Senior Customer Service & Logistics Leader – South Africa – Driving Customer Success, Supply Chain Excellence, and Operational Efficiency at brighthush

About brighthush

brighthush is a trailblazing global leader in the agricultural feed additives sector, dedicated to designing and marketing innovative nutritional solutions that empower farmers to produce healthier livestock while safeguarding the planet. With a presence in over 70 countries and a commitment to sustainability, brighthush blends cutting‑edge science with a deep understanding of the challenges faced by the farming community. Our mission is to deliver high‑performance feed additives that enhance animal health, improve feed efficiency, and reduce environmental impact. As we continue to expand our footprint, we are looking for passionate, results‑driven professionals who share our vision of a more sustainable and productive agricultural future.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, inclusive culture that values innovation, collaboration, and continuous learning. We empower our employees to take ownership of their work, provide them with the tools and resources they need to succeed, and celebrate their achievements. Whether you’re a seasoned logistics veteran or a customer‑service champion, you’ll find a supportive environment where your ideas can thrive and your career can grow.

Position Overview

We are seeking an experienced Senior Customer Service & Logistics Leader based in South Africa to spearhead our customer relationship management and logistics operations. In this pivotal role, you will be responsible for ensuring seamless end‑to‑end service delivery, optimizing supply‑chain processes, and fostering strong stakeholder relationships across the region. You will report directly to the Head of Supply Chain and work closely with cross‑functional teams, including Sales, Operations, Finance, and Product Development.

Key Responsibilities

• Customer Relationship Management: Build and maintain long‑term partnerships with key accounts, ensuring high levels of satisfaction and retention. Act as the primary point of contact for escalated issues and develop proactive solutions to meet customer needs.
• Logistics & Operations Oversight: Lead the planning, execution, and monitoring of all logistics activities, including transportation, warehousing, and distribution. Implement best practices to reduce lead times, minimize costs, and improve service levels.
• Inventory & Supply‑Chain Optimization: Manage inventory levels across multiple sites, forecast demand accurately, and collaborate with procurement to secure optimal stock levels. Drive continuous improvement initiatives to enhance supply‑chain visibility and responsiveness.
• Stakeholder Collaboration: Partner with Sales, Finance, and Product Development to align logistics strategies with business objectives. Facilitate cross‑functional meetings, share insights, and translate market feedback into actionable operational improvements.
• Team Leadership & Development: Mentor and coach a high‑performing team of customer service and logistics professionals. Set clear performance metrics, conduct regular reviews, and create development plans that align with career aspirations.
• Process & Systems Management: Oversee the use of Zoho, SAP, and Microsoft Office to streamline workflows, generate accurate reports, and maintain data integrity. Identify opportunities to automate processes and enhance system functionality.
• Compliance & Risk Management: Ensure all operations comply with local regulations, safety standards, and company policies. Conduct risk assessments, develop mitigation plans, and maintain audit readiness.
• Continuous Improvement: Champion Lean, Six Sigma, or other process‑improvement methodologies to drive operational excellence. Lead root‑cause analyses, implement corrective actions, and track performance improvements.

Essential Qualifications

• Bachelor’s degree in Sales Administration, International Trade, Logistics, Supply Chain Management, or a related field.
• Minimum of 7 years of progressive experience in customer service, logistics, or supply‑chain management, preferably within the agricultural or chemical industry.
• Fluency in Afrikaans and English, with strong written and verbal communication skills in both languages.
• Proven track record of managing complex logistics networks and delivering measurable improvements in service levels and cost efficiency.
• Strong stakeholder‑management skills, with the ability to influence and negotiate at all levels of the organization.
• Hands‑on experience with Zoho, SAP, and Microsoft Office Suite (Excel, Word, PowerPoint). Advanced Excel skills (pivot tables, macros, data analysis) are highly desirable.
• Demonstrated ability to lead, motivate, and develop high‑performing teams in a remote or hybrid environment.
• Strong analytical mindset, with the ability to interpret data, identify trends, and recommend actionable solutions.

Preferred Qualifications

• Experience in the feed additives or broader agricultural sector.
• Knowledge of international trade regulations, customs procedures, and export documentation.
• Certification in Supply Chain Management (CSCP, CLTD) or Logistics (CLT, LTL).
• Experience with Lean Six Sigma Green Belt or higher.
• Proficiency in additional languages (e.g., Xhosa, Zulu) is a plus.

Key Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset & Relationship Building
• Operational Excellence & Process Optimization
• Data‑Driven Decision Making
• Change Management & Adaptability
• Effective Communication & Presentation Skills
• Team Building & Talent Development
• Problem‑Solving & Root‑Cause Analysis
• Project Management & Prioritization

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Senior Customer Service & Logistics Leader, you will have access to:

• Structured leadership training programs that cover advanced supply‑chain strategies, negotiation techniques, and cross‑functional collaboration.
• Mentorship from senior executives who bring decades of industry experience.
• Opportunities to lead cross‑regional projects, expanding your influence beyond South Africa.
• Access to a global network of experts, conferences, and industry events.
• Continuous learning resources, including online courses, certifications, and knowledge‑sharing forums.

Work Environment & Culture at brighthush

Our remote‑first approach empowers you to work from anywhere in South Africa while staying connected to a vibrant, collaborative team. We foster a culture of transparency, respect, and innovation, where every voice is heard and every contribution is valued. Our core values—Integrity, Excellence, Sustainability, and Collaboration—guide everything we do, from daily operations to long‑term strategy.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for senior logistics and customer‑service roles.
• Performance‑based bonus structure tied to key metrics such as customer satisfaction, cost savings, and process improvements.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Retirement savings plan with company match.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Flexible work hours and remote‑work options to support work‑life balance.
• Employee assistance program, mental‑health resources, and wellness initiatives.
• Professional development budget for courses, certifications, and conferences.
• Annual company‑wide retreats and team‑building events.

How to Apply

If you are ready to take the next step in your career and help shape the future of sustainable agriculture, we invite you to apply today. Submit your resume and a cover letter that highlights your relevant experience, achievements, and why you’re excited about this opportunity at brighthush.

Join brighthush – Where Innovation Meets Impact

At brighthush, we’re not just building a company; we’re building a movement toward healthier livestock, more efficient feed production, and a greener planet. As our Senior Customer Service & Logistics Leader, you’ll play a pivotal role in delivering exceptional service to our customers, optimizing our supply chain, and driving operational excellence across South Africa. If you’re passionate about making a tangible difference, thrive in a fast‑paced environment, and want to grow alongside a global leader, we want to hear from you.

Apply now and become part of a team that’s redefining the future of agriculture.