Senior Front‑End Customer Experience Coordinator – Loyalty Program Champion & Team Leadership Specialist at brighthush

About brighthush

brighthush is a global trailblazer in the off‑price retail arena, celebrated for marrying unbeatable value with an unforgettable shopping experience. With flagship stores that pulse with energy, state‑of‑the‑art distribution centers, and a dynamic e‑commerce platform, brighthush is redefining how customers discover, shop, and connect with brands worldwide. Our DNA is built on relentless innovation, a commitment to diversity, and an unwavering focus on customer delight. Every team member is empowered to grow, excel, and leave a lasting imprint on the retail landscape.

Why Join brighthush?

As part of a Fortune 100 powerhouse, brighthush offers a culture that thrives on collaboration, integrity, and continuous learning. Whether you’re stationed in a bustling retail location, a high‑speed distribution hub, or a forward‑thinking corporate office, you’ll find abundant opportunities to sharpen your skills, accelerate your career, and shape the future of retail. We reward excellence with competitive pay, a comprehensive benefits package, and a culture that celebrates teamwork, innovation, and personal growth.

Role Overview

The Front‑End Customer Experience Coordinator is the heartbeat of our store’s first impression. You’ll lead a team of associates, champion loyalty initiatives, and ensure every customer walks out with a smile. This role blends people‑management, operational oversight, and strategic thinking to create a seamless, customer‑centric environment that drives repeat business and brand advocacy.

Key Responsibilities

• Customer Experience Leadership: Guide a front‑end team to deliver prompt, courteous service while actively promoting brighthush’s loyalty programs.
• Role Modeling Excellence: Engage with customers, maintain a pristine store environment, and embody brighthush’s core values of honesty, integrity, and service.
• Training & Mentorship: Design and deliver engaging training modules that empower associates to personalize interactions, upsell loyalty benefits, and adhere to front‑end best practices.
• Operational Oversight: Allocate registers, support POS coverage, coordinate breaks, and manage staffing to meet daily operational demands.
• Issue Resolution: Address customer concerns swiftly, turning challenges into opportunities for loyalty reinforcement.
• Performance Management: Communicate priorities clearly, provide constructive feedback, and recognize achievements to cultivate a high‑performance team.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols while actively participating in shrink‑reduction initiatives.
• Collaboration with Management: Partner with store leadership to identify training needs, set performance goals, and drive continuous improvement.
• Additional Duties: Execute any other responsibilities assigned to support store success and customer satisfaction.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Flexibility to work a variety of shifts, including nights and weekends.
• Track record of training and developing team members.
• Commitment to upholding brighthush’s standards of customer service, safety, and compliance.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of POS systems and basic data analysis to drive sales insights.
• Leadership training or certification in retail management.
• Proficiency in multiple languages to serve a diverse customer base.
• Background in inventory management and loss prevention.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into repeat customers.
• Leadership Presence: Ability to inspire, coach, and motivate a team while maintaining a positive work environment.
• Analytical Thinking: Use data and customer feedback to identify trends, set goals, and refine strategies.
• Adaptability: Thrive in a dynamic setting, quickly adjusting to changing priorities and unexpected situations.
• Collaboration: Work effectively with peers, supervisors, and cross‑functional teams to achieve shared objectives.
• Integrity & Confidentiality: Uphold ethical standards and protect sensitive information.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Front‑End Customer Experience Coordinator, you’ll have access to a suite of development programs designed to accelerate your career trajectory:

• Leadership Academy: A structured curriculum that builds managerial skills and prepares you for higher roles.
• Mentorship Programs: Pairing you with seasoned leaders who provide guidance and career advice.
• Cross‑Functional Projects: Opportunities to collaborate with merchandising, marketing, and e‑commerce teams.
• Continuous Learning: Access to online courses, workshops, and certifications in retail management, customer service, and data analytics.

Our promotion pipeline is transparent, and many senior leaders began their journey in front‑end roles. Your performance, initiative, and commitment to brighthush’s values will open doors to store management, regional operations, and corporate leadership positions.

Work Environment & Company Culture

brighthush’s culture is defined by collaboration, respect, and a shared passion for customer delight. We celebrate diversity and encourage every team member to bring their authentic self to work. Our stores are vibrant, energetic spaces where creativity meets efficiency. We provide a supportive environment that values work‑life balance, offers flexible scheduling, and promotes open communication across all levels.

Compensation, Perks, and Benefits

While the starting hourly rate for this role is $17.90–$18.40, your actual compensation will reflect your experience, skills, and performance. In addition to a competitive base salary, brighthush offers:

• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount on all brighthush merchandise.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including an Employee Assistance Program (EAP) and smoking cessation support.
• Life and disability insurance options.
• Auto and home insurance discounts through our partner credit union.
• Flexible spending accounts (HSA, FSA) and a wellness stipend.
• Employee referral bonuses and recognition programs.

Location & Schedule

5895 Lincoln Avenue, Buena Park, CA – a vibrant retail hub that serves a diverse community. The role requires a flexible schedule, including nights, weekends, and occasional holidays, to meet the needs of our customers and store operations.

How to Apply

Ready to elevate your career and make a real difference in the lives of our customers? Submit your application through our career portal or click the link below to explore this opportunity and join the brighthush family.

Apply to this Job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Next Steps

Thank you for considering a career with brighthush. We look forward to reviewing your application and exploring how your talents can help us continue to deliver outstanding customer experiences worldwide.