Veterinary Customer Development Consultant – Virtual Engagement & Inside Sales Technical Lead, Brighthush Pet Health Division

About Brighthush and the Pet Health Industry

Brighthush is a global pioneer in animal health, dedicated to improving the lives of pets and livestock through science, innovation, and compassionate care. Our mission is to enrich the lives of animals, their owners, and the communities that depend on them by delivering cutting‑edge products and services that prevent and treat disease. In a rapidly evolving veterinary landscape, Brighthush stands at the forefront of research, digital transformation, and customer partnership, ensuring that every animal receives the best possible care.

As part of the Brighthush Pet Health Division, we focus on companion animals—dogs, cats, and other household pets—providing a full spectrum of therapeutics, vaccines, parasiticides, and pain management solutions. Our commitment to scientific excellence, ethical stewardship, and customer success drives us to create lasting relationships with veterinarians, practice owners, and pet owners worldwide.

Why Join Brighthush?

• Diverse & Inclusive Culture: We celebrate differences and believe that diverse perspectives fuel innovation. Every team member is empowered to bring fresh ideas, challenge the status quo, and grow professionally.
• Remote‑First Flexibility: Work from anywhere while staying connected to a vibrant, collaborative community. Our remote‑first model supports work‑life balance and reduces commute stress.
• Career Growth & Continuous Learning: Access to internal training programs, mentorship, and cross‑functional projects that accelerate your career trajectory.
• Competitive Compensation & Comprehensive Benefits: A robust package that includes base salary, performance bonuses, 401(k) matching, health, dental, vision, and wellness programs.
• Impactful Work: Your expertise will directly influence veterinary practice outcomes, improve animal health, and enhance the pet‑owner experience.

Position Overview

As the Veterinary Customer Development Consultant within the Brighthush US Pet Health Business Unit, you will serve as the technical anchor and strategic partner for our Inside Sales team. Your role mirrors that of a field‑based Regional Consulting Veterinarian but is focused on virtual engagement, digital channels, and inside sales collaboration. You will deliver high‑impact scientific education, product consultation, and clinical objection handling to veterinary practices, corporate veterinary accounts, and our inside sales representatives through phone, video platforms, and virtual webinars.

Key Responsibilities

1. Commercial & Technical Partnership (Inside Sales Support)

• Act as the dedicated clinical and technical subject‑matter expert for the Inside Sales team across key therapeutic areas—parasiticides, therapeutics, vaccines, and pain management.
• Collaborate with Inside Sales representatives on high‑value outbound and inbound virtual customer interactions, providing consultative technical support and overcoming clinical hurdles.
• Deliver agile, real‑time technical answers and clinical context that empower Inside Sales reps to drive brand conversion, customer loyalty, and revenue growth.
• Maintain up‑to‑date knowledge of Brighthush product portfolios, competitor offerings, emerging veterinary trends, and peer‑reviewed literature to ensure scientific credibility.
• Participate in quarterly sales strategy meetings, providing insights on product positioning, market trends, and customer feedback.

2. Virtual Customer Education & Engagement

• Design and deliver engaging, high‑impact virtual lunch‑and‑learns, continuing education webinars, staff training sessions, and product presentations to veterinary hospital staff, practice managers, and veterinarians.
• Master virtual engagement tools (Zoom, Teams, Webex) and presentation techniques to create compelling, interactive digital learning environments.
• Support pre‑launch, launch, and post‑launch technical campaigns for new and existing Brighthush product lines within the Inside Sales footprint.
• Collaborate with the Digital Marketing team to develop multimedia content—slides, videos, infographics—that enhances learning outcomes.
• Collect and analyze feedback from virtual sessions to continuously improve content quality and relevance.

3. Medical Acumen & Training

• Maintain an advanced level of technical proficiency and scientific literacy regarding Brighthush products, competitor profiles, emerging veterinary trends, and peer‑reviewed literature.
• Partner with Pet Health Training Managers to design and deliver technical training modules that elevate the clinical acumen of Inside Sales specialists.
• Uphold strict regulatory, medical, and ethical standards across all commercial interactions, including limited, process‑directed triage for adverse event and product performance inquiries.
• Serve as a resource for internal teams on product updates, regulatory changes, and best practices for veterinary communication.

