Customer Program Management Analyst – Customer Success & Operations Specialist (Remote, Americas)

About brighthush

brighthush is a global technology leader that empowers customers to innovate, scale, and thrive in an ever‑evolving digital landscape. With deep expertise in design, engineering, manufacturing, and supply‑chain solutions, brighthush delivers cutting‑edge products and services that power AI, cloud, and hybrid‑cloud infrastructures worldwide. Our mission is to turn complexity into opportunity, enabling our partners to stay ahead of market trends and achieve sustainable growth.

Why Join brighthush?

At brighthush, you’ll be part of a collaborative, high‑impact team that values curiosity, ownership, and continuous improvement. We champion a culture of transparency, inclusion, and innovation, and we invest heavily in the professional growth of our people. Whether you’re a seasoned analyst or just starting your career, you’ll find a supportive environment that rewards initiative, creativity, and results.

Key Responsibilities

As a Customer Program Management Analyst, you will serve as the critical link between our customers and cross‑functional teams. Your role will involve a blend of data analysis, project coordination, and stakeholder communication. You will:

• Act as the primary interface for a portfolio of key customers, ensuring their needs are understood and met.
• Receive, review, and monitor the status of customer orders, identifying potential bottlenecks and proactively addressing them.
• Collaborate with internal departments (production, logistics, quality) and external partners (suppliers, carriers) to resolve issues that could impact on‑time delivery.
• Lead production meetings, presenting customer requirements, status updates, and risk mitigation plans.
• Research and analyze root causes of material, forecast, EDI, and production discrepancies, coordinating corrective actions with relevant stakeholders.
• Maintain a comprehensive database of issues, complaints, and corrective action requests, ensuring accurate documentation and timely closure.
• Troubleshoot return and warranty issues, working closely with customer service and engineering teams.
• Develop, maintain, and distribute performance reports (e.g., open order status, on‑time delivery, yield, forecasting accuracy) to internal and external audiences.
• Track and resolve discrepancies in monthly management reports, ensuring data integrity and actionable insights.
• Analyze trend data to identify systemic issues and recommend process improvements.
• Assist senior team members in preparing new product qualification and service quotes, ensuring alignment with customer expectations.
• Track project milestones and billing, communicating status to both the team and customers.
• Mentor new hires on best practices, tools, and processes, fostering a culture of continuous learning.

Essential Qualifications

We’re looking for candidates who bring a blend of analytical rigor, customer‑centric mindset, and project management skills. The following qualifications are essential:

• 2–4 years of experience in customer program management, supply‑chain analytics, or a related field.
• Strong understanding of manufacturing processes, scheduling, and logistics.
• Proficiency in Microsoft Office Suite (Excel, Access, Word, PowerPoint) and data‑management tools.
• Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences.
• Demonstrated ability to manage multiple detailed projects simultaneously while meeting tight deadlines.
• High attention to detail and a commitment to data accuracy.
• Experience with customer contract terms and service level agreements (SLAs).
• Proactive problem‑solving skills and a track record of driving continuous improvement.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Bachelor’s degree in Business, Engineering, Supply‑Chain Management, or a related discipline.
• Experience with enterprise resource planning (ERP) systems such as SAP or Oracle.
• Knowledge of EDI standards and data‑exchange protocols.
• Experience in the technology or high‑reliability manufacturing sectors.
• Project management certification (PMP, CAPM, or equivalent).
• Fluency in additional languages (Spanish, Mandarin, etc.) is a plus.

Skills & Competencies

Success in this role requires a blend of technical, analytical, and interpersonal skills:

• Analytical Thinking: Ability to dissect complex data sets, identify root causes, and recommend actionable solutions.
• Customer Focus: Deep empathy for customer needs and a passion for delivering exceptional service.
• Project Management: Proven track record of leading cross‑functional initiatives from conception to completion.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.
• Adaptability: Comfortable navigating ambiguity and shifting priorities in a fast‑paced environment.
• Collaboration: Strong teamwork skills, with the ability to influence stakeholders and build consensus.
• Technical Proficiency: Advanced Excel skills (pivot tables, VLOOKUP, macros) and familiarity with database querying.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Program Management Analyst, you will:

• Gain exposure to end‑to‑end customer lifecycle management across multiple product lines.
• Develop expertise in advanced analytics, process improvement, and supply‑chain optimization.
• Participate in cross‑functional projects that shape the future of our products and services.
• Access to internal training programs, certifications, and mentorship initiatives.
• Potential to progress into senior analyst, program manager, or product owner roles.

Work Environment & Culture

brighthush is committed to creating an inclusive, flexible, and collaborative workplace:

• Fully remote position with occasional travel to regional hubs or customer sites.
• Flexible work hours to support work‑life balance.
• Culture of transparency, continuous feedback, and open communication.
• Team‑based approach with regular cross‑functional huddles and knowledge‑sharing sessions.
• Commitment to diversity, equity, and inclusion—every voice is valued.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $61,000 – $81,000 (dependent on experience and location).
• Target short‑term incentive (STI) program to reward high performance.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including mental health resources.
• Technology stipend for home‑office setup.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal or click the link below to apply directly:

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Join brighthush – Where Innovation Meets Impact

As a Customer Program Management Analyst at brighthush, you’ll play a pivotal role in ensuring our customers receive the highest level of service and support. Your analytical insights and proactive problem‑solving will directly influence product quality, delivery reliability, and customer satisfaction. If you’re passionate about data, enjoy working in a fast‑paced environment, and want to make a tangible difference, we encourage you to apply today. Let’s build the future of technology together.