Senior Retail Customer Experience Coordinator – Front‑End Operations & Loyalty Program Specialist – Elevate Shopper Delight and Drive Business Growth at brighthush

Welcome to brighthush – Where Every Shopper’s Journey Begins

At brighthush, we’re redefining the off‑price retail experience by marrying premium quality with unbeatable value. Our stores are more than just shopping destinations; they’re vibrant hubs where customers feel seen, heard, and rewarded. With a culture built on innovation, diversity, and relentless customer obsession, we’ve grown into a Fortune 100 powerhouse that thrives on teamwork, continuous learning, and a passion for creating unforgettable in‑store experiences. Whether you’re stepping into one of our flagship locations, navigating a bustling distribution center, or collaborating with our corporate hubs, you’ll find a dynamic environment where every day presents fresh challenges and opportunities to make a real impact.

Why brighthush is the Ideal Place to Accelerate Your Retail Career

We view our people as our most valuable asset. That’s why we invest heavily in professional development, mentorship, and clear career pathways, ensuring every associate has a transparent route to growth and success. As a Retail Customer Experience Coordinator, you’ll be at the heart of our operations, shaping how customers interact with our brand and driving loyalty across the entire store. If you thrive in a fast‑paced environment, love leading teams, and are passionate about delivering world‑class service, brighthush is the place for you.

Key Responsibilities – Your Daily Impact

• Lead Front‑End Operations: Oversee all day‑to‑day front‑end activities, ensuring associates are engaged, well‑trained, and consistently delivering a seamless customer experience.
• Champion Loyalty Programs: Promote and upsell brighthush loyalty initiatives, helping customers understand the value and benefits while driving repeat business.
• Team Development & Coaching: Mentor and coach associates on customer service best practices, POS proficiency, and store merchandising standards.
• Schedule Management: Assign registers, coordinate break times, and respond to real‑time POS coverage needs to maintain optimal staffing levels.
• Customer Issue Resolution: Address and resolve customer concerns promptly, turning potential complaints into positive experiences.
• Store Presentation: Ensure the front‑end area is clean, organized, and visually appealing, reflecting brighthush’s brand standards.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols, fostering a secure environment for both staff and shoppers.
• Performance Reporting: Communicate progress, challenges, and opportunities to store management, providing actionable insights for continuous improvement.
• Collaborate on Training: Work with the Learning & Development team to identify training gaps and develop targeted programs for associates.
• Support Shrink Reduction: Participate in loss prevention initiatives, ensuring inventory integrity and minimizing shrinkage.
• Additional Duties: Undertake additional responsibilities as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications – What We Expect

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication skills, both verbal and written, with a keen eye for detail.
• Proven ability to multitask and adapt quickly to changing priorities.
• Team‑player mentality, collaborating effectively with peers and supervisors.
• Experience training and coaching associates, fostering a culture of continuous improvement.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications – Bonus Points

• Prior experience in a high‑volume retail environment.
• Knowledge of POS systems and retail analytics tools.
• Demonstrated success in driving customer loyalty and repeat business.
• Background in loss prevention or inventory management.
• Leadership training or certification.

Key Skills & Competencies – The DNA of a Successful Coordinator

• Customer‑centric mindset with a passion for exceeding shopper expectations.
• Strong organizational and time‑management abilities.
• Problem‑solving aptitude and a proactive approach to challenges.
• Leadership presence, inspiring confidence and accountability in team members.
• Data‑driven decision making, leveraging sales and customer feedback.
• Adaptability to new technologies and evolving retail trends.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we’re committed to your professional journey. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured mentorship programs pairing you with senior leaders across the organization.
• On‑the‑job training modules covering advanced customer service, leadership, and operational excellence.
• Cross‑functional projects that expose you to merchandising, supply chain, and marketing teams.
• Clear promotion pathways to higher management roles, such as Store Manager, District Manager, or Corporate Operations Lead.
• Annual leadership conferences and workshops featuring industry experts.
• Access to a digital learning platform with courses on retail analytics, leadership, and technology trends.

Work Environment & Culture – Where Innovation Meets Inclusion

brighthush fosters a collaborative, inclusive, and energetic workplace. Our core values—integrity, teamwork, and customer obsession—guide every decision. You’ll find a supportive environment where ideas are welcomed, feedback is constructive, and success is celebrated. We encourage a healthy work‑life balance, offering flexible scheduling and a culture that respects personal commitments. Our teams are diverse, and we celebrate the unique perspectives that each individual brings to the table.

Compensation, Perks & Benefits – We Reward Your Excellence

While the starting hourly rate for this role ranges from $17.00 to $17.50, compensation is influenced by your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (for eligible employees).
• 401(k) retirement plan with company match for qualifying employees.
• Paid time off, including vacation, sick leave, and holidays.
• Paid parental leave and family‑support programs.
• Employee assistance program (EAP) for mental health and well‑being.
• Professional development stipend and tuition reimbursement.
• Discounts on auto, home, and cell phone services.
• Access to a corporate credit union and financial planning resources.
• Recognition programs and performance bonuses.

Location & Logistics – Your New Home Base

Position: Retail Customer Experience Coordinator Store: brighthush Store 0152 Address: 480 West Ridge Center Dr, Greece, NY Schedule: Flexible, including nights, weekends, and holidays.

How to Apply – Take the Next Step

If you’re ready to elevate your retail career and lead a team that delivers unforgettable customer experiences, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

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brighthush’s Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.

Final Thoughts – Your Journey Starts Here

As a Retail Customer Experience Coordinator at brighthush, you will be at the forefront of shaping the shopper’s journey, leading a passionate team, and driving business success. This role offers a blend of operational leadership, customer engagement, and career advancement—perfect for someone who thrives in a fast‑paced, customer‑centric environment. If you’re ready to bring your energy, expertise, and enthusiasm to brighthush, apply today and start your journey toward a rewarding and impactful career.