Essential Qualifications

• Education: Doctor of Veterinary Medicine (DVM, VMD, or equivalent) from an AVMA‑accredited veterinary program.
• Licensure: Active, unencumbered veterinary license to practice in at least one U.S. jurisdiction.
• Clinical Experience: Minimum of 5 years of clinical veterinary practice experience in companion animal or mixed animal practice (with a companion animal focus), or equivalent experience within the animal health industry as a technical consultant.
• Virtual Fluency: Proven experience communicating complex scientific/medical data effectively over phone, video conference platforms (Teams, Zoom), and virtual webinars.
• Agility & Planning: Strong self‑direction, time management, and organizational skills with the ability to manage high‑volume daily virtual interactions with minimal supervision.

Preferred Qualifications & Differentiators

• Consultative Influence: Demonstrated track record of partnering with commercial/sales teams to educate customers and influence prescribing behavior through scientific differentiation.
• Digital Presentation Mastery: Exceptional verbal, written, and multimedia presentation skills, with proven ability to maintain audience engagement in remote/digital settings.
• Experience with veterinary practice management software (e.g., Vetware, Cornerstone) and CRM systems (e.g., Salesforce).
• Knowledge of veterinary regulatory frameworks (FDA, USDA, state veterinary boards) and product labeling requirements.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.

Skills & Competencies for Success

• Strategic Thinking – Ability to align technical expertise with business objectives and sales strategies.
• Communication Excellence – Clear, concise, and persuasive communication across multiple channels.
• Customer‑Centric Mindset – Deep empathy for veterinary professionals and their clients.
• Adaptability – Thrive in a fast‑paced, evolving environment with shifting priorities.
• Data‑Driven Decision Making – Use metrics and feedback to refine educational content and sales support.
• Team Collaboration – Work seamlessly with cross‑functional teams (Sales, Marketing, R&D, Regulatory).

Career Growth & Learning Opportunities

At Brighthush, your career path is designed to evolve with your ambitions. As a Veterinary Customer Development Consultant, you will:

• Progress to senior consulting roles, such as Lead Veterinary Consultant or Regional Veterinary Advisor.
• Transition into product management, clinical affairs, or veterinary education leadership positions.
• Participate in leadership development programs, mentorship, and cross‑functional projects that broaden your skill set.
• Attend national veterinary conferences (VMX, WVC) and internal training sessions to stay ahead of industry trends.
• Leverage Brighthush’s global network to collaborate with international veterinary experts and research teams.

Work Environment & Company Culture

• Remote‑First Work: Work from your home office with access to virtual collaboration tools and a supportive remote community.
• Flexible Scheduling: Balance your professional and personal commitments while meeting customer needs across time zones.
• Inclusive Community: Participate in 9 Employee Resource Groups that celebrate diversity, equity, and inclusion.
• Well‑Being Focus: Access to wellness programs, employee assistance, fitness benefits, and mental health resources.
• Team Spirit: Regular virtual team huddles, knowledge sharing sessions, and informal social events.

Compensation, Perks, and Benefits

Brighthush offers a competitive total rewards package designed to attract, retain, and motivate top talent. While specific figures may vary based on experience, the base salary for this role is expected to range from $118,400 to $175,000 annually. In addition:

• Performance‑based annual bonus opportunities.
• Up to 6% 401(k) matching.
• Health, dental, vision, and prescription drug coverage.
• Flexible benefits options (e.g., dependent care, health savings accounts).
• Paid time off, including two week‑long shutdowns (mid‑summer and year‑end) plus PTO.
• 8‑week parental leave.
• Relocation assistance for eligible candidates.
• Well‑being benefits: employee assistance program, fitness subsidies, and wellness challenges.
• Access to professional development resources and tuition reimbursement for relevant courses.

Travel Requirements

While the role is primarily remote, you will be expected to travel up to 10–15% of the time for:

• Annual national sales conferences.
• Key veterinary congresses (e.g., VMX, WVC).
• Selective headquarters meetings and product launch events.

Diversity, Equity, and Inclusion

Brighthush is an equal‑opportunity employer committed to fostering a diverse and inclusive workforce. We encourage candidates from all backgrounds—including underrepresented groups—to apply, even if they do not meet every single qualification. Your unique perspective is valuable to our mission of improving animal health worldwide.

How to Apply

If you are passionate about veterinary science, customer engagement, and digital innovation, we invite you to join our team. Click the link below to submit your application and take the next step in your career with Brighthush.

Brighthush Commitment to Ethical Hiring

Brighthush may use automated tools, including AI, to support parts of our recruitment process—such as reviewing applications against job‑related criteria and transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Brighthush Workforce Privacy Notice.

Brighthush is an EEO/Affirmative Action Employer

Brighthush does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.