Senior Public Sector Customer Success Manager – Remote – Renewal Strategy & Growth Leader for Government Cloud & Security Solutions

About brighthush

brighthush is a global technology leader that powers the internet, making it faster, safer, and more reliable for billions of users every day. From streaming live events to processing financial transactions, brighthush’s ultra‑distributed platform spans the Cloud, Edge, Security, Content Delivery, and Artificial Intelligence domains. Our mission is to enable governments, enterprises, and digital innovators to deliver seamless digital experiences while protecting data and infrastructure from evolving threats.

With a workforce of over 7,000 professionals, brighthush combines cutting‑edge engineering with a customer‑first mindset. We partner with public‑sector agencies, cloud service providers, and channel partners to solve complex challenges at scale. As we continue to expand our footprint in the public sector, we are looking for passionate, entrepreneurial talent to help shape the future of digital government services.

Why This Role Is a Game‑Changer

As a Customer Success Manager II – Public Sector Renewals, you will sit at the intersection of sales, strategy, and relationship management. You’ll own the end‑to‑end renewal lifecycle for a portfolio of high‑impact government accounts, driving revenue retention, identifying upsell opportunities, and ensuring that brighthush’s solutions continue to deliver measurable value. This is a remote‑first position that offers the flexibility to work from anywhere while staying closely connected to a collaborative, high‑performing team.

What makes this role unique?

• Direct influence on the renewal strategy for a fast‑growing public‑sector segment.
• Opportunity to partner with cross‑functional teams—including product, engineering, operations, and channel partners—to shape product enhancements that meet government needs.
• Entrepreneurial ownership of a high‑volume portfolio, with the autonomy to design and execute your own success plans.
• Competitive compensation tied to performance, with a clear path to senior leadership roles.

Key Responsibilities

• Full‑Cycle Renewal Management: Lead the quoting, negotiation, and contract execution process for all assigned public‑sector renewals, ensuring timely and accurate closures.
• Forecasting & Reporting: Maintain precise renewal forecasts in the CRM, track pipeline health, and provide regular updates to senior leadership.
• Stakeholder Collaboration: Build and nurture relationships with internal teams (sales, product, legal, finance), distribution partners, and external government stakeholders to align on objectives and drive seamless renewals.
• Upsell & Cross‑Sell Identification: Proactively surface opportunities for additional brighthush solutions—such as advanced security modules, AI‑enabled analytics, or edge‑computing services—and work with the sales team to close them.
• Churn Mitigation: Monitor account health metrics, identify at‑risk customers early, and develop remediation plans to prevent revenue loss.
• Process Optimization: Partner with operations and enablement teams to refine renewal workflows, improve CRM data quality, and implement best‑practice playbooks.
• Customer Advocacy: Serve as the voice of the customer within brighthush, delivering feedback that informs product roadmaps and service enhancements.
• Performance Metrics: Meet or exceed quarterly renewal targets, upsell quotas, and customer satisfaction scores.

Essential Qualifications

• 3‑7 years of experience in public‑sector sales, account management, or renewal management for technology solutions.
• Demonstrated track record of meeting or surpassing renewal and upsell targets in a B2B environment.
• Strong verbal and written communication skills, with the ability to present complex technical concepts to both technical and non‑technical audiences.
• Exceptional organizational abilities—capable of managing a high‑volume portfolio, multiple deadlines, and competing priorities.
• Proficiency with CRM platforms (e.g., Salesforce, Microsoft Dynamics) and standard office productivity tools (Excel, PowerPoint, Google Workspace).
• Solution‑oriented mindset with a proactive approach to problem‑solving and conflict resolution.
• Eligibility to work remotely in the United States (or other eligible regions as defined by brighthush).

Preferred Qualifications & Nice‑to‑Have Experience

• Experience selling or supporting cloud, edge, security, or AI‑driven solutions to government agencies.
• Familiarity with public‑sector procurement cycles, compliance requirements, and contract structures.
• Previous exposure to channel partner ecosystems and indirect sales models.
• Professional certifications such as AWS Certified Solutions Architect, Certified Information Systems Security Professional (CISSP), or similar.
• Background in data‑driven account planning, using analytics to drive renewal strategies.
• Experience working in a fully remote or hybrid environment with proven self‑management skills.

Core Skills & Competencies

• Contract Negotiation: Ability to navigate complex contractual language, pricing models, and legal considerations.
• Cross‑Selling & Upselling: Talent for uncovering additional value opportunities within existing accounts.
• Risk Analysis: Skill in assessing churn risk and developing mitigation tactics.
• Forecasting & Pipeline Management: Accurate revenue projection and pipeline hygiene.
• Presentation & Storytelling: Craft compelling business cases that resonate with government decision‑makers.
• Process Improvement: Continuous mindset for refining renewal workflows and operational efficiency.
• Collaboration: Strong partnership skills across product, engineering, finance, and partner teams.
• Time Management: Ability to prioritize tasks in a fast‑paced, results‑driven environment.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a Customer Success Manager II, you will have access to:

• Mentorship programs pairing you with senior leaders in the public‑sector and sales divisions.
• Internal training academies covering advanced negotiation, cloud architecture, and government compliance.
• Opportunities to transition into senior account executive, strategic partnership manager, or product specialist roles.
• Cross‑functional project assignments that broaden your exposure to product development and go‑to‑market strategy.
• Industry conferences, webinars, and certifications fully funded by brighthush.

Culture, Work Environment & Remote Flexibility

At brighthush, we believe that great work happens when people feel trusted, valued, and empowered. Our culture is built on:

• Inclusivity: A diverse workforce where every voice is heard and respected.
• Innovation: Encouragement to experiment, share ideas, and challenge the status quo.
• Collaboration: Virtual “watercooler” spaces, regular team huddles, and cross‑departmental hackathons.
• FlexBase Program: A flexible work model that lets you choose the environment—home office, coworking space, or a brighthush hub—that best supports your productivity.
• Well‑Being: Access to mental‑health resources, wellness stipends, and a supportive employee assistance program.

Compensation, Perks & Benefits

brighthush offers a market‑competitive total rewards package designed to attract and retain top talent:

• Base Salary + Variable OTE: Competitive base pay complemented by performance‑based commissions, with total on‑target earnings ranging from $100,700 to $181,300 (U.S. market).
• Equity & Stock Purchase: Eligibility for equity awards and participation in the Employee Stock Purchase Plan (ESPP).
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus wellness programs and virtual fitness classes.
• Retirement Savings: 401(k) plan with company match to help you build long‑term financial security.
• Paid Time Off: Generous PTO, holidays, parental leave, and flexible sick days.
• Learning & Development: Tuition reimbursement, certification funding, and access to an extensive library of online courses.
• Technology Stipend: Home‑office equipment allowance and high‑speed internet reimbursement.
• Community & Giving: Volunteer time off and matching donations to support causes you care about.

How to Apply

If you are ready to drive renewal success for the public sector and thrive in a fast‑moving, technology‑focused environment, we want to hear from you. Click the link below to submit your application through our secure portal.

Apply Now – Customer Success Manager II (Remote)

Equal Opportunity Commitment

brighthush is an affirmative‑action, equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic.