Senior ERP Product Owner & Customer Support Lead – Championing Financial Excellence, Process Innovation, and Strategic Growth in Global Field Services at brighthush – Remote Opportunity

About brighthush

brighthush is not just a software vendor; it is a catalyst for transformation in the field‑services ecosystem. By weaving together advanced analytics, cloud‑native architecture, and a customer‑centric mindset, we empower thousands of technicians, project managers, and finance professionals to deliver services faster, smarter, and more profitably. Our mission is simple yet ambitious: to build the most intuitive, scalable, and secure ERP platform that adapts to the unique rhythms of construction, maintenance, and field‑service businesses worldwide.

Why brighthush?

Innovation at brighthush is driven by purpose. We combine relentless curiosity with a deep commitment to customer success, fostering a culture that prizes transparency, collaboration, and continuous learning. As a fully remote, global organization, we give you the freedom to work from anywhere while ensuring that every voice can shape the future of the industry. Whether you are a strategic thinker, a hands‑on executor, or a blend of both, you will find a place where your expertise is valued, your growth is accelerated, and your impact is tangible.

Role Overview

As the Senior ERP Product Owner & Customer Support Lead, you will be the strategic driver behind our finance and operations technology stack. You will own the product roadmap, ensure seamless financial processes, and provide world‑class support to our internal and external users. This role is ideal for a seasoned ERP professional who thrives in a fast‑paced, remote setting and is eager to influence the direction of cutting‑edge financial systems.

Key Responsibilities

• Own the Product Vision: Define, prioritize, and communicate the long‑term vision for our ERP platform, ensuring alignment with business objectives and customer needs.
• Lead Cross‑Functional Workshops: Facilitate workshops with finance, operations, IT, and business units to capture requirements, translate them into actionable backlog items, and drive the release cadence.
• Design & Optimize Financial Processes: Architect end‑to‑end financial workflows, including month‑end close, budgeting, forecasting, and reporting, and champion automation initiatives that reduce cycle times and improve data accuracy.
• Apply Construction Accounting Expertise: Translate industry best practices into system configurations, reporting templates, and user training materials tailored to field‑services clients.
• Ensure Robust Security & Compliance: Design role‑based access controls, segregation of duties, and conduct periodic audits to safeguard data integrity and comply with industry regulations.
• Serve as the Customer Support Champion: Act as the escalation point for complex ERP issues, provide timely resolution, and enrich the knowledge base with comprehensive FAQs and troubleshooting guides.
• Drive Data Governance & Analytics: Champion data quality initiatives, develop dashboards, and collaborate with data analysts to create KPI metrics that track system performance and financial health.
• Champion Continuous Learning & Innovation: Stay abreast of emerging ERP trends, evaluate new tools, and lead pilots for new modules or integrations that add strategic value.

Essential Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, Operations Management, Information Systems, or a related discipline.
• Minimum of 5 years of hands‑on ERP experience in finance and operations, with a proven track record in construction accounting.
• Demonstrated experience managing 8‑day month‑end close cycles and driving process efficiencies.
• Strong understanding of ERP role design, segregation of duties, and data security best practices.
• Exceptional communication skills – able to translate complex technical concepts into clear, actionable guidance for non‑technical stakeholders.
• Proven leadership ability – experience managing cross‑functional teams or leading initiatives that span multiple business units.
• Fluency in English, both written and spoken.

Preferred Qualifications

• Advanced degree (MBA, CPA, or equivalent) or professional certifications such as Certified ERP Professional (CEP) or Certified Construction Accounting Professional (CCAP).
• Experience with brighthush COINS or similar construction‑focused ERP platforms.
• Hands‑on experience with ERP implementation, upgrade, or migration projects.
• Knowledge of industry‑specific regulations, such as FAR, DFARS, or ISO 9001, and how they impact financial reporting.
• Experience working in a remote, distributed team environment and using collaboration tools like brighthush, brighthush Teams, and brighthush.

Skills & Competencies

• Technical Proficiency: Deep familiarity with ERP modules (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Project Accounting) and integration points.
• Analytical Thinking: Ability to dissect complex financial data, identify trends, and recommend actionable improvements.
• Project Management: Skilled in Agile and Waterfall methodologies, with experience managing timelines, budgets, and stakeholder expectations.
• Customer‑Centric Mindset: Passion for delivering exceptional user experiences and building strong relationships with internal and external customers.
• Adaptability: Comfortable navigating ambiguity, shifting priorities, and rapidly evolving technology landscapes.
• Collaboration: Strong interpersonal skills that foster teamwork across functional boundaries.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. We offer:

• Structured mentorship programs with senior leaders who are experts in ERP strategy and operations.
• Access to industry conferences, webinars, and training courses that keep you at the forefront of technology trends.
• Clear pathways to senior leadership roles, such as Director of ERP Strategy or Chief Technology Officer, for high‑performing individuals.
• Cross‑functional projects that broaden your skill set beyond ERP, including data analytics, digital transformation, and product management.
• Regular hackathons and innovation sprints that allow you to prototype new ideas and bring them to market.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. As a remote team, we emphasize:

• Flexible work hours that accommodate different time zones while ensuring collaboration during core overlap periods.
• Regular virtual town halls, team‑building activities, and informal coffee chats to maintain connection.
• A commitment to work‑life balance, with generous paid time off and mental health resources.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.
• Annual “Innovation Day” where teams present new ideas, receive feedback, and celebrate wins.

Compensation & Benefits

We offer a competitive salary package that reflects your experience and the value you bring to brighthush. In addition to base pay, you will receive:

• Performance‑based bonuses tied to individual and company milestones.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Professional development stipend for courses, certifications, or conferences.
• Wellness programs, including gym membership discounts and mental health support.
• Annual stipend for home office equipment and high‑speed internet.
• Paid parental leave and flexible sick leave policies.

How to Apply

Ready to shape the future of finance technology at brighthush? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We’re excited to learn how your expertise can elevate our ERP ecosystem.

Join brighthush – Where Innovation Meets Impact

At brighthush, we’re not just building technology; we’re building a legacy of excellence in the field services industry. If you’re a seasoned ERP professional who thrives on solving complex problems, leading cross‑functional teams, and driving continuous improvement, we want you on our team. Apply today and become a pivotal part of a company that values ingenuity, collaboration, and the relentless pursuit of customer success.