Customer Program Management Analyst – Remote, Americas – Driving Customer Success & Process Optimization

Introduction

At brighthush, we’re redefining the future of technology and manufacturing by turning complex challenges into streamlined, customer‑centric solutions. As a global leader in design, engineering, and supply‑chain innovation, brighthush empowers enterprises across AI, cloud, and hybrid‑cloud ecosystems to deliver high‑performance infrastructure that fuels digital transformation. We’re looking for a dynamic, detail‑oriented Customer Program Management Analyst to join our remote team and help us keep our customers on track, on time, and on budget.

About brighthush

brighthush, Inc. (NYSE: CLS; TSX: CLS) is a technology powerhouse that blends deep manufacturing expertise with cutting‑edge platform solutions. Our portfolio spans advanced technology solutions (ATS) and connectivity & cloud solutions (CCS), serving industries from aerospace and defense to semiconductor equipment and health tech. With a global footprint that includes North America, Europe, and Asia, we provide end‑to‑end manufacturing, logistics, and supply‑chain services that help our customers stay ahead of market shifts.

Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. We celebrate diversity, encourage innovation, and reward performance with competitive compensation, comprehensive benefits, and a flexible work environment that supports work‑life balance.

Role Overview

As a Customer Program Management Analyst, you will serve as the linchpin between our customers and internal teams, ensuring that every order, issue, and project is handled with precision and transparency. You will be responsible for monitoring customer orders, troubleshooting delivery challenges, analyzing performance metrics, and driving continuous improvement initiatives—all while maintaining a high level of customer satisfaction.

Key Responsibilities

• Customer Interface & Order Management: Act as the primary point of contact for customers, reviewing and tracking order status, and communicating updates during production meetings.
• Issue Identification & Resolution: Collaborate with cross‑functional teams to diagnose and resolve material, forecast, EDI, and production issues that could impact on‑time delivery.
• Data Management & Reporting: Enter accurate data into our database, maintain root‑cause documentation, and generate comprehensive performance reports for internal stakeholders.
• Trend Analysis & Continuous Improvement: Analyze recurring issues, identify trends, and recommend process enhancements to reduce defects, improve forecasting accuracy, and increase yield.
• Project & Billing Tracking: Monitor project milestones, track billing status, and communicate progress to both the team and customers.
• Collaboration & Knowledge Sharing: Mentor junior team members, share best practices, and contribute to the development of new product qualification and service quotes.
• Compliance & Documentation: Ensure all customer contracts, terms, and service level agreements are adhered to and documented accurately.

Essential Qualifications

• 2–4 years of experience in a manufacturing, supply‑chain, or customer‑facing role.
• Bachelor’s degree in Business, Engineering, Supply‑Chain Management, or a related field (or equivalent experience).
• Strong knowledge of manufacturing processes, scheduling, and logistics.
• Proficiency in Microsoft Office Suite (Excel, Access, Word, PowerPoint) and database management.
• Excellent verbal and written communication skills, with the ability to present complex data clearly.
• Demonstrated ability to manage multiple projects simultaneously while meeting tight deadlines.
• Customer‑centric mindset with proven negotiation and problem‑resolution capabilities.

Preferred Qualifications

• Experience with EDI systems and production planning tools.
• Knowledge of industry standards such as ISO 9001, Six Sigma, or Lean manufacturing.
• Background in data analytics or business intelligence platforms.
• Experience working in a remote or distributed team environment.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex data sets, identify root causes, and propose actionable solutions.
• Attention to Detail: High accuracy in data entry and documentation.
• Project Management: Skilled at planning, executing, and closing projects on time and within scope.
• Customer Advocacy: Passion for understanding customer needs and translating them into operational excellence.
• Collaboration: Comfortable working across departments and with external partners.
• Adaptability: Thrives in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Program Management Analyst, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training on advanced analytics, Six Sigma, and industry best practices.
• Opportunities to lead cross‑functional initiatives and influence product strategy.
• Clear career pathways into Program Management, Operations Leadership, or Customer Success Management.
• Participation in global conferences, webinars, and industry events.

Work Environment & Culture

Our remote-first approach means you can work from anywhere in the Americas, with occasional travel to key locations such as Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon, or California. We provide:

• Flexible work hours to support work‑life balance.
• State‑of‑the‑art virtual collaboration tools.
• A culture that values transparency, accountability, and continuous improvement.
• Regular virtual team‑building activities and quarterly in‑person retreats.

Compensation & Benefits

While the base salary range for this role is $61,000–$81,000, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible sick leave.
• Professional development stipend.
• Employee wellness programs and mental health resources.
• Short‑term incentive (STI) opportunities based on performance.

How to Apply

If you’re ready to bring your analytical rigor, customer‑first mindset, and passion for process excellence to a forward‑thinking organization, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.

Apply to this job

Closing

At brighthush, we’re committed to creating an inclusive environment where every voice is heard and every contribution matters. We celebrate diversity, champion equity, and uphold the highest standards of integrity. If you’re a proactive, customer‑focused professional ready to make an impact, apply today and help us shape the future of technology and manufacturing.

brighthush is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. brighthush is an E‑Verify employer.

brighthush would like to thank all applicants for their interest. Only qualified candidates will be contacted. brighthush does not accept unsolicited resumes from recruitment agencies or fee‑based recruitment services.