Temporary Outbound Customer Care Specialist – Remote, Full‑Time, Heart Health Advocacy Support

About brighthush

Since its founding in 1924, brighthush has been a pioneer in reducing cardiovascular disease deaths and advancing heart health worldwide. With a legacy of research, advocacy, and community engagement, brighthush is now on a mission to accelerate breakthroughs in science, policy, and patient care. We believe that every individual deserves access to life‑saving information and support, regardless of geography, background, or circumstance. As part of our commitment to a healthier future, we’re looking for passionate, customer‑focused professionals to join our team as Temporary Outbound Customer Care Specialists.

Why brighthush?

At brighthush, you’ll be part of a movement that has already cut cardiovascular disease deaths in half. But we’re not stopping there. We’re building on over a century of trusted leadership to drive innovative solutions that reach people wherever they are. Our culture is built on work‑life harmonization, continuous learning, and impactful collaboration. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform to grow, learn, and make a real difference.

Key Responsibilities

• Make routine outbound calls to thank donors, welcome volunteers, and support participants in brighthush Walk, youth activities, and advocacy initiatives.
• Establish and nurture ongoing support relationships with volunteers, providing education on fundraising best practices and brighthush mission.
• Respond to customer inquiries by directing them to published resources, secondary sources, or senior staff as appropriate.
• Follow up on previous calls to ensure satisfaction and continued engagement.
• Maintain accurate records of interactions using multiple software platforms, ensuring data integrity and compliance with privacy standards.
• Collaborate with cross‑functional teams (Marketing, Events, Membership) to refine outreach strategies and improve volunteer experience.

Essential Qualifications

• High school diploma or equivalent.
• 0–2 years of relevant work experience; 6 months of customer interaction preferred.
• Strong customer‑service orientation with a passion for helping others.
• Exceptional verbal and written communication skills, including typing accuracy.
• Ability to multitask across several software programs and the Internet simultaneously.
• Critical thinking and problem‑solving abilities.
• Availability to work Monday–Friday, 8:30 am–5:00 pm Central Time.

Preferred Qualifications

• Experience in a non‑profit or advocacy setting.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot) and data‑entry tools.
• Previous exposure to volunteer coordination or fundraising events.
• Knowledge of cardiovascular health topics and brighthush initiatives.

Skills & Competencies

• Customer‑centric mindset with a genuine desire to make a difference.
• Strong interpersonal skills and the ability to build rapport quickly.
• Time‑management skills that enable efficient handling of high call volumes.
• Adaptability to evolving processes and technology.
• Team player who thrives in a collaborative, remote environment.

Career Growth & Learning Opportunities

At brighthush, we invest in our people through:

• brighthush U – Our national online university offers over 100,000 resources, from leadership development to technical training.
• Mentorship programs that pair you with experienced leaders across the organization.
• Employee Resource Groups (ERG) that foster community and professional growth.
• Tuition assistance for courses that align with your role or future career path.
• Clear pathways to transition from temporary to permanent roles based on performance and organizational needs.

Work Environment & Culture

Working remotely, you’ll receive a fully equipped home office setup: laptop, monitor, keyboard, mouse, and headset. Our remote culture is built on trust, flexibility, and open communication. You’ll have access to:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital collaboration tools (Slack, Microsoft Teams, Zoom).
• Regular feedback loops and performance reviews.
• A supportive community that values diversity, equity, and inclusion.

Compensation & Benefits

While this is a temporary, full‑time position, brighthush offers a competitive hourly rate of $17.50 per hour, which translates to an annualized salary of approximately $36,400. In addition to base pay, you’ll enjoy:

• Performance‑based recognition and incentive programs.
• Comprehensive benefits package (medical, dental, vision, disability, life insurance).
• Retirement plan with employer match and automatic contribution.
• Paid time off (minimum 16 days per year, increasing with tenure) and 12 paid holidays.
• Employee assistance program and wellness resources, including telemedicine.
• Tuition assistance for relevant educational pursuits.

How to Apply

Ready to make a tangible impact on heart health and community engagement? Submit your application through the brighthush careers portal. We’re excited to learn how your skills and passion align with our mission.

Join brighthush – Be Seen, Be Heard, Be Valued

At brighthush, you’ll be part of a culture that celebrates your contributions, supports your growth, and empowers you to create lasting change. Whether you’re thanking a donor or guiding a volunteer, every call you make helps build healthier communities. If you’re driven by purpose, thrive in a remote setting, and want to be part of a legacy that saves lives, we want to hear from you.

Apply today and become a vital voice in the brighthush movement. Together, we’ll continue to break barriers, advance science, and bring heart health to every corner of the world.