Dynamic Customer Experience Coordinator – Front‑End Retail Leadership & Loyalty Program Specialist

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, we are committed to redefining the shopping experience for millions of customers worldwide. Our culture is built on innovation, collaboration, and a relentless focus on customer delight. At brighthush, we believe that every team member plays a pivotal role in shaping our brand’s legacy and future.

Why Join brighthush?

As a Customer Experience Coordinator, you will be at the heart of our retail operations, ensuring that every customer interaction reflects the brighthush promise of quality, value, and exceptional service. This role offers a unique blend of frontline engagement, leadership, and strategic influence, allowing you to:

• Lead a dynamic team of Associates in delivering world‑class customer service.
• Drive loyalty program adoption and increase repeat business.
• Shape store operations through data‑driven insights and best practices.
• Grow your career within a Fortune 100 company that values talent, diversity, and continuous learning.

Key Responsibilities

As the Customer Experience Coordinator, you will be responsible for creating a seamless, engaging, and memorable experience for every shopper who walks through our doors. Your day‑to‑day duties will include:

• Team Leadership: Oversee a team of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Engagement: Lead by example by greeting customers, answering questions, and promoting our loyalty programs.
• Training & Development: Mentor new and existing Associates on front‑end principles, customer personalization, and store policies.
• Operational Excellence: Ensure Associates execute tasks in line with the store plan, prioritize effectively, and maintain a clean, organized environment.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for loyalty and satisfaction.
• Performance Management: Communicate progress, provide constructive feedback, and recognize outstanding performance.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols to protect both staff and customers.
• Shrink & Loss Prevention: Support initiatives that reduce shrinkage and protect inventory.
• Collaboration: Partner with Store Management to identify training needs and implement solutions that enhance team effectiveness.
• Continuous Improvement: Participate in store initiatives, share best practices, and contribute to the evolution of our customer experience strategy.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication skills, both verbal and written, with a keen eye for detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proficiency in POS systems and basic data entry.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Background in loss prevention or inventory control.
• Knowledge of labor laws and compliance standards.
• Proven track record of coaching and developing high‑performing teams.
• Strong analytical skills to interpret sales data and customer feedback.
• Fluency in multiple languages is a plus.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping moments.
• Leadership: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Problem‑Solving: Quick thinker who can resolve issues efficiently while maintaining a positive atmosphere.
• Communication: Clear, concise, and persuasive communication with customers, Associates, and management.
• Organizational Skills: Strong planning and prioritization abilities to manage multiple tasks simultaneously.
• Adaptability: Comfortable with change and able to thrive in a dynamic retail environment.
• Technology Proficiency: Comfortable using POS systems, inventory software, and basic Microsoft Office tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training in merchandising, visual display, and inventory management.
• Mentorship from senior leaders who share their expertise and insights.
• Opportunities to participate in company‑wide initiatives, such as sustainability projects and community outreach.
• Regular performance reviews that align your career goals with the company’s strategic objectives.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive, and collaborative work environment where every voice is heard. Our core values—Integrity, Innovation, Customer Focus, and Teamwork—guide everything we do. You’ll find:

• A supportive “open door” policy that encourages open communication.
• Team‑building events, seasonal celebrations, and community service projects.
• A culture that celebrates diversity, equity, and inclusion.
• Employee recognition programs that reward outstanding performance.
• Access to internal job boards and career advancement resources.

Compensation, Perks & Benefits

We offer a competitive hourly wage ranging from $18.00 to $18.50 per hour, commensurate with experience and qualifications. In addition to your base pay, you will enjoy a comprehensive benefits package that includes:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Flexible Spending Accounts (FSA) for health and dependent care.
• Paid time off, including vacation, sick leave, and paid holidays.
• Paid parental leave and adoption assistance.
• Short‑term and long‑term disability coverage.
• Life insurance and accidental death & dismemberment coverage.
• Employee assistance program (EAP) for personal and professional support.
• On‑site wellness initiatives, such as smoking cessation programs.
• Discounts on childcare, cell phone plans, pet insurance, and legal services.
• Access to a company credit union and financial planning resources.
• Scholarship programs for employees and their families.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.

Location & Schedule

Position: Customer Experience Coordinator Location: USA brighthush Store 1186 Brooklyn NY Schedule: Flexible, including nights, weekends, and holidays.

How to Apply

Ready to elevate your retail career and make a lasting impact at brighthush? Click the link below to submit your application and join a team that values innovation, customer passion, and personal growth.

Apply To This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you will be the face of our brand, the mentor of our Associates, and the catalyst for customer loyalty. If you thrive in a fast‑paced, customer‑centric environment and are eager to grow your leadership skills, we want to hear from you. Join us and help shape the future of retail while enjoying a rewarding career, competitive compensation, and a culture that values your contributions.