Senior Federal Customer Account Manager – Strategic Partnerships, Revenue Growth & Account Stewardship for Large Public Sector Accounts at brighthush

About brighthush

brighthush stands at the forefront of mission‑critical connectivity, weaving a 141,000‑mile network across North America and Europe that powers the world’s most transformative enterprises. From dark fiber to dedicated Internet access, our portfolio spans dark fiber, private data networks, wavelengths, Ethernet, and more. We serve a diverse clientele that includes wireless and wireline carriers, media, technology, content, finance, healthcare, and large public‑sector organizations. Our mission is simple yet profound: to deliver the most reliable, secure, and scalable connectivity solutions that enable our customers to innovate, grow, and serve society.

At brighthush, we believe the future of connectivity is built on collaboration, transparency, and a relentless focus on customer success. Our culture is rooted in innovation, integrity, and a shared commitment to excellence. We empower our people to take ownership, think big, and make a tangible impact on the world.

Role Overview

We are seeking a highly motivated Senior Federal Customer Account Manager to lead the post‑implementation relationship, recurring‑revenue strategy, and continuity for large, complex Public Sector Federal accounts. This role will serve as a strategic partner to U.S. Federal Civilian departments, agencies, and related public‑sector organizations, ensuring that brighthush’s services align perfectly with their mission, technology roadmaps, and funding cycles.

As a key member of our Federal Customer Success team, you will own the entire customer lifecycle—from renewal negotiations and churn mitigation to expansion opportunities and executive business reviews. You will collaborate closely with Sales, Engineering, Finance, Legal, Operations, and Product teams to deliver a seamless, value‑driven experience that keeps our federal customers satisfied and invested in brighthush’s solutions.

Key Responsibilities

• Build and nurture executive relationships: Develop strong operational, commercial, and executive ties with Federal customers and their account teams, positioning yourself as a trusted advisor.
• Strategic account planning: Create multi‑year account, renewal, and network plans that reflect customer priorities, service needs, contract status, funding cycles, procurement timelines, competitive risk, and financial exposure.
• Revenue stewardship: Own revenue protection, churn management, renewal execution, and expansion strategy for assigned accounts, ensuring that brighthush’s financial goals are met.
• Lead complex renewals and RFP/RFQ responses: Manage multi‑service, multi‑location, or multi‑year renewals, as well as RFP/RFQ responses and executive business reviews.
• Align solutions to agency missions: Develop and execute customer strategies that align with agency missions, technology roadmaps, budgets, acquisition plans, and brighthush capabilities.
• Identify growth opportunities: Partner with Sales to uncover expansion opportunities by understanding customer infrastructure needs, funding availability, upcoming procurements, technology initiatives, and service expansion possibilities.
• Navigate federal procurement: Leverage Federal contract vehicles, cooperative purchasing programs, consortiums, and other public‑sector procurement mechanisms to support renewals and growth.
• Churn forecasting and mitigation: Manage material churn forecasts and mitigation plans while balancing customer outcomes with pricing discipline, contract terms, margin, capital recovery, and long‑term account value.
• Contract strategy development: Design and negotiate save, replacement, portability, migration, network‑redesign, relocation, decommission, and contract‑restructuring strategies appropriate to the customer and the evolving federal landscape.

Essential Qualifications

• 10+ years of experience in account management, sales, or customer success within the federal or public‑sector technology space.
• Proven track record of managing multi‑million‑dollar accounts, driving renewals, and expanding revenue streams.
• Deep understanding of federal procurement processes, including FAR, GSA schedules, IDIQs, and cooperative purchasing agreements.
• Strong analytical skills with the ability to forecast revenue, analyze churn drivers, and develop data‑driven account plans.
• Excellent communication and presentation skills, capable of engaging C‑suite executives, procurement officials, and technical stakeholders.
• Demonstrated ability to collaborate cross‑functionally with Sales, Engineering, Finance, Legal, and Operations to deliver integrated solutions.
• Experience with enterprise networking solutions—dark fiber, wavelengths, Ethernet, and dedicated Internet access—is highly desirable.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field; advanced degree or relevant certifications (e.g., PMP, CSM, or networking certifications) are a plus.

Preferred Qualifications

• Prior experience in a senior account management role focused on federal agencies or large public‑sector organizations.
• Knowledge of emerging technologies such as 5G, edge computing, and cloud‑native networking.
• Experience with strategic partnership development and joint‑go‑to‑market initiatives.
• Proficiency in CRM platforms (e.g., Salesforce) and account planning tools.
• Strong negotiation skills and a history of closing complex, multi‑year contracts.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and align account strategies with long‑term business goals.
• Relationship Management: Proven talent for building trust and credibility with senior stakeholders across multiple agencies.
• Financial Acumen: Comfortable working with budgets, pricing models, and financial forecasting to maximize profitability.
• Project Management: Skilled at coordinating cross‑functional teams, managing timelines, and ensuring deliverables meet or exceed expectations.
• Problem‑Solving: Quick to diagnose issues, develop creative solutions, and implement corrective actions that preserve customer satisfaction.
• Communication: Clear, concise, and persuasive in both written and verbal formats, with the ability to tailor messaging to diverse audiences.
• Adaptability: Thrives in a fast‑paced, evolving environment and can pivot strategies in response to changing priorities.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as expansive as our network. As a Senior Federal Customer Account Manager, you will:

• Progress into leadership roles such as Director of Federal Customer Success or Vice President of Public Sector Strategy.
• Lead cross‑regional initiatives, influencing the direction of our federal portfolio across North America and Europe.
• Participate in executive‑level strategy sessions, shaping the future of connectivity for public‑sector customers.
• Access continuous learning programs, including industry certifications, leadership workshops, and technical training on the latest networking technologies.
• Benefit from a mentorship program that pairs you with senior leaders who have navigated similar paths.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and inclusion. Our teams work in a hybrid environment that blends in‑office collaboration with flexible remote work options. We celebrate diversity, encourage open dialogue, and reward creative problem‑solving. Our employees enjoy:

• Regular hackathons and innovation challenges that allow you to experiment with new ideas.
• Cross‑functional “innovation pods” where you can partner with engineers, product managers, and data scientists.
• Annual retreats that bring together employees from all regions to share successes, learn from each other, and build camaraderie.
• A transparent feedback culture where performance reviews are constructive, frequent, and tied to clear career milestones.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior account management roles in the federal technology sector.
• Performance‑based bonuses tied to renewal success, expansion revenue, and customer satisfaction metrics.
• Equity or stock‑option plans that allow you to share in the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance plans for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and reimbursement for industry certifications.
• Flexible work arrangements, including remote work options and a modern, well‑equipped office environment.
• Employee wellness programs, including gym memberships, mental health resources, and wellness challenges.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that is redefining how the world connects. You will:

• Work with cutting‑edge networking technologies that power critical public‑sector missions.
• Collaborate with some of the brightest minds in technology, procurement, and customer success.
• Make a tangible impact on federal agencies that serve the public, ensuring they have the connectivity they need to protect, heal, and innovate.
• Grow your career in an environment that values initiative, rewards results, and supports continuous learning.

Ready to Shape the Future of Federal Connectivity?

If you are a seasoned account manager with a passion for federal technology, a knack for building lasting relationships, and a drive to deliver measurable value, we want to hear from you. Bring your expertise, your curiosity, and your commitment to excellence to brighthush, and help us build the next generation of secure, scalable, and mission‑critical connectivity for the public sector.

Apply today and become a pivotal part of brighthush’s journey to empower the world’s most transformative enterprises.