Transparency: Open communication across teams ensures alignment and rapid problem resolution.
• Innovation & Agility: We encourage experimentation and embrace change to stay ahead of the curve.
• Well‑Being & Balance: Flexible schedules, wellness programs, and mental health resources support your overall well‑being.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to customer success metrics.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and flexible working arrangements.
• Professional development budget and tuition reimbursement.
• Wellness programs, gym memberships, and mental health resources.
• Team‑building events, hackathons, and community service opportunities.
• Access to cutting‑edge tools and technology to support your work.

Success Metrics and Impact

Within your first 12 months, you will:

• Build trusted relationships with your portfolio of enterprise customers.
• Develop and execute customer Adoption Plans that align with business objectives.
• Drive measurable adoption and value realization, reflected in health scores and renewal rates.
• Deliver impactful Executive Business Reviews and adoption reporting.
• Partner seamlessly with TAMs, Professional Services, Support, and Sales.
• Contribute to successful renewals and identify growth opportunities.
• Influence product roadmap through customer feedback.
• Achieve or exceed quarterly and annual customer success KPIs.

Ready to Make an Impact?

If you are a proactive, customer‑first professional who thrives on turning complex technology into clear business value, we invite you to join brighthush. Bring your expertise, passion, and vision to a company that is redefining cybersecurity for the modern enterprise.

Apply today and help us empower the world’s most ambitious organizations to secure their future.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team.