Customer Experience Coordinator – Retail Excellence & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a vibrant culture that celebrates diversity, innovation, and teamwork, brighthush empowers its associates to grow, learn, and make a real impact in every store, distribution center, and corporate office. Whether you’re stepping into a bustling retail location, collaborating with a cross‑functional team, or driving strategic initiatives from our headquarters, you’ll find a workplace that values your voice, rewards your effort, and supports your professional journey.

Key Responsibilities

As a Customer Experience Coordinator, you will be the frontline ambassador for brighthush’s commitment to exceptional service. Your role will blend leadership, coaching, and operational excellence to ensure every customer leaves the store feeling valued and every associate is equipped to deliver that experience.

• Lead by Example: Engage with customers personally, demonstrating the brand’s core values of honesty, integrity, and customer focus.
• Team Management: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring adequate POS coverage at all times.
• Training & Development: Mentor new hires and existing staff on front‑end best practices, personalized customer interactions, and loyalty program promotion.
• Customer Issue Resolution: Address and resolve customer concerns swiftly, turning potential complaints into positive outcomes.
• Store Operations: Maintain a clean, organized, and safe environment, ensuring compliance with all store plans and safety protocols.
• Performance Management: Set clear priorities, communicate expectations, and provide constructive feedback to drive associate performance.
• Collaboration with Management: Partner with store managers to identify training needs, support shrink reduction initiatives, and promote credit and loyalty programs.
• Compliance & Policies: Enforce labor laws, company policies, and procedures, ensuring a fair and respectful workplace.
• Continuous Improvement: Participate in store improvement projects, share insights, and help refine processes to enhance the customer journey.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for building rapport with diverse customers and team members.
• Proficiency in POS systems and basic data entry; comfort with technology that supports customer engagement.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.
• Team‑player mindset, capable of collaborating with peers, supervisors, and cross‑functional partners.
• Strong problem‑solving skills, able to respond effectively to changing priorities and unexpected situations.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Background in training or coaching associates, with measurable improvements in performance metrics.
• Knowledge of safety and compliance standards specific to retail operations.
• Experience with data analysis tools or dashboards to track store performance and customer metrics.
• Leadership training or certification in retail management.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team.
• Communication: Clear, concise, and persuasive communication across all levels.
• Analytical Thinking: Use data to inform decisions and drive continuous improvement.
• Adaptability: Thrive in a fast‑moving environment, pivoting quickly when priorities shift.
• Integrity & Ethics: Uphold confidentiality and promote a culture of honesty.
• Collaboration: Work effectively with cross‑functional partners to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the retail landscape. Starting as a Customer Experience Coordinator, you’ll gain exposure to:

• Store leadership roles such as Assistant Store Manager or Store Manager.
• Corporate positions in merchandising, operations, or customer experience strategy.
• Specialized tracks in loyalty program management, digital retail, or supply chain analytics.
• Leadership development programs, mentorship, and tuition assistance for relevant certifications.
• Cross‑training across different store formats, allowing you to broaden your skill set and marketability.

Work Environment & Culture at brighthush

brighthush fosters a workplace where every associate feels valued, respected, and empowered. Our culture is built on:

• Diversity & Inclusion: We celebrate the unique perspectives of our team and strive for an inclusive environment where everyone can thrive.
• Collaboration: Open communication channels and a supportive “open door” policy encourage teamwork and idea sharing.
• Recognition & Feedback: Regular recognition programs, performance reviews, and constructive feedback help associates grow.
• Work‑Life Balance: Flexible scheduling, paid time off, and family‑friendly policies help you maintain a healthy balance.
• Community Engagement: Opportunities to volunteer, participate in local events, and give back to the communities we serve.

Compensation & Benefits

While the starting hourly rate for this role ranges from $16.49 to $16.99, the total compensation package at brighthush is designed to reward your dedication and performance. Benefits typically include:

• Competitive base salary with potential for performance bonuses.
• Comprehensive health, dental, and vision plans, including HSA and FSA options.
• 401(k) retirement plan with company match for eligible employees.
• Paid parental leave, vacation, sick days, and holidays.
• Employee discounts on merchandise, as well as discounts on childcare, cell phone plans, pet care, and legal services.
• Life insurance, short‑term and long‑term disability coverage.
• Employee assistance program (EAP) and wellness resources.
• Professional development support, including tuition reimbursement and leadership training.
• Auto and home insurance discounts, scholarship programs, and adoption assistance for qualifying employees.

How to Apply

Ready to bring your passion for customer service and leadership to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodations during the application process, please let us know.