Senior Luxury Travel Consultant – Personalized Client Experience & Remote Service Excellence

About brighthush and the Luxury Travel Landscape

brighthush is a trailblazer in the luxury travel sector, redefining how discerning travelers experience the world. With a portfolio that spans bespoke itineraries, exclusive access to high‑end accommodations, and curated adventures, we set the standard for personalized service. Our mission is simple: create unforgettable journeys that reflect each client’s unique tastes, preferences, and aspirations. As a fully remote, customer‑centric organization, we empower our team members to deliver world‑class service from anywhere in the world, while fostering a culture of innovation, collaboration, and continuous learning.

Position Overview

We are seeking a Senior Luxury Travel Consultant – Personalized Client Experience & Remote Service Excellence to join our dynamic team. In this role, you will be the primary point of contact for our high‑net‑worth clientele, guiding them through every step of their travel planning and execution. From initial consultation to post‑trip follow‑up, you will ensure that every interaction reflects the impeccable standards that brighthush is known for.

Key Responsibilities

• Client Relationship Management: Build and nurture long‑term relationships with luxury travelers, understanding their preferences, travel history, and future aspirations.
• Itinerary Design & Coordination: Craft tailor‑made itineraries that blend luxury accommodations, exclusive experiences, and seamless logistics.
• Reservation & Booking Expertise: Secure reservations across flights, hotels, private transfers, and specialty experiences using industry‑leading platforms.
• Documentation & Compliance: Provide clients with up‑to‑date travel documents, visa requirements, and health advisories, ensuring compliance with all regulations.
• Problem Resolution: Act swiftly to resolve any issues that arise before, during, or after travel, maintaining a solutions‑focused mindset.
• Data Management: Maintain accurate client records in our CRM, update itineraries, and track service metrics.
• Continuous Improvement: Collaborate with the product and marketing teams to refine service offerings and enhance the client experience.
• Team Collaboration: Participate in weekly strategy meetings, share best practices, and mentor junior consultants.

Essential Qualifications

• Minimum of 3 years of experience in luxury travel consulting, hospitality, or a related customer‑service field.
• Proven track record of delivering exceptional client service and building repeat business.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with digital tools: CRM systems (e.g., Salesforce, HubSpot), booking engines, and collaboration platforms (Slack, Teams).
• High level of organization, attention to detail, and the ability to manage multiple projects simultaneously.
• Self‑motivated, proactive, and comfortable working independently in a remote environment.
• Passion for travel, a deep understanding of luxury market trends, and a genuine desire to create memorable experiences.

Preferred Qualifications

• Experience with high‑end travel brands, concierge services, or private jet operators.
• Knowledge of global travel regulations, visa processes, and health advisories.
• Background in sales or account management within the luxury sector.
• Certifications such as Certified Luxury Travel Advisor (CLTA) or similar credentials.

Core Competencies & Skills

• Client‑Centric Mindset: Anticipate client needs and exceed expectations.
• Problem‑Solving: Quick, creative solutions to complex travel challenges.
• Communication: Clear, concise, and persuasive communication across all channels.
• Tech Savvy: Comfortable navigating multiple digital platforms and staying current with industry tech.
• Adaptability: Thrive in a fast‑moving, constantly evolving environment.
• Team Player: Collaborate effectively with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Luxury Travel Consultant, you will have the opportunity to:

• Progress to a Lead Consultant or Team Lead role, overseeing a portfolio of high‑value clients.
• Participate in exclusive industry events, conferences, and training sessions.
• Access a curated library of travel resources, market reports, and best‑practice guides.
• Earn performance‑based bonuses and incentives tied to client satisfaction and revenue targets.
• Contribute to product development, shaping the next generation of luxury travel offerings.

Work Environment & Culture at brighthush

Our remote model empowers you to work from anywhere within approved locations, giving you the flexibility to balance professional and personal commitments. Despite the distance, we maintain a vibrant, collaborative culture through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Mentorship programs pairing new hires with seasoned consultants.
• Regular feedback loops and performance reviews focused on growth.
• A culture of transparency, inclusivity, and mutual respect.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and location, our compensation package includes:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and commission structures.
• Comprehensive health, dental, and vision insurance.
• Paid time off, flexible working hours, and a generous holiday schedule.
• Travel perks such as discounted rates on flights, hotels, and experiences.
• Access to a corporate wellness program and mental health resources.
• Professional development budget for courses, certifications, and conferences.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values innovation, creativity, and excellence. Our remote model gives you the freedom to work from your preferred environment while still being part of a supportive, high‑performing team. You’ll have the chance to shape the future of luxury travel, work with the most discerning clients, and grow your career in a field that rewards passion and expertise.

How to Apply

If you’re ready to elevate the travel experience for elite clients and thrive in a remote, collaborative setting, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.