Senior Luxury Travel Consultant – Customer Experience & Itinerary Specialist (Remote) – Join brighthush

About brighthush and the Luxury Travel Landscape

brighthush is a trailblazing luxury travel agency that redefines the way discerning travelers experience the world. With a portfolio that spans private jet charters, bespoke villa stays, curated cultural immersions, and exclusive access to high‑profile events, we deliver travel that feels less like a trip and more like a living masterpiece. Our mission is to anticipate every client’s desire, turning ordinary itineraries into unforgettable stories.

In an industry that thrives on personalization, authenticity, and impeccable service, brighthush stands out by blending cutting‑edge technology with a human touch. Our team of seasoned travel experts, concierge specialists, and hospitality partners work in harmony to craft seamless journeys that reflect each traveler’s unique tastes and aspirations.

As the world continues to evolve, the demand for luxury travel that is both indulgent and responsible is growing. At brighthush, we are committed to sustainable luxury, partnering with eco‑conscious resorts, supporting local communities, and ensuring that every experience leaves a positive footprint.

Why This Role is a Game‑Changer

We are looking for a Luxury Travel Consultant – Customer Experience Specialist who thrives in a fully remote environment and is passionate about creating extraordinary moments for our clients. This role is not just about booking flights; it’s about orchestrating a symphony of experiences that resonate long after the journey ends.

As a key member of our remote team, you will:

Key Responsibilities

• Client Engagement & Support: Provide responsive, professional assistance via phone, email, and secure messaging platforms. Build lasting relationships by anticipating needs and offering proactive solutions.
• Itinerary Design & Management: Craft personalized travel plans that align with client preferences, budgets, and timelines. Coordinate flights, transfers, accommodations, dining reservations, and exclusive experiences.
• Documentation & Compliance: Communicate essential travel details, visa requirements, insurance options, and agency guidelines. Ensure all documentation is accurate and up‑to‑date.
• Quality Assurance: Monitor bookings for accuracy, confirm reservations, and follow up to guarantee client satisfaction. Resolve any issues with a solutions‑focused mindset.
• Data & Record Management: Maintain organized client records, update internal systems, and contribute to knowledge bases that empower the team.
• Continuous Improvement: Share insights on emerging trends, new suppliers, and innovative travel experiences to keep brighthush at the forefront of luxury travel.

Essential Qualifications

• Proven experience in luxury travel, hospitality, or a related customer‑centric field.
• Exceptional communication skills—both written and verbal—across multiple channels.
• Strong organizational abilities and meticulous attention to detail.
• Self‑motivated and capable of thriving in a fully remote, autonomous work environment.
• Comfortable using digital tools, booking engines, CRM systems, and collaboration platforms.
• Passion for travel and a genuine desire to create memorable experiences for clients.

Preferred Qualifications

• Experience with high‑end travel booking platforms such as Sabre, Amadeus, or Galileo.
• Knowledge of international travel regulations, visa processes, and global health advisories.
• Background in concierge services, event planning, or luxury retail.
• Multilingual abilities to serve a diverse, global clientele.
• Prior experience working in a remote team setting with a strong track record of collaboration.

Core Skills & Competencies

• Client‑Centric Mindset: Ability to listen, empathize, and tailor solutions to individual needs.
• Problem‑Solving: Quick thinking and resourcefulness to address unexpected challenges.
• Tech Savvy: Proficiency with travel technology, data entry, and virtual communication tools.
• Time Management: Prioritizing tasks in a fast‑paced, deadline‑driven environment.
• Team Collaboration: Engaging with cross‑functional teams to deliver cohesive client experiences.
• Adaptability: Flexibility to adjust to changing client preferences, market conditions, and travel restrictions.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a continuous journey. As a Luxury Travel Consultant, you will have access to:

• Structured onboarding and mentorship programs that accelerate your expertise.
• Regular training sessions on the latest travel technology, destination knowledge, and industry best practices.
• Opportunities to specialize in niche areas such as private aviation, wellness retreats, or cultural immersion tours.
• Clear career pathways to senior consultant roles, team lead positions, or specialized product development teams.
• Participation in global travel conferences, supplier events, and industry panels—often at no cost to you.

Work Environment & Company Culture

Our remote culture is built on trust, transparency, and collaboration. You will:

• Work from anywhere within approved regions, enjoying the flexibility to balance professional and personal life.
• Participate in weekly virtual huddles, knowledge‑sharing sessions, and informal “coffee chats” to stay connected.
• Benefit from a supportive team that values diversity, inclusion, and mutual respect.
• Access a digital resource hub that includes travel guides, supplier contacts, and internal best‑practice playbooks.
• Enjoy a culture that celebrates achievements, recognizes milestones, and encourages creative problem‑solving.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary with performance‑based bonuses tied to client satisfaction and booking volume.
• Health, dental, and vision insurance options.
• Generous paid time off, including vacation, sick leave, and personal days.
• Travel perks such as discounted rates on flights, accommodations, and exclusive experiences.
• Professional development budget for courses, certifications, and conference attendance.
• Flexible work hours to accommodate global clients and personal commitments.
• Access to a wellness program, including virtual fitness classes and mental health resources.

How to Apply

Ready to elevate your career and help clients experience the world in ways they never imagined? Click the link below to submit your application and join the brighthush family.

Apply to this role at brighthush

Join brighthush – Where Every Journey Begins with a Dream

At brighthush, we don’t just plan trips; we craft stories that linger in the hearts of our clients. If you are a travel enthusiast with a knack for turning ordinary moments into extraordinary memories, we invite you to bring your passion, expertise, and creativity to our dynamic remote team. Together, we’ll shape the future of luxury travel—one unforgettable experience at a time.