Senior Enterprise Customer Success Manager – Dutch Speaking – AI‑Powered SaaS Implementation & Growth Champion – Driving Customer Success, AI Integration, and Enterprise Growth at brighthush

About brighthush – Pioneering AI‑Driven Customer Experience

At brighthush, we’re not just building software; we’re redefining how businesses converse with their customers. Our AI‑powered platform blends machine learning, natural language understanding, and intuitive design to automate support, drive outbound engagement, and surface deep customer insights at scale. Every interaction you help orchestrate becomes smarter, faster, and more human‑centric, turning ordinary conversations into memorable experiences.

Founded by technologists who love solving real‑world problems, brighthush has quickly become the go‑to partner for Fortune 500 enterprises, ambitious mid‑market leaders, and high‑growth startups. With a track record of rapid expansion, venture‑backed momentum, and a culture that prizes transparency, agility, and measurable ROI, we’re poised to shape the next wave of customer experience innovation.

Why brighthush is the Place to Accelerate Your Career

When you join brighthush, you become part of a high‑velocity, purpose‑driven organization that rewards ownership, creativity, and continuous learning. Our early‑stage environment means your work directly influences product evolution, customer success, and company growth. We champion a flat hierarchy, open communication, and a “no‑politics” mindset that lets you focus on what matters most: building lasting relationships with our customers and driving tangible results.

We offer a competitive compensation package that includes a top‑market base salary, equity, and a comprehensive benefits suite. Beyond money, we provide:

• Unlimited learning budget for courses, certifications, and conferences.
• Flexible work arrangements with a hybrid model that respects work‑life balance.
• Regular hackathons, innovation sprints, and cross‑functional team retreats.
• A culture that celebrates wins, learns from failures, and rewards bold ideas.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the linchpin between our enterprise customers and our engineering, product, and support teams. Your primary mission is to ensure that every client not only adopts our platform successfully but also realizes sustained, long‑term value. You’ll orchestrate complex technical onboarding, manage integrations, resolve escalations, and drive account growth—all while maintaining a clear, collaborative communication channel across all stakeholders.

We’re looking for a Dutch‑speaking professional who thrives in a fast‑paced, data‑driven environment and can translate technical concepts into actionable business insights. If you’re passionate about AI, customer experience, and building scalable processes, this role is for you.

Key Responsibilities

• Customer Onboarding & Implementation – Lead the end‑to‑end onboarding journey for new enterprise clients, ensuring seamless platform setup, data migration, and configuration. Act as the primary liaison between customers and our engineering team.
• Integration Management – Design, implement, and maintain integrations with ticketing systems, CRMs, and other enterprise tools. Define clear workflows and best practices for API usage and data synchronization.
• Technical Onboarding Leadership – Own complex technical onboarding projects, including system design, data migration, and custom API integrations. Create detailed playbooks that map out every step of the process.
• Escalation & Issue Resolution – Serve as the first point of contact for technical escalations. Collaborate closely with engineering to diagnose, triage, and resolve bugs or performance issues.
• Security & Architecture Advisory – Provide guidance on authentication, authorization, and infrastructure scaling. Ensure customers adhere to industry‑standard security protocols.
• Data‑Driven Optimization – Analyze usage metrics to identify under‑utilized features, recommend optimizations, and drive adoption of advanced capabilities.
• Training & Documentation – Translate complex technical documentation into clear, non‑technical training materials and workshops for customer teams.
• Business Health Checks – Conduct regular health‑check reviews, aligning product performance with customer goals and identifying upsell or cross‑sell opportunities.
• Proactive Customer Health Monitoring – Use predictive analytics to spot churn signals early, intervene proactively, and secure long‑term retention.
• Account Growth & Renewal Management – Identify expansion opportunities, build ROI case studies, and secure renewals by demonstrating tangible business value.
• Voice of the Customer – Capture customer feedback, translate it into structured product feature requests, and advocate for customer needs in product road‑mapping sessions.

Essential Qualifications

• 3–5 years of proven experience as a Customer Success Manager in a SaaS environment, specifically with enterprise clients.
• Strong background in technical onboarding, API integrations, and data migration projects.
• Hands‑on experience with CRM platforms such as brighthush, and workflow automation tools.
• Familiarity with AI tools, prompt engineering, and AI‑based integrations.
• Demonstrated ability to manage senior stakeholders, coordinate cross‑functional teams, and act as a bridge between customers and engineering.
• Excellent Dutch language skills (both written and spoken) and strong English proficiency.
• Availability during CET business hours with flexibility to support customers across multiple time zones.
• Bachelor’s degree in Business, Communications, Computer Science, or a related field (preferred).
• Domain experience in enterprise SaaS, AI customer experience, or support operations (a plus).

Preferred Qualifications & Skills

• Experience in a high‑growth startup or scale‑up environment.
• Knowledge of security best practices, authentication protocols (OAuth, SAML), and cloud infrastructure scaling.
• Strong analytical mindset with the ability to interpret usage data and translate insights into actionable recommendations.
• Project scoping expertise and a track record of creating structured implementation playbooks.
• Excellent communication skills, capable of presenting complex technical concepts to non‑technical audiences.
• Proactive, self‑motivated, and comfortable working in a fast‑paced, ambiguous setting.

What You’ll Bring to the Team

• Customer‑centric mindset: You genuinely care about helping clients succeed and are driven by measurable outcomes.
• Technical fluency: You can navigate APIs, data schemas, and system architectures with ease.
• Strategic thinking: You see the big picture and can align customer goals with product capabilities.
• Collaboration: You thrive in cross‑functional teams and can influence engineering, product, and support to deliver on promises.
• Ownership: You take full responsibility for the customer journey and are accountable for outcomes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is directly tied to the impact you create. Early team members often transition into leadership roles such as Director of Customer Success, Head of Enterprise Partnerships, or even Chief Customer Officer as the company scales. We invest heavily in professional development:

• Mentorship from senior leaders and industry experts.
• Access to AI, SaaS, and customer experience conferences.
• Internal knowledge‑sharing sessions, hackathons, and innovation sprints.
• Paid certifications in project management, AI, and customer success frameworks.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and agility. Our culture is defined by:

• High‑Trust Teams – No politics, no bureaucracy. We move fast, make decisions quickly, and hold each other accountable.
• Flat Hierarchy – Open communication channels, direct access to founders, and a collaborative decision‑making process.
• Continuous Learning – We encourage curiosity, experimentation, and knowledge sharing.
• Inclusive & Diverse – We celebrate diverse perspectives and foster an environment where everyone feels heard.
• Work‑Life Balance – Flexible hours, remote options, and a focus on results rather than hours logged.

Compensation & Benefits

While the exact figures vary based on experience, we offer a competitive base salary that is at the top of the market for similar roles in the region. In addition:

• Equity package that aligns your success with the company’s growth.
• Full health, dental, and vision coverage.
• Retirement plan contributions.
• Generous paid time off and a flexible holiday policy.
• Unlimited learning budget and access to industry‑leading training platforms.
• Regular team outings, wellness programs, and a vibrant office culture (for those who prefer on‑site).

How to Apply

If you’re ready to make a tangible impact on enterprise customer success, drive AI‑powered innovation, and grow your career in a dynamic startup environment, we want to hear from you. Submit your resume, a brief cover letter highlighting your most relevant experience, and any portfolio or case studies that showcase your success in similar roles.

Join brighthush and help us redefine the future of customer experience—one intelligent interaction at a time.

We look forward to welcoming you to our team!