Multilingual Customer Support Assistant – Portuguese & English – High‑Volume, Remote, Full‑Time – Join brighthush’s Global Health & Wellness Team

About brighthush

brighthush is a trailblazing health‑tech company that empowers individuals worldwide to achieve their best selves through personalized nutrition and wellness solutions. Leveraging cutting‑edge technology, data science, and a passion for human well‑being, brighthush delivers a seamless, evidence‑based platform that connects users with certified nutrition experts, curated meal plans, and real‑time coaching. Our mission is simple yet profound: to make healthy living accessible, engaging, and sustainable for everyone, everywhere.

Founded in 2015, brighthush has grown from a small startup into a global leader in digital nutrition, serving millions of users across more than 30 countries. We are headquartered in Lisbon, Portugal, and maintain a vibrant, distributed workforce that thrives on collaboration, innovation, and a deep commitment to customer success. Our culture is built on transparency, continuous learning, and a shared belief that every interaction can transform a life.

Role Overview

As a Multilingual Customer Support Assistant at brighthush, you will be the frontline ambassador of our brand, ensuring that every patient and user receives timely, accurate, and compassionate support. You will handle high‑volume written communication, manage conversations across multiple channels, and collaborate closely with cross‑functional teams to resolve issues and enhance the overall customer experience.

We are looking for a proactive, detail‑oriented professional who is fluent in Portuguese (native) and proficient in English. You should thrive in a fast‑paced, remote environment and be comfortable working during the Lisbon evening shift (2 pm–11 pm). If you have a passion for health, a knack for problem‑solving, and a desire to make a tangible impact on people’s lives, we want to hear from you.

Key Responsibilities

• Respond to patient inquiries: Provide clear, empathetic, and accurate responses to questions about nutrition plans, app usage, billing, and general wellness.
• Manage multi‑channel conversations: Handle support tickets via WhatsApp, email, and in‑app chat, ensuring a consistent tone and brand voice across all touchpoints.
• Escalate and resolve issues: Identify recurring problems, document root causes, and collaborate with product, engineering, and compliance teams to implement solutions.
• Maintain knowledge base: Update FAQs, help articles, and internal documentation to reflect new features, policy changes, and best practices.
• Track metrics and report insights: Monitor response times, ticket volume, customer satisfaction scores, and provide actionable insights to improve service quality.
• Participate in continuous improvement: Attend regular training sessions, share feedback on workflow enhancements, and contribute to the evolution of our support processes.

Essential Qualifications

• Minimum of 2 years of customer support experience, preferably in a health‑tech or SaaS environment.
• Native proficiency in Portuguese with excellent written communication skills.
• Intermediate proficiency in English (reading and writing).
• Legal right to work in Portugal.
• Strong organizational skills and the ability to manage multiple concurrent conversations.
• Comfortable using CRM and ticketing systems (e.g., Zendesk, Freshdesk).
• High‑volume written communication experience, with a proven track record of maintaining quality under pressure.
• Availability to work the Lisbon evening shift (2 pm–11 pm).

Preferred Qualifications

• Experience in the nutrition, wellness, or medical device industry.
• Knowledge of GDPR, HIPAA, or other data privacy regulations.
• Familiarity with WhatsApp Business API and email marketing tools.
• Experience with data analysis tools (Excel, Google Sheets) to track and report on support metrics.
• Previous remote work experience in a distributed team environment.

Skills & Competencies

• Customer‑centric mindset: A genuine desire to help users succeed and a commitment to delivering exceptional service.
• Problem‑solving: Ability to diagnose issues quickly, think critically, and propose effective solutions.
• Communication: Clear, concise, and empathetic written communication in both Portuguese and English.
• Time management: Prioritize tasks, meet deadlines, and maintain high productivity during peak periods.
• Collaboration: Work seamlessly with product, engineering, marketing, and compliance teams.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Attention to detail: Ensure accuracy in documentation, ticket handling, and data entry.

Tools & Technologies

• WhatsApp Business API
• Email client (Gmail, Outlook)
• CRM & ticketing systems (Zendesk, Freshdesk, or similar)
• Knowledge base platforms (Confluence, Notion)
• Basic spreadsheet software (Excel, Google Sheets)
• Collaboration tools (Slack, Microsoft Teams)

Career Growth & Development

At brighthush, we believe that every team member’s growth fuels our collective success. As a Customer Support Assistant, you will have the opportunity to:

• Advance into senior support roles or team lead positions.
• Transition into product management, quality assurance, or compliance, leveraging your deep understanding of user needs.
• Participate in cross‑functional projects that shape the future of our platform.
• Access a robust learning ecosystem, including online courses, certifications, and mentorship programs.
• Attend annual conferences and workshops focused on health tech, customer experience, and leadership.

Work Environment & Culture

brighthush champions a culture of inclusivity, autonomy, and continuous improvement. Our remote-first approach means you can work from anywhere in Portugal (or Braga) while staying connected through:

• Weekly virtual stand‑ups and team huddles.
• Monthly all‑hands meetings to share company updates and celebrate wins.
• Open‑door policy for feedback and ideas.
• Flexible working hours within the core shift to accommodate personal commitments.
• Regular virtual social events, such as game nights, wellness challenges, and cultural celebrations.

Compensation & Benefits

We offer a competitive salary range of EUR 16,800 – 25,200 per year, commensurate with experience and performance. In addition to base pay, you will enjoy:

• Generous paid time off (PTO) and public holidays.
• Health and wellness stipend to support your physical and mental well‑being.
• Flexible work schedule within the required shift.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonus program.
• Access to our digital nutrition platform and partner discounts.
• Annual performance bonus and equity options (subject to company policy).

How to Apply

Ready to join a mission‑driven team that is reshaping the future of nutrition? Submit your application through our careers portal by clicking the link below. Please include a resume, a cover letter outlining your relevant experience, and any supporting materials that showcase your customer support achievements.

Apply to brighthush Today

Closing Statement

At brighthush, every conversation you handle has the power to transform a life. If you are passionate about health, dedicated to delivering world‑class support, and eager to grow within a forward‑thinking organization, we invite you to apply. Join us in our mission to bring personalized nutrition to the world—one patient at a time.