Senior SAP Customer Service Functional Consultant – Utilities & SaaS Solutions Expert

About brighthush

brighthush is the leading provider of cloud‑based SaaS platforms that empower utilities, energy retailers, and transition providers across North America to deliver world‑class customer experiences. With more than 30 years of industry expertise and a portfolio of over 350 satisfied customers, brighthush has become synonymous with digital transformation, revenue optimization, and data‑driven operational excellence. Our mission is simple: help utilities reduce the cost to serve, increase operational efficiency, and elevate customer satisfaction through innovative technology and unparalleled service.

Why brighthush?

At brighthush, we believe that our people are our greatest asset. That’s why we are proud to be certified as a Great Place to Work® and to foster an Employee‑First culture that values collaboration, continuous learning, and work‑life balance. Whether you’re a seasoned SAP professional or an emerging talent, you’ll find a supportive environment where your ideas are heard, your growth is accelerated, and your well‑being is a top priority. With 100% remote flexibility, generous benefits, and a commitment to diversity and inclusion, brighthush offers a career that is as rewarding as it is challenging.

Position Overview

We are seeking a highly skilled Senior SAP Customer Service Functional Consultant to join our dynamic team. In this role, you will provide end‑to‑end functional support for the SAP IS‑U Customer Service (IS‑U‑CS) application for our North American utility clients. You will collaborate closely with clients, cross‑functional teams, and technical resources to gather requirements, design solutions, and deliver high‑quality implementations that drive measurable business value.

Key Responsibilities

• Lead functional analysis and design for SAP IS‑U‑CS and SAP CRM projects, ensuring alignment with client business objectives.
• Configure and customize key SAP components, including Transaction Launchers, Navigation Bars, Views, IC‑Web profiles, Organization Structures, and Alert Models.
• Develop and maintain FACT sheets and Interaction Center scripts to support seamless customer service workflows.
• Create detailed functional specifications and collaborate with technical teams to translate requirements into ABAP and Java objects.
• Perform end‑to‑end testing, defect resolution, and knowledge transfer to client support teams.
• Provide subject‑matter expertise on SAP Master Data, IS‑U Business Master Data, and Technical Master Data.
• Diagnose and troubleshoot SAP Middleware configurations, ensuring smooth integration between SAP and external systems.
• Mentor junior consultants, share best practices, and contribute to the continuous improvement of our consulting methodology.
• Stay current with the latest SAP releases, industry trends, and regulatory changes affecting utilities.

Essential Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Minimum of 5 years of hands‑on SAP experience, with a strong focus on SAP IS‑U and SAP CRM.
• Deep knowledge of SAP ECC 6.0, SAP NetWeaver ABAP, and Java stack technologies.
• Expert proficiency in ABAP programming, including familiarity with key IS‑U tables and module integration.
• Proven track record of configuring and customizing SAP IS‑U‑CS, including launchers, navigation, views, and IC‑Web profiles.
• Experience with SAP Middleware configuration and troubleshooting.
• Strong analytical, problem‑solving, and communication skills.
• Fluency in written and spoken English.

Preferred Skills & Competencies

• Experience working in a utilities environment, particularly with SAP IS‑U CCS.
• Proficiency with Microsoft Visio, Word, Excel, and incident management tools.
• Conceptual understanding of relational databases, middleware technologies, and SaaS/cloud computing.
• Ability to work independently with minimal supervision, demonstrating excellent time management and planning.
• Strong stakeholder management and collaboration across geographically dispersed teams.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. You will have access to:

• Comprehensive training programs on the latest SAP releases, cloud technologies, and industry best practices.
• Mentorship from senior consultants and subject‑matter experts.
• Opportunities to lead high‑impact projects and shape the future of utility customer service solutions.
• Cross‑functional exposure to product development, sales, and customer success teams.
• Participation in industry conferences, webinars, and certification programs.

Work Environment & Culture

brighthush thrives on a culture of innovation, collaboration, and accountability. Our remote‑first model empowers you to work from anywhere while staying connected through regular virtual huddles, knowledge‑sharing sessions, and team‑building events. We celebrate diversity, encourage open dialogue, and reward creativity. Your contributions will directly impact the success of our clients and the evolution of the utilities industry.

Compensation & Benefits

While specific salary ranges are determined by experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for senior SAP consultants.
• Performance‑based bonuses and incentive plans.
• Health, dental, vision, and life insurance coverage.
• Flexible paid time off and paid holidays.
• 401(k) matching (for U.S. employees) and retirement planning resources.
• Employee stock purchase plan (for eligible employees).
• Wellness stipend and access to mental health resources.
• Professional development stipend and access to the Bizlibrary for unlimited learning.
• Employee recognition platform with monetary rewards.
• Employee referral bonus program.
• Discounts on brighthush products and partner services.

How to Apply

If you are a passionate SAP professional ready to make a tangible impact in the utilities sector, we want to hear from you. Submit your application through our careers portal or send your resume and cover letter directly to [email protected]. Join brighthush and help shape the future of customer service for utilities worldwide.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, regardless of race, color, national origin, religion, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. If you require reasonable accommodation during the hiring process, please let us know and we will gladly provide support.