Senior Technical Account Manager – Customer Success & AI Enablement Lead for Global Enterprise Solutions (AMER)
About brighthush
brighthush is a trailblazing AI‑native company redefining the future of work. We build the world’s first truly converged AI workspace that unifies tasks, documents, chat, calendar, and enterprise search into a single, context‑driven platform. Our mission is simple: empower teams to work smarter, faster, and more collaboratively by harnessing the power of generative AI and intelligent automation. At brighthush, every team member is expected to embed AI fluently into their daily workflow, and we evaluate AI fluency as a core competency in our hiring process. If you thrive in a fast‑moving, high‑impact environment and want to help shape the next wave of productivity tools, brighthush is the place for you.
Position Overview
We are seeking an experienced Senior Technical Account Manager – Customer Success & AI Enablement Lead to become a strategic partner and trusted advisor for our North American enterprise customers. In this role, you will blend deep technical expertise with a customer‑first mindset to drive adoption, optimize workflows, and unlock measurable business outcomes. You will collaborate closely with Sales, Product, Engineering, and Support to ensure each customer’s success story is scalable, sustainable, and impactful.
Key Responsibilities
- Customer Enablement & Onboarding: Lead end‑to‑end onboarding for new teams, translating functional and technical requirements into scalable brighthush solutions. Design workflows, templates, hierarchies, and automations that align with each customer’s unique processes.
- Account Health & Engagement: Monitor seat utilization, adoption trends, and stakeholder engagement. Build and execute adoption plans, conduct regular health reviews, and identify risks early to develop recovery strategies.
- Process Optimization & Solution Design: Partner with customers to map current‑state processes, identify friction points, and design future‑state workflows that leverage brighthush’s AI and automation capabilities. Deliver performance insights and continuous refinement.
- AI Enablement & Workflow Automation: Champion the adoption of brighthush AI, building custom AI agents tied to customer use cases. Provide technical training on prompt design, agent architecture, and scaling best practices.
- Customer Success & Expansion: Connect adoption metrics to business value, generate qualified upsell opportunities, and drive cross‑functional alignment for renewals, expansions, and AI upsells.
- Cross‑Functional Collaboration: Serve as the voice of the customer, translating business objectives into actionable insights for Product, Engineering, and Support. Partner with account teams to maintain alignment between delivery and success.
Essential Qualifications
- 10+ years of experience in technical account management, customer success, or solutions engineering, preferably in SaaS or enterprise software.
- Proven track record of managing large, complex enterprise accounts and driving adoption, retention, and expansion.
- Deep understanding of AI concepts, generative AI, prompt engineering, Apply for this job