Specialty Pharmacy Operations Supervisor – Remote Customer Service & Enrollment Leadership for brighthush Nationwide Team

About brighthush and the Specialty Pharmacy Landscape

brighthush is a trailblazing leader in specialty pharmacy services, dedicated to breaking down barriers that prevent patients from accessing life‑changing therapies. With a focus on patient‑centric care, brighthush partners with pharmaceutical manufacturers to streamline onboarding, qualification, and adherence, ensuring that patients receive the medications they need—on time, at an affordable cost, and with the support they deserve.

In an industry where precision, compassion, and operational excellence converge, brighthush stands out by integrating advanced technologies and data‑driven insights to deliver best‑in‑class solutions. Our centralized, custom‑designed facility—located just outside Dallas, Texas—serves as the nerve center for our non‑commercial specialty pharmacy, empowering manufacturers to extend their reach and impact.

As we continue to grow, we’re looking for a dynamic, results‑oriented Specialty Pharmacy Operations Supervisor to lead our remote customer service and enrollment teams across the United States. If you thrive in a fast‑paced, mission‑driven environment and are passionate about improving patient outcomes, we want to hear from you.

Key Responsibilities

• Team Leadership & Development: Supervise a remote contact center team of up to 20 members, providing coaching, training, and mentorship to ensure high performance and continuous improvement.
• Operational Oversight: Manage daily operations, including staffing schedules, timecard accuracy, and adherence to standard operating procedures (SOPs).
• Performance Management: Conduct recurring 1:1 development sessions, set clear performance goals, and deliver timely feedback to foster growth and accountability.
• Quality & Compliance: Monitor program adherence, quality metrics, and attendance; implement corrective and preventative actions as needed.
• Data & Reporting: Coordinate weekly, monthly, and quarterly reviews of program dashboards; present insights to senior leaders and external partners.
• Process Improvement: Identify and implement efficiencies that reduce manual work, enhance customer experience, and drive cost savings.
• Stakeholder Collaboration: Work closely with senior leadership, the Advice and Counsel Center, and cross‑functional partners to resolve complex program issues and align on strategic initiatives.
• Recruitment & Onboarding: Open job requisitions, conduct interviews, and recommend candidates for senior leadership approval.
• Client & Partner Relations: Maintain regular communication with clients and third‑party partners, ensuring expectations are met and exceeded.
• Technology & Systems: Evaluate and approve program changes related to IT, platform upgrades, and business rule modifications; report system issues promptly.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or a related field (or equivalent work experience).
• 3–5 years of experience in patient support, enrollment, or customer service operations within the specialty pharmacy or healthcare sector.
• Proven management experience, including supervising remote teams and driving performance.
• Strong communication, presentation, and time‑management skills.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) with a focus on data analysis, reporting, and documentation.
• Commitment to continuous learning—for yourself and your team.
• Ability to travel up to 10% of the time for client meetings or on‑site events.

Preferred Qualifications

• Experience with CRM systems and patient‑centric platforms.
• Knowledge of payer and benefit investigation processes.
• Background in quality improvement methodologies (Six Sigma, Lean).
• Familiarity with regulatory requirements in the specialty pharmacy space.

Core Competencies & Skills

• Leadership & Influence: Ability to inspire and guide a geographically dispersed team toward shared goals.
• Analytical Thinking: Strong data‑driven decision‑making skills, with the capacity to translate metrics into actionable insights.
• Customer‑Centric Mindset: Deep empathy for patients and a commitment to delivering exceptional service.
• Adaptability: Comfortable navigating change in a dynamic, technology‑heavy environment.
• Collaboration: Skilled at building relationships across departments and with external partners.
• Project Management: Proven track record of managing multiple initiatives simultaneously while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Supervisor, you’ll have access to:

• Structured leadership training programs that cover coaching, conflict resolution, and strategic planning.
• Mentorship from senior leaders who are passionate about nurturing talent.
• Opportunities to lead cross‑functional projects, expanding your skill set beyond day‑to‑day operations.
• Access to industry conferences, webinars, and certification courses to stay ahead of emerging trends.
• Clear career pathways to roles such as Director of Operations, Program Manager, or Senior Business Analyst.

Work Environment & Culture at brighthush

We’re a remote‑first organization that values flexibility, autonomy, and collaboration. Our culture is built on:

• Inclusivity: We celebrate diverse perspectives and encourage every team member to bring their authentic self to work.
• Innovation: Continuous improvement is at the heart of everything we do, from patient onboarding to technology adoption.
• Team Spirit: Regular virtual town halls, team‑building activities, and open‑door communication foster a sense of belonging.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and wellness programs help you recharge.

Compensation & Benefits

We offer a competitive salary range of $68,500 – $87,930 per year, commensurate with experience and qualifications. In addition to base pay, you’ll enjoy:

• Health, dental, and vision coverage.
• 401(k) plan with company match.
• Health Savings Account (HSA) options.
• Flexible Spending Accounts (FSA) for dependent care and medical expenses.
• Paid time off (vacation, sick leave, holidays).
• Short‑ and long‑term disability coverage.
• Paid parental leave.
• Wellness initiatives, including gym reimbursements and mental health resources.
• Early wage access through myFlexPay.
• Work‑from‑home stipend and equipment support.

Remote Work Requirements

All U.S. residents are eligible to apply. Your remote workspace must meet the following technical specifications:

• Secure, high‑speed broadband connection (DSL, Cable, or Fiber).
• Download speed of at least 15 Mbps.
• Upload speed of at least 5 Mbps.
• Ping rate no greater than 30 ms.
• Hardwired connection to the router.
• Surge protector with network line protection for company‑issued equipment.

We will provide the necessary computer, technology, and equipment; you will be responsible for maintaining a quiet, private, and distraction‑free environment.

Application Process

Ready to join a mission‑driven team that’s reshaping specialty pharmacy? Submit your application through the brighthush careers portal. The application window closes on November 20, 2026. We encourage you to apply early—opportunities like this don’t last long.

Thank you for considering a career with brighthush. We look forward to exploring how your expertise can help us deliver life‑changing therapies to patients faster and more efficiently.

Apply Today

Click the link below to submit your application and take the first step toward a rewarding career at brighthush.