Senior Strategic Enterprise Customer Success Director – Portfolio Management, Global Expansion, and Compliance Excellence for High‑Value SaaS in Regulated Industries at brighthush

About brighthush

brighthush is a pioneering cloud‑based platform that empowers regulated industries—healthcare, finance, defense, and more—to collaborate securely while effortlessly maintaining compliance. With a global footprint spanning North America, Europe, and Asia, brighthush has earned a reputation for delivering cutting‑edge technology that transforms complex regulatory landscapes into competitive advantages. Our mission is simple yet powerful: to simplify the way businesses protect, share, and manage sensitive data, turning compliance from a burden into a strategic differentiator.

Founded on the belief that secure collaboration should never be a bottleneck, brighthush blends industry‑specific security frameworks with intuitive user experiences. Our platform is engineered to meet the highest standards of data protection, from ISO 27001 and SOC 2 to GDPR, HIPAA, and NIST. By automating compliance checks, providing real‑time analytics, and integrating seamlessly with existing enterprise systems, we give our customers the confidence to innovate at speed while staying audit‑ready.

Why brighthush is a Game‑Changer

In today’s data‑driven world, regulated sectors face relentless scrutiny from regulators, fierce competition, and an ever‑evolving threat landscape. brighthush rises to these challenges by offering a unified, secure collaboration environment that:

• Integrates seamlessly with existing enterprise systems, reducing implementation time.
• Automates compliance checks and audit trails, ensuring 100 % audit readiness.
• Provides real‑time analytics that help customers identify risk and opportunity.
• Scales effortlessly from a single department to an entire multinational organization.

Our customers trust us to keep their most sensitive data safe while enabling teams to innovate at speed. That trust is the foundation of our growth and the reason why we’re looking for a visionary leader to help us scale that trust across the world.

Role Overview

As the Senior Strategic Enterprise Customer Success Director, you will be the linchpin that keeps our most valuable customers thriving. You will own a portfolio of high‑value enterprise accounts, each worth £2 M+ annually, and lead the end‑to‑end renewal and expansion process. Your strategic vision and operational excellence will help brighthush maintain its position as the go‑to platform for secure, compliant collaboration in regulated sectors.

Key Responsibilities

• Strategic Account Leadership: Own a portfolio of high‑value enterprise accounts, each worth £2 M+ annually, and develop deep, long‑term relationships with C‑suite executives and key stakeholders.
• Renewal & Expansion Champion: Lead the end‑to‑end renewal process, ensuring 95 %+ renewal rates while identifying and executing on £200 K+ expansion opportunities across product lines.
• Customer Advocacy & Success Planning: Translate customer goals into actionable success plans, aligning product usage, training, and support to drive measurable outcomes.
• Team Mentorship & Development: Coach and mentor junior Customer Success Managers, fostering a high‑performance culture that emphasizes accountability, growth, and customer obsession.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to surface customer insights, influence roadmap decisions, and ensure seamless handoffs.
• Data‑Driven Decision Making: Leverage analytics to monitor health scores, churn risk, and expansion potential; present findings to senior leadership and recommend strategic actions.
• Process Optimization: Continuously refine CS processes, tools, and playbooks to improve efficiency, scalability, and customer experience.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer conferences, positioning the company as a trusted partner in regulated sectors.

Essential Qualifications

• Experience: Minimum 5+ years of experience in customer success, account management, or a customer‑facing role within SaaS or technology services.
• Renewal Expertise: Proven track record managing renewal portfolios exceeding £2 M annually, with a history of securing £200 K+ expansion deals.
• Education: Bachelor’s degree in Business, Information Technology, or a related field.
• Problem‑Solving: Exceptional problem‑solving skills, with the ability to diagnose complex issues and deliver actionable solutions.
• Executive Presence: Strong executive presence and communication skills—capable of engaging C‑suite executives and influencing strategic decisions.
• Language: Fluency in English (written and spoken); additional languages are a plus.

Preferred Qualifications

• Regulated Industry Experience: Experience in regulated industries such as healthcare, finance, or defense, where compliance and security are paramount.
• Security Framework Knowledge: Knowledge of cloud security frameworks (ISO 27001, SOC 2, NIST) and data privacy regulations (GDPR, HIPAA).
• Leadership Experience: Prior experience leading a team of Customer Success Managers or Account Executives.
• Tool Proficiency: Proficiency with CRM and CS tools.
• Data Analytics: Demonstrated ability to use data analytics to drive customer outcomes and business growth.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Relationship Building: Proven skill in building trust with senior stakeholders.
• Analytical Acumen: Comfortable interpreting metrics, dashboards, and customer health scores.
• Project Management: Skilled at coordinating cross‑functional initiatives and meeting deadlines.
• Adaptability: Thrives in a fast‑paced, evolving environment.
• Leadership: Inspires and develops team members, fostering a culture of continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, workshops, and certifications.
• Internal mobility pathways to product management, sales, or executive roles.
• Regular performance reviews that align personal goals with company objectives.
• Opportunities to lead high‑impact projects and shape the future of our platform.

Work Environment & Culture

brighthush champions a hybrid work model that blends remote flexibility with collaborative in‑office hubs. Our culture is built on:

• Innovation: Encouraging experimentation and rewarding creative solutions.
• Inclusivity: A diverse workforce where every voice is heard.
• Transparency: Open communication from leadership to frontline teams.
• Well‑being: Comprehensive health plans, mental health resources, and flexible scheduling.
• Community: Volunteer initiatives and corporate social responsibility projects.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders.
• Performance‑based bonuses tied to renewal and expansion metrics.
• Equity or stock‑option plans to share in the company’s growth.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, including parental leave.
• Tuition reimbursement and professional development budget.
• Wellness stipend and access to virtual fitness classes.

How to Apply

Ready to take the next step in your career and help shape the future of secure, compliant collaboration? Submit your application through our careers portal or click the link below to explore this exciting opportunity at brighthush.

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We’re Excited to Meet You!

If you are a results‑driven, customer‑centric leader with a passion for technology and compliance, brighthush invites you to join our mission of redefining secure collaboration. Together, we’ll build solutions that protect data, empower teams, and drive business success across regulated industries worldwide. Apply today and become a pivotal part of our growth story.