Senior Staff Full‑Stack Engineer – Customer Resiliency & System Reliability Leadership (Senior Director, Individual Contributor) – Remote‑Eligible

About brighthush

brighthush is a global technology powerhouse that is redefining the way businesses and consumers interact with digital services. With a relentless focus on innovation, security, and customer experience, brighthush empowers organizations to build resilient, scalable, and future‑ready solutions that drive real impact. Our mission is to create a world where technology is seamless, reliable, and accessible to everyone—no matter where they are.

Why Join brighthush?

At brighthush, you’ll be part of a culture that celebrates curiosity, collaboration, and continuous learning. We champion diversity of thought, encourage experimentation, and reward bold ideas that push the boundaries of what’s possible. Whether you’re a seasoned architect or an emerging leader, you’ll find a place where your expertise is valued, your growth is nurtured, and your contributions shape the future of technology.

Position Overview

We are seeking a Senior Staff Full‑Stack Engineer to lead the Customer Resiliency initiative across our global platform. In this senior director, individual contributor role, you will define the technical vision, mentor a high‑performing engineering team, and drive the modernization of our core services to ensure unparalleled reliability and performance for millions of customers worldwide. This is a remote‑eligible position with the flexibility to work from any of our U.S. locations, including McLean, Richmond, or your preferred remote setup.

Key Responsibilities

• Architectural Leadership: Design and evolve end‑to‑end solutions that guarantee system resilience, high availability, and fault tolerance across multi‑cloud environments.
• Technical Vision & Strategy: Own the long‑term roadmap for customer resiliency, aligning with business objectives and emerging industry standards.
• Mentorship & Team Development: Coach and inspire senior engineers, fostering a culture of excellence, knowledge sharing, and continuous improvement.
• Cross‑Functional Collaboration: Partner with product managers, data scientists, security teams, and operations to translate business needs into robust technical solutions.
• Innovation & Modernization: Champion the adoption of cutting‑edge technologies (e.g., serverless, event‑driven architectures, AI‑powered monitoring) to replace legacy systems.
• Performance & Reliability Engineering: Define and enforce SLAs, SLOs, and error budgets; lead blameless post‑mortems and root‑cause analyses.
• Governance & Compliance: Ensure all solutions meet regulatory requirements, data privacy laws, and internal security policies.
• Thought Leadership: Represent brighthush at conferences, meetups, and industry forums; publish whitepapers and technical blogs.

Essential Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related discipline.
• Minimum of 9 years of progressive experience in software engineering, enterprise architecture, and cloud‑native development.
• Deep expertise in at least one major cloud platform (AWS, Azure, or Google Cloud) and a proven track record of building large‑scale, resilient services.
• Proficiency in multiple programming languages, including JavaScript/TypeScript, Go, Java, Python, Rust, C#, and Scala.
• Hands‑on experience with container orchestration (Kubernetes), CI/CD pipelines, and infrastructure‑as‑code tools (Terraform, CloudFormation).
• Strong understanding of distributed systems principles, microservices architecture, and event‑driven design patterns.
• Excellent communication skills—able to articulate complex technical concepts to both technical and non‑technical stakeholders.

Preferred Qualifications

• Experience leading large, cross‑functional engineering teams in a fast‑paced, high‑growth environment.
• Background in financial services or regulated industries, with knowledge of compliance frameworks such as PCI‑DSS, SOC, or GDPR.
• Hands‑on experience with observability tools (Prometheus, Grafana, Datadog, New Relic) and automated incident response.
• Published contributions to open‑source projects or technical blogs that demonstrate thought leadership.
• Certifications in cloud architecture (e.g., AWS Solutions Architect, Azure Solutions Architect, GCP Professional Cloud Architect).

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Technical Problem Solving & Root‑Cause Analysis
• Mentorship & Talent Development
• Agile & DevOps Methodologies
• Stakeholder Management & Influence
• Risk Assessment & Mitigation
• Continuous Learning & Innovation Mindset

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the technology you build. As a Senior Staff Engineer, you’ll have the chance to transition into higher leadership roles such as Principal Engineer, Distinguished Engineer, or even executive positions like VP of Engineering or Chief Technology Officer. We invest heavily in professional development through mentorship programs, conference sponsorships, internal tech talks, and access to cutting‑edge learning platforms. Your growth is a priority—whether you’re sharpening your architectural skills, expanding your domain expertise, or preparing for a leadership trajectory.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and empowerment. Our remote‑first approach means you can work from anywhere in the United States, with optional on‑site hubs in McLean, Richmond, or other major cities. We celebrate diversity, encourage open dialogue, and foster an environment where every voice is heard. Our teams are cross‑functional, highly autonomous, and driven by a shared mission to deliver reliable, customer‑centric solutions at scale.

Compensation & Benefits

Base Salary: Competitive, commensurate with experience (USD 286,200 – 392,000 per year). Bonus & Equity: Performance‑based bonuses and equity options that align your success with the company’s growth. Health & Wellness: Comprehensive medical, dental, and vision plans, along with mental health resources and wellness stipends. Retirement: 401(k) plan with company match. Paid Time Off: Generous PTO, sick leave, and parental leave policies. Professional Development: Annual learning budget, conference travel, and access to industry certifications. Remote Work Support: Home office stipend, high‑speed internet reimbursement, and ergonomic equipment. Visa Sponsorship: Available for qualified candidates.

How to Apply

Ready to shape the future of customer resiliency at brighthush? Submit your application through our careers portal or click the link below. We’re excited to learn how your expertise and passion can help us build the most reliable, customer‑centric technology platform in the world.