Experienced Bilingual Customer Account Analyst II – Customer Relationship Management, Order Processing, and Account Growth Specialist – Remote Cincinnati, Ohio

About brighthush

brighthush is a trailblazer in the manufacturing and packaging sector, renowned for delivering cutting‑edge graphic solutions, color technologies, and advanced materials that empower brands worldwide. With a legacy of innovation spanning decades, brighthush blends precision engineering with creative design to produce products that stand out on shelves and in the digital realm. Our commitment to sustainability, quality, and customer satisfaction has positioned us as a trusted partner for retailers, distributors, and manufacturers across North America and beyond.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We foster a culture of collaboration, continuous learning, and empowerment. As a Customer Account Analyst II, you will be at the heart of our customer experience, ensuring that every interaction reflects our brand’s promise of excellence. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic environment where your contributions directly influence growth and customer loyalty.

Position Overview

The Customer Account Analyst II is a pivotal role that blends account management, order processing, and relationship building. You will serve as the primary point of contact for a portfolio of key accounts, ensuring seamless service delivery, accurate order fulfillment, and proactive problem resolution. This role requires a blend of analytical acumen, bilingual communication skills, and a passion for delivering outstanding customer experiences.

Key Responsibilities

• Account Management: Maintain and grow a portfolio of high‑value customer accounts, ensuring their needs are met and exceeded.
• Order Processing: Accurately process orders through our ERP system, verify product availability, and coordinate with logistics to guarantee on‑time delivery.
• Relationship Building: Cultivate strong, long‑term relationships with key stakeholders, including buyers, distributors, and end‑users.
• Issue Resolution: Identify, investigate, and resolve customer inquiries and complaints in a timely, professional manner.
• Data Analysis: Analyze account performance metrics, identify trends, and recommend actionable insights to sales and product teams.
• Cross‑Functional Collaboration: Work closely with Sales, Operations, Finance, and Customer Support to align on account strategies and service levels.
• Process Improvement: Participate in continuous improvement initiatives to streamline order processing, data entry, and reporting.
• Documentation & Reporting: Maintain accurate account records in SAP/ERP, generate regular performance reports, and present findings to senior leadership.
• Compliance & Quality Assurance: Ensure all customer interactions and transactions adhere to company policies, industry regulations, and quality standards.

Essential Qualifications

• High school diploma or GED; Bachelor’s degree in Business, Marketing, or related field preferred.
• 2–3 years of experience in customer service, account management, or sales support within a manufacturing or B2B environment.
• Fluency in English and French (written and spoken). Bilingual communication is essential for serving our diverse customer base.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with SAP or other ERP systems.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Excellent communication and interpersonal skills, capable of building rapport with clients and internal stakeholders.
• Problem‑solving mindset, with a track record of resolving complex customer issues efficiently.
• Self‑motivated, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Experience in the packaging, graphic solutions, or advanced materials industry.
• Knowledge of supply chain logistics, order fulfillment processes, and inventory management.
• Advanced Excel skills (pivot tables, VLOOKUP, macros) for data analysis and reporting.
• Previous exposure to customer relationship management (CRM) tools such as Salesforce.
• Project management experience, including cross‑functional team coordination.
• Demonstrated ability to work remotely with minimal supervision while maintaining high productivity.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Communication: Clear, concise, and persuasive communication in both English and French.
• Analytical Thinking: Ability to dissect complex data sets and derive meaningful insights.
• Technical Proficiency: Comfortable navigating ERP systems, MS Office, and data visualization tools.
• Collaboration: Works effectively across departments, fostering teamwork and shared goals.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to new processes and priorities.
• Time Management: Prioritizes tasks, meets deadlines, and maintains high accuracy.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Account Analyst II, you will have access to:

• Mentorship programs pairing you with senior account managers and industry experts.
• Internal training modules covering product knowledge, sales techniques, and advanced ERP usage.
• Opportunities to transition into senior account management, sales engineering, or operations leadership roles.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Annual performance reviews with clear career pathways and skill‑gap remediation plans.

Work Environment & Culture at brighthush

brighthush champions a flexible, inclusive, and collaborative workplace. Even though this role is remote, you will be fully integrated into our Cincinnati hub through virtual team meetings, quarterly in‑person gatherings, and a robust digital collaboration platform. Our culture emphasizes:

• Open communication and transparency across all levels.
• Recognition of individual and team achievements.
• Work‑life balance, supported by flexible scheduling and remote work options.
• Commitment to sustainability and responsible manufacturing practices.
• Continuous improvement and innovation, encouraging employees to propose new ideas.

Compensation & Benefits

Salary Range: USD 44,000 – 48,000 per year, commensurate with experience and qualifications.

Benefits Package

• 401(k) plan with company matching to help you build a secure financial future.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Health, dental, and vision insurance options for you and your family.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Professional development stipend for courses, certifications, and conferences.
• Employee discount program on brighthush products and partner services.

How to Apply

If you are a proactive, bilingual professional ready to make a tangible impact on customer satisfaction and business growth, we encourage you to apply. Submit your resume and a cover letter detailing your relevant experience and why you’re excited about joining brighthush. We look forward to exploring how your skills and aspirations align with our mission to deliver world‑class packaging and graphic solutions.

Join brighthush Today

Become part of a forward‑thinking organization that values innovation, integrity, and the success of its people. As a Customer Account Analyst II, you will play a key role in shaping the customer journey, driving revenue, and contributing to the continued success of brighthush. Apply now and take the next step in your career with a company that rewards dedication, fosters growth, and celebrates diversity.