Youth Program Customer Success Manager – Remote Part‑Time Role Driving Entrepreneurial Impact for Emerging Leaders

About brighthush – Empowering the Next Generation of Entrepreneurs

At brighthush, we believe that every young person holds the seed of a future business leader. Our mission is to transform raw ideas into thriving ventures by providing hands‑on programs, mentorship, and a wealth of resources that build confidence, skill, and real‑world experience. As a fast‑growing organization dedicated to youth development, we partner with schools, community groups, and industry innovators to create a vibrant ecosystem where creativity meets execution. Joining brighthush means becoming part of a purpose‑driven team that celebrates curiosity, champions resilience, and measures success by the stories of young entrepreneurs who launch their first ventures.

Why This Role Matters

The Youth Program Customer Success Manager is the linchpin that keeps our entrepreneurial programs running smoothly. In a remote, part‑time capacity (approximately 1–2 hours per week, with the potential to expand as our partner network grows), you will be the trusted point of contact for community partners, facilitators, and participants. Your organizational prowess and youth‑centric mindset will ensure that every program milestone is met, every participant feels supported, and every partner experiences the value of collaborating with brighthush. This is an ideal opportunity for someone who thrives on juggling multiple moving pieces, turning strategic plans into tangible outcomes, and making a measurable difference in the lives of young innovators.

Key Responsibilities – What You’ll Own Every Week

• Program Timeline Management: Create, maintain, and adjust program schedules, meeting calendars, and deliverable trackers to keep all activities on track.
• Documentation & Record Keeping: Organize participant records, program documentation, and partner contracts within brighthush’s platform and shared drives.
• Cross‑Functional Communication: Serve as the primary liaison between facilitators, community partners, and internal teams, ensuring alignment on goals, expectations, and deadlines.
• Proactive Issue Resolution: Identify potential challenges early, follow up with stakeholders, and coordinate corrective actions to keep programs moving forward.
• Partner Reporting & Updates: Compile weekly and monthly status reports, share program metrics, and respond promptly to partner requests for participant information.
• Responsibility Clarification: Ensure every stakeholder understands their role, responsibilities, and key dates, reducing ambiguity and fostering accountability.
• Data Accuracy & Analytics: Maintain up‑to‑date program data, track attendance, engagement, milestones, and completion rates, and generate insights for continuous improvement.
• Feedback & Storytelling: Collect participant feedback, success stories, and showcase examples of student work to highlight program impact.
• Tool Stewardship: Leverage Google Workspace, spreadsheets, project‑management platforms, and virtual meeting tools to streamline workflows.
• Continuous Improvement: Recommend process enhancements based on data trends, participant feedback, and emerging best practices in youth entrepreneurship.

Essential Qualifications – The Foundations You Bring

• Minimum 1 year of experience in program management, youth development, education, entrepreneurship, community programming, or a closely related field.
• Demonstrated ability to organize complex projects, manage multiple deadlines, and keep detailed records with precision.
• Exceptional written and verbal communication skills—clear, friendly, and professional.
• Proven track record of building and nurturing relationships with external partners while holding them accountable in a supportive manner.
• Strong self‑motivation and the capacity to work independently in a fully remote environment.
• Proficiency with digital collaboration tools, especially Google Workspace (Docs, Sheets, Slides, Calendar), project‑management software (e.g., Asana, Trello, Monday.com), and video‑conferencing platforms (Zoom, Google Meet).
• Detail‑oriented mindset with the ability to spot problems early, propose solutions, and take initiative without constant supervision.

Preferred Qualifications – What Sets You Apart

• Experience supporting entrepreneurs, small businesses, or startup incubator programs.
• Background coordinating mentors, workshops, or community partnership initiatives.
• Familiarity with youth entrepreneurship curricula or experiential learning models.
• Knowledge of data‑driven program evaluation and impact measurement.
• Previous remote work experience, especially in a part‑time or contract capacity.

Core Skills & Competencies

• Project Management: Ability to break down large initiatives into actionable tasks, set realistic timelines, and monitor progress.
• Relationship Management: Empathy, active listening, and diplomatic communication to foster trust with partners and participants.
• Analytical Thinking: Comfort interpreting attendance data, engagement metrics, and feedback to drive program refinements.
• Adaptability: Flexibility to pivot when program needs shift, and resilience in handling unexpected challenges.
• Technology Savvy: Quick adoption of new software tools and platforms that enhance efficiency.

Tools & Technologies You’ll Use

• Google Workspace (Docs, Sheets, Slides, Calendar, Drive)
• Project‑management platforms such as Asana, Trello, or Monday.com
• Virtual meeting tools – Zoom, Google Meet, Microsoft Teams
• Data collection & survey tools – Google Forms, Typeform
• CRM or participant‑management systems used by brighthush

Career Growth & Learning Opportunities

While this role begins as a part‑time contract, brighthush is committed to recognizing talent and expanding responsibilities as our program portfolio grows. Successful Customer Success Managers may transition into full‑time program leadership positions, oversee multiple youth initiatives, or move into strategic partnership development. We provide access to professional development resources, including webinars on youth entrepreneurship, certifications in project management (e.g., PMP, CAPM), and mentorship from senior leaders within the organization.

Culture & Work Environment at brighthush

brighthush cultivates a collaborative, inclusive, and mission‑driven culture. Even though the role is remote, you’ll be part of a vibrant community that values:

• Purpose‑First Mindset: Every task is tied to the larger goal of empowering young innovators.
• Transparency: Open communication channels, regular check‑ins, and shared dashboards keep everyone informed.
• Flexibility: We understand the importance of work‑life balance, especially for part‑time contributors.
• Diversity & Inclusion: A commitment to serving youth from varied backgrounds and ensuring equitable access to resources.
• Celebration of Wins: From a participant’s first pitch to a partner’s successful cohort launch, we spotlight achievements across the organization.

Compensation, Perks & Benefits

Compensation for this part‑time contract is competitive and commensurate with experience. In addition to hourly pay, brighthush offers:

• Flexible scheduling to accommodate other commitments.
• Access to a library of entrepreneurship resources, webinars, and e‑books.
• Opportunities to attend virtual (and occasional in‑person) industry events at no cost.
• Professional development stipend for certifications or courses relevant to youth program management.
• Recognition programs that highlight outstanding contributions.

How to Apply – Take the Next Step Toward Impactful Work

If you are organized, passionate about youth empowerment, and ready to turn plans into action for the next generation of entrepreneurs, we want to hear from you. To apply, click the link below and submit your resume, a brief cover letter outlining your relevant experience, and any examples of past program work or success stories you’ve helped craft.

Apply to this role at brighthush

Join brighthush and Make a Difference

At brighthush, your contribution directly fuels the entrepreneurial journey of young people who might otherwise lack the resources to bring their ideas to life. By ensuring our programs run flawlessly, you become an essential catalyst for innovation, confidence, and community impact. Don’t miss the chance to be part of a forward‑thinking organization where your organizational talent translates into real‑world success stories. Apply today and help shape the future of youth entrepreneurship!