Bilingual Customer Service Representative – Remote, English & Spanish – Full‑Time, Customer Experience Specialist with Strong Communication, Analytical & Problem‑Solving Skills

About brighthush

brighthush is a forward‑thinking financial services firm that empowers its employees to deliver exceptional customer experiences across the United States. With a mission to protect families and communities through innovative insurance solutions, brighthush has grown into a trusted partner for millions of policyholders. Our culture is built on collaboration, continuous learning, and a commitment to diversity and inclusion. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your voice matters and your growth is a priority.

Role Overview

As a Bilingual Customer Service Representative at brighthush, you will be the frontline advocate for our policyholders, ensuring that every interaction is handled with empathy, efficiency, and professionalism. Working remotely from anywhere in the United States, you will manage a high volume of inbound and outbound communications, resolve complex issues, and contribute to our mission of delivering world‑class service. This role is ideal for individuals who thrive in fast‑paced, independent settings and who are passionate about helping people navigate their financial security.

Key Responsibilities

• Customer Interaction: Respond to inbound calls, emails, and chat inquiries in both English and Spanish, providing accurate information and solutions.
• Issue Resolution: Diagnose and resolve policy, billing, and account questions, escalating when necessary to specialized teams.
• Data Management: Accurately enter and update customer information in brighthush’s CRM and document systems (Microsoft Word, Excel, OnBase).
• Process Improvement: Identify recurring issues and collaborate with cross‑functional teams to streamline processes and enhance customer satisfaction.
• Compliance & Quality: Adhere to all regulatory and company policies, ensuring every interaction meets quality standards and confidentiality requirements.
• Team Collaboration: Participate in virtual team meetings, share best practices, and support peers in achieving shared goals.
• Continuous Learning: Engage in ongoing training modules to stay current on product knowledge, industry trends, and new technologies.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 1–2 years of customer service experience, preferably in a call center or financial services environment.
• Fluency in English and Spanish (written and verbal) with strong communication skills in both languages.
• Proven ability to work independently, manage multiple tasks, and meet performance metrics.
• Strong analytical and problem‑solving skills, with a track record of turning challenges into opportunities.
• Comfortable using Microsoft Office Suite (Word, Excel) and experience with document management systems such as OnBase.
• Excellent time‑management skills and a commitment to delivering high‑quality service.

Preferred Qualifications

• Experience in the insurance or finance industry, with knowledge of policy terms and billing processes.
• Familiarity with customer relationship management (CRM) platforms and ticketing systems.
• Previous remote work experience, demonstrating self‑discipline and strong communication in a virtual setting.
• Certification or coursework in customer service excellence, conflict resolution, or related fields.
• Demonstrated ability to handle high‑volume, fast‑paced environments while maintaining accuracy.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both English and Spanish.
• Technical Proficiency: Comfortable navigating multiple software applications and quickly learning new tools.
• Problem‑Solving: Analytical mindset with the ability to diagnose issues and propose effective solutions.
• Adaptability: Ability to adjust to changing priorities, new processes, and evolving customer needs.
• Team Player: Collaborative attitude, willing to share knowledge and support colleagues.
• Customer‑Centric: Passion for delivering exceptional service and building lasting relationships.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Bilingual Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your success.
• Regular training sessions covering product updates, industry best practices, and advanced customer service techniques.
• Clear career pathways, including opportunities to move into senior support roles, team leadership, or specialized product teams.
• Access to a digital learning library, webinars, and certifications that enhance your skill set and marketability.
• Annual performance reviews that provide actionable feedback and recognition for your achievements.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative community. You’ll enjoy:

• Flexible scheduling options that respect your work‑life balance.
• Regular virtual town halls, team‑building events, and cross‑departmental projects.
• A culture that celebrates diversity, inclusion, and the unique perspectives each team member brings.
• Access to a dedicated IT support team that ensures your home office setup is seamless.
• A transparent communication style, where your ideas and feedback are valued and acted upon.

Compensation & Benefits

While the exact salary will be determined based on experience and qualifications, brighthush offers a competitive compensation package that includes:

• Competitive base salary with performance‑based bonuses.
• 401(k) plan with company matching to help you build long‑term wealth.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Comprehensive health, dental, and vision insurance plans for you and your family.
• Tuition reimbursement program to support your continued education and professional development.
• Parental leave policy that supports new parents with paid time off and flexible return‑to‑work options.
• Employee assistance program (EAP) for mental health and well‑being support.
• Regular wellness initiatives, such as virtual fitness classes and mindfulness sessions.

How to Apply

Ready to join a team that values your bilingual skills, customer‑centric mindset, and drive for excellence? Submit your application through the brighthush careers portal. We look forward to learning how you can contribute to our mission of protecting families and building a brighter future for all.