Hybrid Full‑Time Customer Service Representative – Charleston, SC – 2026 – Join brighthush’s Member Experience Team

About brighthush

brighthush is a forward‑thinking, member‑owned property and casualty insurer that puts people first. We’re dedicated to creating a seamless, transparent experience for families who value security, fairness, and genuine care. Our mission is simple: make insurance feel like a trusted partnership, not a transaction. By blending technology, empathy, and a culture of continuous improvement, we empower our members to protect what matters most while enjoying peace of mind.

Why This Role Matters

As a Hybrid Full‑Time Customer Service Representative in Charleston, you’ll be the frontline of our Member Experience Team. Your daily interactions will shape how our members perceive brighthush, turning routine inquiries into memorable moments of support and trust. Whether you’re answering a phone call, responding to an email, or guiding a member through our online portal, you’ll be the human face of our brand.

Key Responsibilities

• Multi‑Channel Support: Respond promptly to member inquiries via phone, email, text, and live chat, ensuring a consistent, high‑quality experience across all touchpoints.
• Billing & Policy Assistance: Resolve billing questions, process policy changes, and handle renewal inquiries with accuracy and empathy.
• Portal Navigation: Guide members through our online portal, helping them locate information, submit documents, and complete transactions.
• Problem Solving: Use critical thinking to diagnose issues, propose solutions, and follow up until the member’s concern is fully resolved.
• Data Accuracy: Maintain meticulous records of member interactions, ensuring all information is up‑to‑date and compliant with company standards.
• Continuous Improvement: Participate in regular training, share insights, and contribute to process enhancements that elevate member satisfaction.
• Team Collaboration: Work closely with cross‑functional teams—Billing, Claims, and Technology—to resolve complex issues and improve service delivery.

Essential Qualifications

• Proven experience in a customer‑facing role (retail, hospitality, or call center).
• Strong computer literacy: comfortable navigating multiple applications simultaneously.
• Excellent verbal and written communication skills; able to articulate solutions clearly and professionally.
• High attention to detail, strong organizational skills, and the ability to prioritize competing tasks.
• Integrity and a genuine commitment to delivering exceptional service.
• Availability to work a hybrid schedule (3 days in‑office, 2 days remote) with flexible shift options.

Preferred Qualifications

• Experience in the insurance or financial services industry.
• Knowledge of billing systems and policy management software.
• Proficiency in a second language (Spanish, French, etc.) is a plus.
• Prior experience with live chat or online support platforms.
• Demonstrated ability to handle high‑volume, fast‑paced environments.

Skills & Competencies

• Customer‑Centric Mindset: Always put the member’s needs first.
• Adaptability: Thrive in a dynamic environment and adjust to new tools or processes quickly.
• Problem‑Solving: Approach challenges with a solutions‑oriented attitude.
• Collaboration: Work effectively with teammates across departments.
• Time Management: Balance multiple tasks while meeting deadlines.
• Tech Savvy: Comfortable learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Member Experience Associate, you’ll have access to:

• Comprehensive onboarding that covers product knowledge, customer service best practices, and company culture.
• Ongoing training modules—both online and in‑person—focused on communication, conflict resolution, and industry trends.
• Mentorship programs pairing you with senior team members to accelerate skill development.
• Clear career pathways: from Associate to Senior Associate, Team Lead, and beyond.
• Internal job postings that prioritize internal candidates for new roles.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, kindness, and community. You’ll experience:

• A hybrid work model that balances in‑office collaboration with remote flexibility.
• Regular one‑on‑one meetings with your manager to provide feedback, set goals, and discuss career aspirations.
• A culture that celebrates wins—both big and small—through shout‑outs, recognition programs, and team events.
• Opportunities to contribute to community impact initiatives, from volunteering to sustainability projects.
• Support for commuting: $100 monthly stipend for those who commute to the Charleston office three days or more a week.

Compensation & Benefits

We offer a competitive compensation package that includes:

• Base salary of $53,000 per year, with eligibility for overtime immediately after onboarding.
• Monthly $500 Exceptional Performance bonus—no cap on the number of winners.
• Regular salary reviews every six months, with potential increases based on performance.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Professional development stipend for courses, certifications, or conferences.
• Employee assistance program and wellness resources.

What Our Team Says

“As a Member Services Associate at brighthush, the heartbeat of our team lies in our unwavering commitment to empathy and a genuine passion for customer service. One of the most rewarding aspects of this role is the opportunity to connect with our members on a personal level, understanding their needs, concerns, and aspirations. In essence, being a Member Services Associate at brighthush is an opportunity to transform ordinary moments into extraordinary experiences, one conversation at a time.” – Sarah Breslauer, Team Lead, Member Services

How to Apply

Ready to make a difference? Join brighthush and help us create a membership experience that members love. Click the link below to submit your application and start your journey with us.