Experienced Travel Customer Service Manager – Remote, Client Experience & Trip Coordination Specialist

About brighthush and the Travel Experience Revolution

At brighthush, we’re redefining how people explore the world. Our mission is to turn every journey into a seamless, memorable adventure by combining cutting‑edge technology with a human touch. From boutique itineraries to luxury escapes, we empower travelers to discover destinations with confidence, knowing that every detail is handled with care.

As a global leader in travel solutions, brighthush thrives on collaboration, innovation, and a relentless focus on customer delight. Our team is a vibrant mix of seasoned travel professionals, tech enthusiasts, and creative thinkers who share a passion for creating extraordinary experiences. Whether you’re a seasoned traveler or a curious explorer, you’ll find a culture that celebrates curiosity, embraces diversity, and rewards initiative.

We’re currently seeking a Travel Customer Service Manager to join our remote, high‑impact team. This role is the linchpin of our client journey—ensuring that every traveler receives timely, accurate, and personalized support from the first inquiry through to post‑trip follow‑up.

Key Responsibilities – Your Impact in Every Interaction

• Client Champion: Serve as the primary point of contact for all client inquiries, providing expert guidance on itineraries, reservations, and travel logistics.
• Trip Coordination: Collaborate closely with our travel advisors to coordinate flight bookings, hotel reservations, local experiences, and transportation arrangements.
• Scheduling & Confirmation: Manage calendars, send confirmations, and update itineraries in real time to keep clients informed and confident.
• Documentation & Record Keeping: Maintain meticulous client records, ensuring all booking details are accurate, up‑to‑date, and easily accessible.
• Problem Resolution: Anticipate and resolve issues proactively—whether it’s a last‑minute flight change or a special accommodation request—while maintaining a calm, solution‑oriented demeanor.
• Process Improvement: Identify bottlenecks in the booking workflow and propose enhancements that streamline operations and elevate the client experience.
• Team Collaboration: Work hand‑in‑hand with advisors, support staff, and cross‑functional teams to ensure a cohesive, high‑quality service delivery.
• Quality Assurance: Conduct final checks on all travel documents and itineraries to guarantee accuracy before departure.
• Feedback Loop: Gather client feedback, analyze trends, and share insights with product and marketing teams to refine our offerings.

Essential Qualifications – What You Bring to the Table

• Communication Excellence: Exceptional written and verbal communication skills in English; proficiency in Spanish, French, or Portuguese is a plus.
• Customer‑First Mindset: A genuine passion for helping people, coupled with a proactive approach to solving problems.
• Organizational Mastery: Ability to juggle multiple priorities, deadlines, and client expectations with precision.
• Remote Work Proficiency: Comfortable working independently, managing time effectively, and staying connected with a distributed team.
• Tech Savvy: Confidence using computers, email, and cloud‑based tools; quick to learn new systems and platforms.
• Industry Experience (Preferred): Prior exposure to customer service, hospitality, travel, or related fields is highly valued but not mandatory.
• Geographic Eligibility: Citizens of the United States, Latin America, Spain, Australia, and the United Kingdom.

Preferred Qualifications – What Makes You Stand Out

• Experience with travel booking engines (e.g., Sabre, Amadeus, or similar).
• Knowledge of visa requirements, travel insurance, and health advisories.
• Background in project management or process optimization.
• Fluency in multiple languages to serve a global clientele.
• Previous remote team leadership or mentorship experience.

Skills & Competencies – The DNA of Success at brighthush

• Customer Empathy: Ability to understand and anticipate client needs, turning challenges into opportunities.
• Attention to Detail: Precision in data entry, itinerary verification, and documentation.
• Adaptability: Thrive in a fast‑paced, evolving environment where priorities shift quickly.
• Collaboration: Strong teamwork skills, with a knack for building rapport across departments.
• Analytical Thinking: Use data to identify trends, forecast demand, and recommend improvements.
• Time Management: Prioritize tasks effectively, ensuring deadlines are met without compromising quality.
• Technology Fluency: Comfortable navigating CRM systems, booking platforms, and communication tools.

Career Growth & Learning Opportunities – Your Path to Excellence

At brighthush, we believe that growth is a shared journey. As a Travel Customer Service Manager, you’ll have access to:

• Structured onboarding with mentorship from senior advisors.
• Continuous learning modules covering advanced booking techniques, customer psychology, and emerging travel trends.
• Cross‑functional projects that expose you to product development, marketing, and data analytics.
• Clear promotion tracks to roles such as Senior Customer Experience Lead, Operations Manager, or even Product Strategy.
• Annual travel perks, including discounted stays, flight credits, and exclusive access to partner events.

Whether you’re looking to deepen your expertise in travel logistics or pivot into a leadership role, brighthush provides the resources, mentorship, and culture to help you thrive.

Work Environment & Company Culture – Where Innovation Meets Inclusion

Our remote-first model means you can work from anywhere, as long as you have a reliable internet connection and a dedicated workspace. We foster a culture of:

• Flexibility: 100% remote with flexible hours that accommodate different time zones.
• Collaboration: Weekly virtual huddles, real‑time chat channels, and quarterly virtual retreats.
• Diversity & Inclusion: A workforce that reflects the global community we serve, with inclusive policies and zero tolerance for bias.
• Well‑Being: Mental health resources, wellness stipends, and a supportive peer network.
• Innovation: A culture that encourages experimentation, rewards creative problem‑solving, and celebrates successes.

Compensation, Perks, and Benefits – We Value Your Contribution

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market standards for remote travel customer service roles.
• Performance‑based bonuses tied to client satisfaction metrics and operational efficiency.
• Health, dental, and vision insurance options for you and your dependents.
• 401(k) matching plan (where applicable) to help you build long‑term financial security.
• Generous paid time off, including vacation, sick leave, and personal days.
• Travel benefits: discounted flights, hotel stays, and exclusive partner offers.
• Professional development stipend for courses, certifications, and conferences.
• Annual company‑wide virtual retreat and quarterly team‑building events.

Why Join brighthush – Your Future Starts Here

Imagine a role where every day you’re helping people create unforgettable memories, all while working from the comfort of your own home. At brighthush, you’ll be part of a forward‑thinking team that values your voice, rewards your initiative, and supports your growth. Whether you’re a seasoned travel professional or a customer service enthusiast eager to learn, we’re excited to see how you can elevate the client experience.

Ready to embark on a career that blends passion, purpose, and professional development? brighthush invites you to apply and become a key player in shaping the future of travel.