Weekend Technical Customer Support Engineer – EMEA – AI Platform – TypeScript & React – High Impact, Fast‑Paced, Remote (GMT+2)

About brighthush

brighthush is a trailblazing AI platform that empowers businesses to build, launch, and scale intelligent applications with unprecedented speed and reliability. By combining cutting‑edge machine learning models, a developer‑friendly SDK, and a robust cloud‑native architecture, we enable our customers—ranging from startups to Fortune 500 enterprises—to focus on product innovation while we handle the heavy lifting of AI integration, data management, and operational resilience.

Our mission is simple: make AI accessible, reliable, and scalable for every developer, no matter how technical they are. To achieve this, we invest heavily in product excellence, customer success, and a culture that thrives on rapid iteration, clear communication, and relentless curiosity.

Why This Role Matters

As a Weekend Technical Customer Support Engineer, you will be the frontline hero for our most critical customers during the high‑traffic weekend window (Thursday through Monday). Your expertise will directly influence customer satisfaction, platform reliability, and the continuous improvement of our AI services. You’ll not only resolve issues but also shape the future of our product by turning real‑world challenges into actionable enhancements.

Key Responsibilities

• Resolve Customer Issues – Diagnose and fix bugs, performance bottlenecks, and integration problems in customer applications. Your solutions should be clear, concise, and actionable, ensuring that non‑technical users can quickly understand and implement fixes.
• Product & Platform Improvement – Every ticket you close is an opportunity to refine our underlying platform. You’ll collaborate with engineering to update the AI SDK, backend services, and infrastructure, preventing similar incidents from recurring.
• Knowledge Base Stewardship – Maintain and expand both public and internal documentation. This includes troubleshooting guides, best‑practice articles, and a living FAQ that evolves with new features and customer feedback.
• Automation & Efficiency – Build and maintain scripts, bots, and monitoring tools that automate repetitive tasks. By streamlining workflows, you’ll increase your capacity to support hundreds of customers daily.
• Incident Management – Serve as the first point of contact for platform incidents during your shift. Manage status updates, coordinate with cross‑functional teams, and communicate transparently with affected customers.

Essential Qualifications

• Proven experience as a Technical Support Engineer, Customer Success Engineer, or similar role in a SaaS or AI‑centric environment.
• Strong background in TypeScript and React, with a deep understanding of modern web application fundamentals (HTTP, RESTful APIs, authentication, databases).
• Demonstrated ability to debug production issues using logs, traces, and minimal reproducible test cases.
• Systems and architecture thinking: familiarity with scalability, reliability, performance, and basic security principles.
• Excellent written communication skills: you can explain complex technical concepts in simple, audience‑appropriate language.
• Track record of closing 50+ tickets per day in a high‑volume support environment.
• Fluency in English (both written and spoken). Additional European languages are a plus.

Preferred Qualifications

• Experience with AI/ML platforms, SDKs, or cloud‑native services.
• Knowledge of infrastructure‑as‑code tools such as CDK or Terraform, and containerization with Docker.
• Familiarity with observability tools (OpenTelemetry, Grafana) and event‑driven architectures (Temporal, Hono).
• Background in pre‑sales or post‑sales engineering, providing a holistic view of the customer journey.
• Prior exposure to the brighthush stack: Postgres, Redis, ClickHouse, Tailwind, Drizzle ORM, and cloud providers like Cloudflare and AWS.

What You’ll Gain

• Career Growth – After 6–12 months, we actively support transitions into full‑time software engineering, pre‑sales, or post‑sales engineering roles, depending on your interests and strengths.
• Learning & Development – Access to internal training programs, conference sponsorships, and mentorship from senior engineers and product leaders.
• Impact & Visibility – Your work directly influences product roadmaps, customer retention, and the overall success of brighthush’s AI platform.
• Flexibility – While this role covers weekends (Thursday–Monday) in GMT+2, we offer a flexible schedule for other roles that fit your lifestyle.

Work Environment & Culture

brighthush thrives on a culture of speed, excellence, and hunger. Our operating principles guide every decision:

1. We ship fast – Rapid iteration, quick feedback loops, and a bias for action keep us ahead of the curve.
2. We strive for excellence – Attention to detail, clean code, and user‑centric design are non‑negotiable.
3. We are hungry – We push boundaries, take calculated risks, and celebrate bold achievements.

Our team is distributed across Europe, the Middle East, and Africa, with a strong preference for in‑office collaboration in our San Francisco hub. For exceptional candidates, we welcome remote work provided you can operate in US time zones and travel to the office regularly.

Compensation & Benefits

Competitive salary range: $60,000 – $120,000 USD per year, plus equity that scales with seniority and location. Additional benefits include:

• Unlimited AI token budget to experiment and innovate.
• Take‑what‑you‑need vacation policy.
• Comprehensive healthcare, vision, and dental coverage.
• Daily lunches, dinners, and snacks in the office.
• Guaranteed opportunity to produce the best work of your career.

Technical Stack

Our engineering playground is built on a modern, cloud‑native stack:

• Languages & Frameworks: TypeScript, React, AI SDK, Tailwind, Hono, Drizzle ORM.
• Databases & Caching: Postgres, Redis, ClickHouse.
• Infrastructure: IaC with CDK and Terraform, Docker, OpenTelemetry, Temporal.
• Cloud & Services: Cloudflare, AWS, OpenAI, Anthropic, Google Cloud.

How to Apply

Ready to join a team that values speed, quality, and impact? Click the link below to submit your application and become part of brighthush’s mission to democratize AI for developers worldwide.