Customer Care Solutionist – Residential Order Management & Remote Support Specialist (Full‑Time, Georgia)

About brighthush

brighthush is a leading innovator in the flooring industry, renowned for delivering high‑quality residential and commercial solutions that combine durability, style, and sustainability. With a global footprint and a commitment to excellence, brighthush empowers homeowners and businesses alike to transform spaces into inspiring environments. Our mission is simple yet powerful: to provide exceptional products and unparalleled customer experiences that brighten every home and workplace.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We foster a culture of collaboration, continuous learning, and empowerment—where every voice is heard and every contribution matters. As a remote‑first organization, we give you the flexibility to work from anywhere in Georgia while staying connected to a vibrant, supportive community of professionals who share your passion for quality and service.

Role Overview

As a Customer Care Solutionist – Residential, you will be the frontline champion for our residential customers, ensuring seamless order processing, swift issue resolution, and lasting relationships. You will work closely with cross‑functional teams—including Sales, Logistics, and Product—to deliver a flawless customer journey from inquiry to delivery. This role is ideal for someone who thrives in a dynamic environment, loves problem‑solving, and is eager to grow within a fast‑growing industry.

Key Responsibilities

• Order Management: Receive, validate, and process residential orders with precision, ensuring accurate data entry into our Salesforce system and timely communication with customers.
• Issue Resolution: Act as the primary point of contact for customer inquiries, complaints, and returns, employing analytical thinking to diagnose root causes and implement effective solutions.
• Relationship Building: Cultivate strong, trust‑based relationships with residential clients, providing personalized support and proactive updates throughout the order lifecycle.
• Data Analysis & Reporting: Utilize Microsoft Excel and Tableau to generate insights on order trends, customer satisfaction metrics, and process bottlenecks, presenting findings to senior stakeholders.
• Process Improvement: Identify opportunities to streamline workflows, reduce cycle times, and enhance the overall customer experience, collaborating with cross‑functional teams to implement best practices.
• Travel & On‑Site Support: Travel 2–3 times per year to regional distribution centers or customer sites to conduct on‑site order verification, product sampling, and relationship building.
• Compliance & Quality Assurance: Ensure all customer interactions and order processes adhere to brighthush policies, industry regulations, and quality standards.

Essential Qualifications

• High school diploma or GED (Bachelor’s degree preferred).
• Minimum of 2 years of customer service or order management experience in a fast‑paced environment.
• Proficiency in Microsoft Outlook and Excel, including advanced functions such as pivot tables, VLOOKUP, and data visualization.
• Experience with Salesforce and Tableau is highly desirable.
• Strong written and verbal communication skills in English.
• Exceptional problem‑solving abilities and a customer‑centric mindset.
• Self‑motivated, organized, and able to manage multiple priorities simultaneously.
• Willingness to travel 2–3 times per year within Georgia.

Preferred Qualifications

• Experience in the flooring or manufacturing industry.
• Knowledge of supply chain logistics and inventory management.
• Prior exposure to remote work tools and virtual collaboration platforms.
• Certified Salesforce Administrator or Tableau Desktop Specialist.
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Skills & Competencies

• Customer Advocacy: Passionate about delivering outstanding service and turning challenges into opportunities.
• Analytical Thinking: Ability to dissect complex problems, identify patterns, and propose data‑driven solutions.
• Communication: Clear, concise, and empathetic communication across all levels of the organization.
• Adaptability: Comfortable navigating change, learning new tools, and adjusting to evolving priorities.
• Team Collaboration: Proven track record of working effectively with cross‑functional teams to achieve shared goals.
• Time Management: Skilled at prioritizing tasks, meeting deadlines, and maintaining high productivity in a remote setting.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Care Solutionist, you will:

• Gain exposure to end‑to‑end order management processes, positioning you for future roles in Operations, Supply Chain, or Customer Success Management.
• Participate in a structured mentorship program, pairing you with senior leaders who will guide your career trajectory.
• Access to continuous learning resources, including online courses, certifications, and industry conferences.
• Opportunity to lead cross‑functional projects, enhancing your project management and leadership skills.
• Potential to transition into specialized roles such as Residential Sales Support, Customer Experience Analyst, or Product Implementation Specialist.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, innovation, and work‑life balance. Our remote‑first model means you can work from the comfort of your home while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative platforms such as Microsoft Teams, Slack, and SharePoint.
• Regular virtual coffee chats and team‑building activities.
• Access to a digital library of resources, including industry research, best‑practice guides, and wellness programs.

We celebrate diversity and encourage every employee to bring their authentic self to work. Our values—Integrity, Excellence, Collaboration, and Innovation—guide everything we do, from product development to customer interactions.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Flexible work hours and remote work stipend.
• Professional development budget and tuition reimbursement.
• Employee wellness initiatives, including virtual fitness classes and mental health resources.

How to Apply

Ready to elevate your career and make a tangible impact on homeowners across Georgia? Submit your resume and a cover letter outlining why you’re the ideal fit for the Customer Care Solutionist role at brighthush. We look forward to exploring how your skills and passion align with our mission to brighten every space.

Closing

At brighthush, we’re not just building floors—we’re building futures. If you’re a proactive, customer‑focused professional eager to grow in a supportive, innovative environment, we invite you to join our team. Together, we’ll transform spaces, delight customers, and create lasting value.