Strategic Customer Success Manager – Remote Leadership & High‑Impact Account Management at brighthush
About brighthush
brighthush is a trailblazer in the real‑estate technology arena, redefining how agents, brokers, and enterprises connect with their audiences. With a portfolio that spans end‑to‑end solutions—from advanced listing platforms to AI‑driven analytics—brighthush empowers its partners to unlock growth, streamline operations, and deliver exceptional customer experiences. Our mission is simple: to illuminate the path to success for every real‑estate professional we serve.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, purpose‑driven culture that values innovation, collaboration, and continuous learning. We champion a flexible work environment, offering remote opportunities across the U.S. while fostering a sense of community through virtual town halls, peer‑learning circles, and quarterly hackathons. Our leaders are mentors, not just managers, and we invest heavily in professional development—think leadership bootcamps, industry certifications, and cross‑functional project rotations.
Position Overview
We’re seeking an experienced Strategic Customer Success Manager to lead a high‑impact team that serves our most complex, enterprise‑grade customers. In this role, you’ll coach managers to build trusted relationships with senior stakeholders, craft strategic account plans, and align brighthush’s multi‑product portfolio—now rebranded as brighthush—with customers’ business priorities and growth goals. This is a remote leadership position with a travel requirement of approximately 20% to engage with key accounts and industry events.
Key Responsibilities
- Team Leadership & Coaching: Mentor a squad of Customer Success Managers, fostering a culture of accountability, continuous improvement, and data‑driven decision making.
- Strategic Account Planning: Develop and execute comprehensive account plans that align brighthush’s product suite with client objectives, ensuring measurable ROI and long‑term partnership.
- Stakeholder Engagement: Build and maintain trusted relationships with C‑suite executives, product owners, and operational leaders across client organizations.
- Product Advocacy: Serve as the bridge between clients and brighthush’s product teams, translating customer feedback into actionable product enhancements.
- Performance Metrics: Define, track, and report on key success metrics (NPS, churn, expansion revenue, usage adoption) to senior leadership.
- Cross‑Functional Collaboration: Partner with Sales, Marketing, Product, and Engineering to ensure seamless handoffs and unified customer journeys.
- Thought Leadership: Represent brighthush at industry conferences, webinars, and client workshops, positioning the brand as a thought leader in real‑estate technology.
- Travel & On‑Site Engagement: Attend client meetings, industry events, and partner summits (approximately 20% travel) to deepen relationships and gather market insights.
Essential Qualifications
- Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
- Minimum of 7 years of experience in customer success, account management, or enterprise sales, with at least 3 years in a leadership capacity.
- Proven track record of managing high‑value, complex accounts and driving multi‑year revenue growth.
- Strong analytical mindset with proficiency in CRM platforms (e.g., Salesforce, HubSpot) and data visualization tools (e.g., Tableau, Power BI).
- Exceptional communication skills—both written and verbal—across all organizational levels.
- Experience in the real‑estate technology or SaaS industry is highly desirable.
- Demonstrated ability to influence cross‑functional teams and navigate ambiguous environments.
Preferred Qualifications
- Experience managing a portfolio of enterprise‑grade clients in a B2B SaaS context.
- Background in product management or technical consulting, enabling deeper product advocacy.
- Fluency in data‑driven storytelling, with a history of presenting insights to executive audiences.
- Knowledge of real‑estate market dynamics, including MLS integrations, lead generation, and digital marketing trends.
- Prior experience leading remote teams across multiple time zones.
Core Skills & Competencies
- Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
- Relationship Building: Proven skill in cultivating long‑term, high‑trust partnerships.
- Leadership & Coaching: Passion for developing talent and fostering a high‑performance culture.
- Data Literacy: Comfort with metrics, dashboards, and deriving insights from complex data sets.
- Problem Solving: Creative and analytical approach to resolving client challenges.
- Communication: Clear, concise, and persuasive communication across all levels.
- Adaptability: Thrives in a fast‑moving, evolving environment.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is designed to accelerate. As a Strategic Customer Success Manager, you’ll have the chance to:
- Progress to Director of Customer Success or VP of Customer Experience.
- Lead cross‑functional initiatives that shape product roadmaps and go‑to‑market strategies.
- Participate in executive‑level strategy sessions, influencing the company’s direction.
- Earn industry certifications (e.g., Certified Customer Success Manager, Salesforce Administrator).
- Attend global conferences, workshops, and training programs—both virtual and in‑person.
Work Environment & Culture
Our remote-first culture is built on trust, transparency, and collaboration. You’ll enjoy:
- Flexible work hours that respect work‑life balance.
- Monthly virtual coffee chats and quarterly in‑person retreats.
- A culture of psychological safety where ideas are welcomed and feedback is constructive.
- Access to a digital knowledge hub, including recorded webinars, best‑practice playbooks, and peer‑learning forums.
- Regular recognition programs—both peer‑to‑peer and leadership‑driven.
Compensation & Benefits
While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for senior customer success leaders.
- Performance‑based bonus structure tied to account growth, retention, and team development.
- Equity options to share in the company’s long‑term success.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, parental leave, and a flexible vacation policy.
- Professional development stipend and tuition reimbursement.
- Remote work stipend covering home office setup and internet expenses.
Ready to Make an Impact?
If you’re a strategic thinker with a passion for building lasting client relationships, a knack for translating data into action, and a desire to lead a high‑performing team, we want to hear from you. Join brighthush and help shape the future of real‑estate technology—one partnership at a time.