Part‑Time Customer Experience Coordinator – Front‑End Excellence & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a Fortune 100 leader in the off‑price retail industry, renowned for delivering high‑quality merchandise at unbeatable prices. With a global footprint that spans four vibrant home offices, distribution centers, and retail stores—including brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush—our mission is simple: to create memorable shopping experiences that delight customers and empower our people. At brighthush, we celebrate diversity, foster collaboration, and invest in the growth of every associate. Whether you’re stepping into a bustling store, working behind the scenes in a distribution center, or contributing from a home office, you’ll find endless opportunities to learn, thrive, and make a real impact.

Why Join brighthush?

As a part‑time Customer Experience Coordinator, you’ll be at the heart of our customer‑first culture. You’ll lead a team of associates, ensuring every shopper receives prompt, courteous service and is introduced to our loyalty programs. This role is a gateway to a rewarding career in retail operations, customer service, and leadership—all while enjoying the flexibility of a part‑time schedule that fits your lifestyle.

Key Responsibilities

• Lead by Example: Engage with customers, model outstanding service, and maintain a clean, organized front‑end environment.
• Team Management: Oversee a team of associates, assign registers, coordinate breaks, and respond to POS coverage needs.
• Training & Development: Mentor associates on front‑end principles, personalize the customer experience, and promote loyalty programs.
• Customer Advocacy: Address concerns promptly, ensuring a positive experience for every shopper.
• Operational Excellence: Execute store plans, prioritize tasks, and maintain adherence to labor laws, policies, and procedures.
• Safety & Compliance: Promote safety awareness, support shrink reduction initiatives, and maintain a secure environment.
• Communication: Provide accurate updates to management, recognize achievements, and give constructive feedback.
• Continuous Improvement: Partner with management on associate training needs and store performance goals.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a leadership role.
• Strong understanding of merchandising techniques and store operations.
• Excellent communication, organizational, and multitasking skills.
• Ability to adapt to changing priorities and unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Flexible availability, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program promotion and POS systems.
• Background in safety compliance and shrink reduction initiatives.
• Demonstrated ability to train and develop junior associates.
• Proficiency in data analysis and reporting tools.

Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Leadership presence and the ability to inspire a team.
• Strong problem‑solving skills and a proactive approach to challenges.
• Attention to detail and a commitment to maintaining high standards.
• Effective communication across all levels of the organization.
• Adaptability to a fast‑paced retail environment.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the retail landscape. Starting as a part‑time Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, customer service, and team leadership. Successful coordinators often transition into full‑time roles such as Store Manager, Assistant Store Manager, or regional operations positions. Additionally, brighthush offers:

• Structured leadership development programs.
• Cross‑functional training in merchandising, supply chain, and e‑commerce.
• Mentorship from seasoned leaders across the organization.
• Opportunities to attend industry conferences and workshops.
• Internal mobility to explore roles in other brighthush locations or corporate offices.

Work Environment & Company Culture

brighthush prides itself on a culture that values inclusion, respect, and continuous improvement. Our open‑door policy encourages associates to share ideas and feedback. We celebrate the unique perspectives each team member brings, fostering a collaborative environment where everyone can thrive. Whether you’re working on the front line or behind the scenes, you’ll find a supportive community that rewards hard work and innovation.

Compensation & Benefits

Starting pay for this part‑time position ranges from $13.00 to $13.50 per hour, with actual compensation determined by your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible associates, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (for eligible full‑time employees).
• 401(k) retirement plan with company match for eligible employees.
• Employee Assistance Program (EAP) and wellness resources.
• Paid time off, including holidays, vacation, and sick leave (for eligible employees).
• Short‑ and long‑term disability coverage.
• Life insurance and adoption assistance.
• Auto and home insurance discounts.
• Scholarship program and educational support.
• Referral bonuses for bringing talented friends to brighthush.

All benefits are subject to the terms of the applicable plan or program and may change over time. For more detailed information, please contact your brighthush representative.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military status. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

Location

USA brighthush Store 1291 Warsaw, IN

How to Apply

Ready to bring your passion for customer service and leadership to brighthush? Click the link below to submit your application and take the first step toward an exciting career in retail excellence.

Apply to this Job

Join brighthush Today!

At brighthush, we’re more than a retailer—we’re a community that thrives on innovation, teamwork, and a shared commitment to delivering exceptional value to our customers. As a part‑time Customer Experience Coordinator, you’ll play a pivotal role in shaping the shopping experience, leading a dynamic team, and building a foundation for future growth. If you’re ready to make a difference, develop your leadership skills, and enjoy a flexible schedule, we want to hear from you. Apply now and become part of the brighthush family!